Just Brakes #344

Reviews 9

JU

Justin White

This is the worst mechanic I have ever dealt with. I drove my car up from Florida and decided to get a routine brake service. They upsold me on rear shocks as well which put my grand total at $700.00. I came to pick up the car and they said the car would not start now. Upon inspection I found that now the check engine light is on and it will no longer turnover. They tell me it is 2 sensors that I need to replace for it to work again. The sensors are 400 more dollars. After installing the sensors, the check engine light was still on. They gave me the keys and told me to drive the car 60 miles to reset the new sensors. I got about 6 miles down the road and the car lost all power, I could not stop the vehicle and I slammed into a curb barely missing a church building. I called them, and they sent a wrecker on their behalf to pick up the car. That right there tells you that they know they did something wrong. My tally is now at $1050 dollars and I can no longer drive my car. I went to pick it up in the morning and it still had the same problems. I got a tow truck to come get it and it is now and forever will be dead and parked at my house. Thanks for destroying my car!

---

KI

kim Jones

The person from the phone when I called stated there was a 99.99 free break pad special. I asked if they had availability this am as I had to go to work. they were able to get me in within the hour. when I get there they were very polite. however the price ended up being 149.99 so I said I thought there was a special. he stated that he because of the type of pad i need is ceramic so it doesnt apply. I said so its 149.99 plus tax he said yes. they got my car done quickly which was nice. then I go to cash out and its not 149.99 plus tax its another 21.60 added to that too to my total at 174 and some change. I have never paid that for front break pads only. I was in a hurry and needed it done quickly.. I will wait for my normal place next time. they are not deceptive. then I tell them how I feel about how they were deceptive and all they say is that they are sorry I feel this way. they dont care about pleasing the customer. I will never be back. I should have read the other reviews before I went. politeness and getting me in and out is not worth your lies

---

MI

Michael Barron

I went into just breaks in Stockbridge and spent almost $800 on new breaks then the repair guy said theres something he didnt put in the computer that needed to be done and I told him dont worry about it, he wouldnt tell me what the problem was. Then when he finished we went on a test drive which is their standard procedure. On the test drive he said wheres my money and I stated that I had already paid and he said "no my $120" I told him I needed to go to the atm but I was going to get in my car and just leave but he pulled into the gas station and told me to go pull out $120 I did because hes triple my size and he was driving my car. I am currently waiting to hear back from corporate. I do not recommend going there even if your tire falls off in front of the building. They will rip you off then try to harass you again for more money under the table. But if you really need to go there DO NOT LET WILLY WORK ON YOUR CAR. He will probably do the same thing to you. I recorded the whole process on my phone so he probably wont be there much longer anyways.

---

TM

tmc8411

The management and staff at this location is deceptive and dishonest. I was sold brake pads and rotors for the rear axels of my car that I didnt need, as I requested the same for the front axels where the squeaky noise originated. When reported back to management their explanation is theyll cut the price in half to replace the front brakes as requested, but the parts are currently not in. Moreover, theyd call me when the parts come, this was 6-7 weeks ago, Nov 15, 2016. Ive since had my front brakes replaced. They never called me because they never intended to do the right thing and replace my front brakes as I intended, but they sold me items I never needed. Lesson learned. I will never patronize Just Brakes....buyer beware.

---

RE

Reggie Ammons

My family and I have had 3 different vehicles serviced here over the years. Their customer service has always been great and the quality has only improved over time...especially in the recent year or so. As stated by previous reviewers, their car techs and staff are always willing to go into as much detail as needed to help you understand what and why specific work needs to be done to your vehicle. They are efficient at their jobs and most importantly-- reasonably priced! They do great quality work and their shop does so much more than "Just Brakes". A great experience every time. I would highly recommend this shop to anyone looking to have maintenance or repairs done on their vehicle.

---

RO

Robert Levy

Had breaks done a few weeks ago on my moms car but she started to hear a noise over the weekend. I called and spoke with them, they were super nice (Antonio was his name I believe) Told me to bring it in and I did. While there the technician Alfredo went above and beyond to figure out the problem. He replaced the pads and hardware under warranty and I was out of there in an hour. I know a lot of people may have had issues at different Just Brakes shops but these guys really did an excellent job and the technician really knows his stuff. Thanks guys and I hope someone at corporate gets to see this because you guys definately deserve props from upper management.

---

TI

Tiffany Mcintosh

If there was the option to give "no stars" or even a negative amount of stars, I would. Not only did they over charge us, they lied repeatedly falsely diagnosed our car so that wed pay them MORE (twice, we declined their second offer) and then they gave our car back in worse condition then when we brought it to them, even after explaining the sentimental value and hearing the manager s fake sympathy! Spoke to corporate and of course theyre trying to come up with every reason they can to displace the blame and now wont even respond. The company as a whole has proven to be unethical, unprofessional and incompetent.

---

JO

John Cuttino

I have been here twice so far and I was overall impressed with the service. I like the fact that they take you to the back area and show you what is exactly wrong with your vehicle. They should me what the fluids should look like and the difference. Also pointed out parts that were wearing down. Also, I like the fact that you can make an appointment ahead of time. The staff seemed pretty knowledgable. The fact that they had a groupon sweetened the deal even more.

---

HE

Heath Moss

I have a serious issue with the store in Stockbridge,ga. Store number 1799 .I got my brakes change on August 9 2017 first lie I was told was that my car only came with a ceramic brake pad after calling both ford and auto zone I verifed this was a lie then I was told that there was a rebate that would come back as a 50 dollar mail in.after 5 transfers and 30 mins on the phone with pep boys verified this was a lie.dont not go here this a lieing place a rip off if u will

---

---

Other organizations