Robinson Auto Repair Inc.

2114 W Galena Blvd, Aurora, IL 60506, USA

Address:	2114 W Galena Blvd, Aurora, IL 60506, USA
Phone:	+1 630-906-9200
Site:	robautoil.com
Rating:	4.2
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–2PM Closed

Location

Photos 44

Reviews 8

Brandon Ervin

Friendly but raped me on parts and fixed something that didnt need to be fixed. I recently took my 6 cylinder 1996 Jeep Grand Cherokee here for a check engine light and an oil leak. I specifically told the man behind the desk that my oil leak was around the oil filter somewhere because I had previously cleaned the engine with degreaser and traced it there myself. They instead charged me $250.98 for a valve cover gasket repair that didnt need to be done in the first place. The check engine light was a cracked exhaust manifold which ended up costing me $897.98. After realizing I still had an oil leak and that they had fixed my valve cover gasket for no apparent reason I researched the overcharge in parts. To me a 30%-50% markup on parts is acceptable for a mechanic because I understand they need to make money too but they charged me double and even triple in some cases. Below are my findings and the reason I refuse to take my vehicle back here. Auto parts average is the average cost between auto zone discount auto and advanced auto, as you can see below they charge double what the major chains do and tripple what the parts would cost on Ebay. $90 hour labor : A little pricy but around average for mechanics $379.99 Exhaust manifold assembly "Auto parts store average $185.00 Ebay: $99" $94.99 Upstream oxygen sensor "Auto parts store average $55.00 Ebay: $22.41" $59.99 Valve cover gasket "Auto parts store average $35.00 Ebay: $21.00" $64.99 Oil pressure sending unit "Auto parts store average $30.00 Ebay: $12.19 I have since fixed my $10 oil filter housing gasket issue that I probably would have been charged a few hundred dollars for.

Chris Beymer

I took my vehicle in to Robinsons Auto Repair for some diagnostic work due to a noise in my rear tire. Suspecting a larger issue (bearing, universal joint, etc...), Robinsons determined the noise was due to brake issue. Robinsons did not perform the brake repair work because, luckily, I can perform my own brake/rotor service on my Chevy truck. However, since they already had my vehicle, I asked them to perform a front-end alignment. When I went to pickup my vehicle (after it had been there 8 hours), the technician was still working on my alignment. I paid for the service and waited....waited......and waited. When Robinsons technician completed his service work, I rode with him in the vehicle to test drive the repair work. The technician stated "its no better than when I test drove your truck this morning." I returned back inside and spoke with Troy (Robinsons Sales Rep), and Troy stated "he could not authorize a refund, he was only a sales representative." Therefore, I called at a later date and spoke with Doug - Robinsons Auto Repair owner. In spite of my explanation of the service (or lack thereof), Doug would not provide me with a full refund for the alignment charge. Robinsons Auto Repair (per their website), claim that: 1) their "experts have the knowledge to service and repair even the most challenging auto problems" and 2) "youll be happy with the outcome." Evidently a front alignment issue must be to challenging of an auto problem for the "experts" at Robinsons Auto Repair! And, as evidenced, I am not happy with my outcome.....

Anonymous User

Were you greeted and waited on promptly? Yes Were you treated courteously? Yes Was the recommended service /maintenance clearly explained to you? Yes Was the service completed to your satisfaction? Yes Was the service completed in the estimated time? Yes Were you pleased with the condition of your vehicle when it was returned to you? Yes Was your overall experience with us a good one? Yes Would you recommend us to your family, friends or work associates? Yes Will you do service with us again? Yes Other Comments: New Brakes installed, rear window defroster repaired, and heater repaired in very good time and at a very reasonable cost. We also had a problem with our electric heater in both front seats. Altho the diagnoses took a little longer which we understood because it was something electrical,Robinsons stuck with us and gave us great service and very fair pricing while they searched for and came up with the solution which totally took care of our problem!! Thanks so much for a job well done.

Jay Hunger

I was at a local dealership getting my oil changed and they said that I needed new brakes and a coolant flush. I was not going to pay delersip prices for these services and decided to call Robinsons. I had been there before and had a good experience and my neighbor all raves about them. robinsons quoted me $150 for the brakes and $60-$80 for the coolant flush (depending on voulme of system). the dealership had wanted $450 and $225 for these services. They called me 20 minutes after I had dropped of my car and said that I had 40% left on my pads and the coolant tested to -52 degrees and did not need chaning and that if it were there car they would not do any of this service. dropped off my car expecting to sped $250+ and thought I was getting a deal and this auto shop recommended that I not do any work on the car. I typically go to the local woodmans for a $20 oil change and will be going to this place moving forward and would be happy to pay a small premium for thier integrity.

Anonymous User

If I could rate this place less than poor I would do exactly that. The service we received from Robinsons is the service you could expect from your local alley mechanic. Maybe worse because Robinsons is hiding behind a main street facade. We purchased a tire from this place and several hundred dollars and 8 days later the tire blew out and they didnt honor their warranty, and instead blamed my cracked rim for the blow out, instead of the blown tire causing my rim to crack. Now to replace one tire is $1000. The rubber from this tire is as old as I am, probably the whole inventory brought from the alley to this main street location is obsolete. BE WARNED, dont be taken in by the fact that they alley mechanic can pay rent on a major street and appear to be a legitimate business.

Brandon Ballard

On my way to work one blustery winter morn, my car began to overheat and almost catch on fire. I was able to get into Robinsons. They spent a lot of time diagnosing the problem, changed out the thermostat, had some additional issues with bubbles in the line. I was extremely impressed with the amount of time they spent with my vehicle, the friendly service, the way they took the time to talk to me and explain things (what to look for), and the fact that they took the time to ensure that everything was going to go smoothly when I left. Highly recommend this team, I will bring all my vehicles back here.

Anonymous User

I have been a customer of Robinsons for years and I have never taken the time to write a note letting others know of the exceptional service I receive when I am there. My last visit went great when the mechanic saved me money by NOT performing services that were not needed. They have always been fair and honest and backed up there work. Thanks Robinsons for beig there when I needed you.

Jeffrey Zalc

Wanting to avoid spending a lot at the dealership, I brought my G35 to Robinson for some maintenance work. The folks at Robinson were very good about checking the status of the vehicle fluids, and honestly telling me which needed replacement and which did not. The shop was very good and reasonably priced. I recommend them without hesitation.