Country Cablevision, Inc.

Address:	9449 NC-197, Burnsville, NC 28714, USA
Phone:	+1 828-682-4074
Site:	ccvn.com
Rating:	2.5
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 6

Reviews 7

John Malchovia

Honestly, I feel as though, unless you are given the Fiber, which seems to be all Country Cable is caring about right now, then youre getting a crappy deal. The company doesnt seem to know how to do anything but "restart a router and modem." I have probably called around 70 times and they tell me that same statement EVERY SINGLE TIME. I am currently on a plan which gives (should give is more like it) 8mb down and 1mb up. The only possible way for me to actually get that and have a good ping time all together is if I wake up at 6 oclock in the morning and use it then for around 8 hours until 2 P.M. After that, it slowly starts to suck. Im not quite sure why it has to be like there is no care for the "older system," but there should be. We are still customers, and if there were any other internet choices that wasnt Frontier... *cough cough*.. then I would get it. (Country Cable doesnt share area with Charter, therefore, there is no way to get Fiber until they say so. At this point, it is just ridiculous. I do so many things that require internet, and I cant even help but pay a bill for something that only works around half of the time... if Im lucky. In all, the service and help that come along with it are crap. To all of those that love Country Cable because of youre Oh-so-good Fiber internet speeds, understand that everyone else is getting crap because they literally cannot have it and they dont care about anyone else.

Michael Letterman

I see a lot of bad reviews on here, but purely from my personal experience, I dont have a single bad thing to say about Country Cablevision. Our Internet had been fast and reliable (we have the 25 mbps speed) until about a month ago when we started having random outages. I called tech support on a Sunday morning, and the folks I talked to were nothing but patient, respectful, and helpful. When they concluded that my problem was physical, the lady I talked to said that theyd get someone out here to fix it as soon as possible. Sure enough, two gentlemen showed up the very next morning (Monday) and had the problem fixed in minutes, apparently there was a bad connection with one of our outside cables. They were also polite and really easy to get along with. Now everything is up and running again just like it should be, and Ive got great Internet in an area of the county where I can barely get cell phone service. I cant speak for everyone, but my experience with Country Cablevision has been overwhelmingly positive. A big thank you to these folks for being so helpful and responsive.

Teresa Ennis

As soon as the fiber optic lines were online, I switched to Country Cable strictly for the internet. I bought the mid-grade bandwidth and have found it to be more than enough for our household. We constantly have a minimum of 12 devices hooked up and stream movies, video, music, and on-line gaming. It has never lagged. Not even over the holidays when we had guests and three gamers playing on three different consoles online (along with the usual Netflix and music. et al). The ONLY complaint we have is that service goes completely DOWN for at least one hour EVERY morning from 6:00 to 7:00 am like clockwork. This drives my PSN gamers absolutely NUTS because thats when in-game worlds re-spawn their daily rare items. By the time our internet comes back up, all the good stuff is gone and they have to start their day in the real world. I even have to use my phone data to check the weather before I leave for work. Thats why I took a star... the gamers think I should take two but their priorities are questionable...

Chris Mitchell

I wish I could subscribe to their fiber service because it is crucial for my job. Unfortunately, Ive had my order placed since October 7th 2015 and its now Feb 21st 2016 and no word back from them. Ive called their customer service line over 20 times during that timeframe and they state theyre going to "talk to Dean in the morning and call me back", but that call never comes. I have a spool of their fiber attached to a pole literally 20 yards from my house in my yard. They cant even tell me when they *might* be able to connect it to my house. I would like to say that their internet is screaming fast and super reliable, but they are unable to give me the opportunity to do so. Update: June 28, 2017. While I had huge problems actually getting them to hook up service, now that its been hooked up for over a year now, it works very well. Its fast and reliable - no issues at all. I wish there were better options for faster upload speeds, but overall it works very well.

Raymond Vicky Byrd

I only wish I could rate it lower...my service, assuming it works, its been off for 5 days now, is soooo slow. I have extreme family medical reasons for needing access to the internet. I recently switched from DSL and when I spoke with Country Cablevision they told me my speed would be 5 m download and In Jan. 2015 it would go to 25m, so far I havent even reached 1m download speed, according to the speedtest they had me do. I had an appointment scheduled with a technician and after rearranging my schedule he finally called and left a message stating that there was a known problem in the area and it would be fixed hopefully in a few weeks, A FEW WEEKS and I am paying $60 a month for nothing! Also I was given an email address to the senior tech who was suppose to be reliable, I sent him an email 5 days ago and still no response. I will not stop until I talk with someone who knows something but so far I havent been able to find that person!!!

John Clark

As many other reviewers have said, this is a poorly run, unprofessional company. Individually, everyone there I have dealt with is pleasant enough, but they are quick to pass the buck and say they are at the mercy of circumstances out of their control. After getting very confusing info while setting up my account, I asked to clarify the pricing with the company manager and asked for his name. I was told by "Sherrie" that his name was "Brian", but she could not tell me his last name because its against company policy to give out last names. The next time I called and asked to speak to Sherrie, the response was, " Which one? We have two people named Sherrie here". On the plus side, the coax cable based internet service I have received is fairly reliable and definitely faster than the competing options available here. However, fiber optic service is not available to me, even though it is only 200 yards away.

Peter Butzin

Truly terrible service. The best download speed has been 3.17 MBPS; the best upload speed: 0.41 MBPS. And thats during the rare times that the service is actually working. I dont understand how Country Cablevision can send out a bill with a straight face! I feel like Im in a third world country. No, that would be an insult to third world countries. I suspect their internet connectivity is better! (To its credit, a representative of Country Cablevision called within minutes of my support request. I was told that the owner of the condo we are renting has only opted for minimal service that promises 3 MBPS download and 0.256 MBPS upload. So, I cant blame Country Cablevision about the slow service. I can, however, blame the company for having spotty service during the four days that we have rented the condo. Regardless, based on the call, I am updating my review from one to two stars.)