Spectrum

10555 Moon Lake Rd, New Port Richey, FL 34654, USA

Address:	10555 Moon Lake Rd, New Port Richey, FL 34654, USA
Phone:	+1 727-900-7150
Site:	brighthouse.com
Rating:	2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–1PM Closed

Location

Photos 8

Reviews 9

Anonymous User

Poor Service, poor quality, improperly tested/not tested refurb equipment. Theyll gladly dispatch a tech wholl gladly swap one defective unit for another equally bad unit but thats about it. Im on my fifth DVR in less than two years. The first two were brand new, out of the box. Brighthouse did a software update and thats when my problems began, I dont believe my DVRs had any problems but the Tech swapped them out anyway. None of the three Ive had since worked properly, one not at all. Once I called the "service department" and told them one of the DVRs was not working and to tell the "Tech" to bring a replacement, her response was that requesting a replacement unit would cost me $20.00, I should leave that determination up to the Tech., that replacement unit has been rebooting continuously for a month. One Tech swapped out one of my units with an HD unit that doesnt work properly either, I told him I have no interest in HD, nor do I own an HDTV, to me TV is a radio with a picture. Now Im being billed for the "upgraded service", service? They seem to excel in billing because Ive just been notified of my second increase in the past six months. All I want is Internet access and a picture on my TV and I cant even get that!

christina brown

If the service one has is grandfathered in from Brighthouse and you do not have cable boxes on all the extra TVs in the home, the newest scam is the technicians will show up to your house and tell you that a box is needed for every TV. The Disney channel went out on all our extra TVs and they tried to get us to pay for five more boxes and I was going to have to reschedule for the appointment because he didnt have that many. When I called, while he was there, to complain to customer support about Philip Condons rudeness, magically the Disney Channels licensing issues were resolved and working on all our TVs again. For free and Im not strapped paying an extra $50 a month for nothing. Sounds like maybe Spectrum cable TV needs a class action suit against it because clearly a box is NOT needed to make TIER one channels work, they work on all homes the were Brighthouse and Spectrum hates it! Do not fall for the old "you need a box" routine. The technicians at Spectrum turned the Disney channel back on at my address and they can do it for you too.

Wendi Hall-Gonzales, Esquire

I am a local attorney in Palm Harbor, FL. I have had nothing but trouble with this service. I was without phones for almost an entire day while they had inexperienced workers try to install the service. After it was installed there were numerous problems, from phone outages to voicemail not working, to my lines ringing to other businesses, to more outages, etc. Each time, it would take hours to fix the problems and I would be without phones during business hours. The last straw was when I found that they failed to transfer my second line when I received a bill for Frontier this month for my second line! That is just incompetent. When I called the company they said it was my fault? I cannot waste anymore of my time with this company and will be switching back to Frontier immediately. Yes, Spectrum was half the price. But you get what you pay for, as it was less then half the service. All I can say, is buyer beware...

THE SOD FARM

We have had Bright House for several years, with that said the service is horrible!!! The TV is like watching every show as if it was the "Max Headroom" or the the movie Predator. Pixilation is the norm. Now the internet, that cuts in and out. We were paying for 35mbps, but the service was far from that. More like 0.78 at the lowest and yes that is point 78mbps thats not even one and no that not upload thats download! to as high as 33.66mbps thats the highest the average was around 22 mbps. Along with the slow speed it drops to much, The only plus was the billing was constant and did not change month to month as others do. However with all the time spent on tech support trying to trouble shoot the problem which mostly turns out to their equipment or "hub" down the street it was just not worth the trouble.

PoetsRevenge Josh K

Peak speeds are as advertised, for about 1 seccond. Average speeds are slower than 10% of advertised speeds. Connection drops randomly for 1-5 minute intervals. More bad modems than I can count. Tested with multiple computers, tablets, phones , and routers.(at least 3 of each) finally hacked into their modem to trace connection problems. Upstream on their network found their hardware failing and repeatedly dropping connection. Multiple calls and service visits they still refuse to repair their end. List a good paying work from home job because if it. Been a customer for nearly 20 years and still was ignored. If there is any other option use it instead of them. Unfortunately I will have to move to change providers. Worst service If any company Ive ever dealt with.

Lil Vazquez

The worst customer service I ever dealt with. The first person I spoke with was very incompetent. He was all over the place with information that was not accurate. I requested to speak to a supervisor and puts another incompetent person. He approached the call with an arrogant attitude, and then he then proceeded to quote me a higher price. The first salesperson wasnt so bad . He definitely had a better personality. He just wasnt accurate with the information. I cant believe a company like this would not monitor the calls and review how customer service is being provided. They claim they provide better service since they converted to Spectrum from Brighhouse. Its just a name change. Service still remain same . POOR!!!

Leah J Alexander

The internet goes in an out all the time!! Not reliable! Also when I was late paying my bill I got switched from Bright House (42.50) and was offered a "deal" for 65ish...fine ok I have now payed 76.00 for late payment and was told in Jan that my bill would be in that range..it was not. Mind you the only service I have with them is internet! my bill was $140!!! I called and now I am told i owe a $99 for a reconnect fee from DEC!!!!! I have filled at "ticket" 5 days ago was told it would be 48 hrs i am calling tomorrow. After being under Spectrum for 1 month I am not satisfied! and will make sure to let all my friends and family know as well!! I am currently looking for a better option!

Amanda Goldman

Absolute worst cable company ever. Second time Ive had a surprise rate increase since the switch from Bright House. The first time I called to see why my rate went up and was told "Spectrum does not honor Bright Houses promotions or specials." When I asked about reducing my rates the customer service rep laughed and said there is no possible way to get a cheaper rate, even by downgrading my services. $125/month for the slowest Internet and one box with a couple hundred channels is pretty terrible. I will be switching if nothing can be done about this. And Ill be convincing as many people to do so as possible. Wish I could give this 0 stars.

steve ringering

Terrible customer service. I would use another cable service if one was available. This monopoly means that they can charge whatever they want and they can provide bad customer service. There service consists of "sorry we didnt show up to fix your cable can we schedule you for another time?" When they were late this evening they spent a half hour trying to figure why there service tech was 45 minutes late, then after he was 90 minutes late they said they would still show up as the techs work until 11pm. At 1am, "can we schedule you for tomorrow?" Were very sorry. They had no idea why we were stood up.