Bright House Networks

Address:	5413 FL-64, Bradenton, FL 34208, USA
Phone:	+1 941-748-1822
Site:	brighthouse.com
Rating:	2.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 22

Reviews 5

Achim Triebel

I am a customer with Brithhouse for 4 years now. The most important reason to me that I stayed with them is the fact, that they do not have contracts. That I really like. However, I had to take draw backs. The price structure looks good in the beginning and they get you in with a deal, just like all the other companies. But over time the price is moving up and not only once a year. There is all kinds of charges coming on to you which add up. I recently contacted them to ask how we can be more efficient or if they have basic cable. The honestly told me , that downgrading would make my plan more expensive? Is that a joke? No , apparently not. They were dead serious. So I actually have to go to the office and talk to them. Another draw back is the constant problems with internet and TV. There is times the TV just turns itself of and you have to reboot yet again. Internet at times is fast and sometimes slow. But that is easy to live with once you know it. The phone service is interesting but to me it sounds like internet phone as well. There is an Echo at all times. But we do not use the phone as much , so that did not matter to me over time. Customer service is ok. Nothing special. They do get things done once you are on the phone with them or go there. Everybody was friendly. Overall it was all good, but with the price now increasing again, it is simply to much for what you get. We seek basic cable now for a price which is reasonable, if that exists at all. If you do not like contracts, Brighthouse will be good for you, if you do not mind contracts, shop around for something with a better price structure. I will let you know what we found.

Roxi-Eli-Moses McBeath

This company is a SCAM!!! We got service from them Aug 1. We never had the service because it was "down". So we cancelled the service after 2 weeks and had them come pick up the equipment. We were within the 30 day money back guarantee so we were informed we were to be charged NOTHING. First month rolls around and we get a bill for the first months service plus install. We call and let them know we dont have their service and they picked up their equipment approx. 2 weeks after it went in. They apologized and said we will wipe your account clear and disregard further notices. The next month rolls around and we receive the new bill as well as a past due notice on the first month. So we phone them again and inform them we do not have their equipment or their service. We also tell them we have already called in and straightened this out with someone at their company. They initially did not see it in the notes but conveniently found it when we asked to speak to a manager. Again we were assured that it was being taken care of. Well REPEAT that whole last statement for the 3rd month!!! So we call in furious and speak to a manager this time. We are informed they dont know what happened but they are taking care of it personally!!! Well, we just received in the mail a letter from a COLLECTION agency!! REALLY!!! How incompetent can one company be.....that or they are SCAMMING people daily. So not only have we wasted numerous hours on the phone (as we are doing right now...on hold for 20 minutes so far) we are having our credit put in jeopardy! I would STAY AS FAR AWAY as possible.

Lisa Keys

OMG just got cable and internet installed yesterday and when I got up this morning TV blank no cable TV no nothing they have to send another person out to repair when I just had the cable and internet installed the day before...I didnt go off on the customer service rep because I already know how horrible Brighthouse/Spectrum is and heck the customer service rep say they get cursed out all the time (its hard being a Christian) but unfortunately I moved in apt complex who is foolish enough to still have a contract with Spectrum/Brighthouse and the apt complex main office looses cable/internet constantly...I left this co because of their poor service...I was with AT&T for the last couple of years and never lost service...dont waste your money paying Spectrum/Brighthouse switch to AT&T and you will never loose service...it is worth the extra money to pay AT&T for quality good service...so now I have to go an entire day with no service (cable/internet) until Spectrum/Brighthouse sends another rep out but remind you the rep was just at my apt yesterday with new installation ...and my dumb but paying for all channels over $150 and no service....miss AT&T already I will be crying for an entire year until I can go back to AT&T ...if this wasnt a business move believe me I would never have moved in apt complex that still is so cheap and dumb to pay Spectrum/Brighthouse for horrible service it says a lot about how their care about their tenants who have to go daily with no service and Spectrum/Brighthouse expects you to pay them for horrible service so sad!!!

Nick Hunt

Bright house gave us the best deal and when spectrum took over we knew wed eventually be getting a raise in rates. No big deal, thats how the market works. But before that rate change came, I decided to move out and sign the contract over to my roommate at the time. We went to the office to do a transfer of ownership. Hoping to avoid losing our service for a day or two as well as leave our router where it was instead of dropping it off and waiting for the same piece of tech to be installed. The lady at the office made it seem like it was no problem. We would lose service for about 5 minutes and didnt have to return the router, which we were very happy with. But when we get home (about a 20 minute drive) we still had no service. After about an hour we called just to find out that, in the technicians words, she (the lady in the office) "only did half of her job" and that we had an appointment for someone to come in the next day, which we were completely unaware of and had to change our work schedule to be there and let the man in. Furthermore, the router still has to be turned in. I now live over an hour away from the only spectrum location in the area and still have to drive out there. All because some unprofessional staff lied and said I dont have to bring the equipment in. They will have taken atleast $30 in my gas and over a couple hours of my time once i finally do get out to them. Im expecting a discount on my outstanding balance but I doubt theyd be so kind as to see the serious inconveniences theyve brought upon me in the midst of my move.

Aj Kramer

Before you select this service. learn from this experience: Set up service in September of 14. Complained several times that internet lost connection every other day for hours at a time. Bright House suggested to increase internet speed (extra $35/month) which we did. This did not fix problem. Of course when tech came out, internet was working (October). Then in December, we had a tech come out and noticed that the installation/wiring in attic was done incorrectly and they were surprised we had a connection at all. The tech fixed the problem and told us that they will make notes on our file to request a credit for the months that we did not have service. Then in February after noticing there was no credit, I called in to customer service. They offered a $20 inconvenience credit but would not credited any of the months because the notes in their system for the December service was for cable boxes and not internet. They said we waited too long to complain. Now I will spend time, requesting a tech out to my house until I get the same tech who did the service so that they can explain what work they have done. I guess they (Bright House) is not willing to contact the tech our the supervisor to validate the service that was done. Of course the tech never put notes in the system. So, at the end of the day, I will be looking to move my business to another company if this is not resolved.