CubeSmart Self Storage

3501 Washington St, Gurnee, IL 60031, USA

Address:	3501 Washington St, Gurnee, IL 60031, USA
Phone:	+1 847-244-4544
Site:	cubesmart.com
Rating:	4.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 72

Reviews 25

jacobsen58

Short term/3 month rental was a miserable experience from beginning to end. 1. Move in day was a nightmare, site manager would not allow the movers to unload the truck near the unit so I incurred an overtime charge. 2. Unit was not accessible after a snow storm due to drifting which was not plowed out. I didnt have a shovel in my car so I dug to the door with my hands. 3. Household goods being stored were ruined due to water and the insurance company (which renters are forced to pay for) denied the claim because it couldnt be proven where the water came from. The policy only covers water that comes from the ceiling and I have no proof where the water entered the unit. I would highly recommend renting elsewhere.

Aleksandra Petrovic

Ive been renting a climate-controlled unit there for 9 months. The girls there Marisol and Yolanda are so sweet, much nicer than the people at Public Storage who I tried to go to first. The unit is perfect for everything I needed to store from my apartment. Which was great because moving from one state to another is very stressful. Anything I need the girls can help me with, whether its advice on how to store things or any other questions I have. My grandma loves them too! My only problem is the Auto Parts City place next door, whose trucks constantly make monsterous potholes, and when you ask them to fix the holes you get "Were working on it".

Isabel Reed

Jen in the office is very friendly and helpful! She makes you feel welcome! The storage facility looks very clean and safe. The only problem is the road to turn into the storage building is very bad with many pot holes. I thought I was going to get a flat tire when I drove in. Just make sure you use causion and go very slow. Dont know who owns that part of the street. Its a dead end. The best part was being able to use thier truck for free to move in! Great place! I would highly recommend and use this storage again.

Rhonda Abbott

It was a very pleasant atmosphere! Yolanda & Marisol were very forth coming & helpful, when it came to what size unit that I would need & exactly how much it would cost me per month. To asking if they could help me with anything else, even as much as asking if I had ample transportation to get my things there. They didnt miss a beat, they had everything covered. The best part was I wasnt pressured into getting anything that I didnt need. Thanks again to both, Yolanda & Marisol @ the Cubesmart Storage in Gurnee, IL.

Derrick McKay

Kept our stuff there for 1.5 years while in transition. When moving out we found mouse droppings all over and water damage on our mattress. When moving in they told us to not store any food items, which we didnt to deter the mice, but they still came in and pooped all over our stuff. The doors are not well sealed either, debris from wind was found over our stuff closer to the door. We were very unsatisfied with our experience

Patricia Williams

Very friendly, professional and helpful. All my questions were clearly answered. I was amazed how quick the registration process was. Storage units are clean and appealing, security cameras and coded entry. A safe feeling that your belongings are in a secure environment. Patricia

MIKE FREEMAN

I would like to thank the ladies Yolanda and Marisol for making my experience at GURNEE CUBESMART" unforgettable they made sure my unit was ready and they even had the truck in front for me, since I have trouble walking just all around great job wish more businesses ran like them .

Edgar Velasco

do not store things here! They can and will increase your monthly bill within months of storage. if you dont make a payment on time, its a $20 fee and they will lock your stuff up without you being able to get your stuff. this place is a scam. look elsewhere for storage.

Gina Hernandez

Went from paying 50 time 75 dollars for storage space pissed me off because all my things are in there and I dont have time to move it from one storage to another in such a short notice. The people at the office are great but price increase is crap!

robert baldwin

I had the cubesmart on green bay and lewis in Waukegan. The lady was very rude to me and had an attitude from hell. So I went to the one in gurnee after one month. The general manager Jen was very nice and helpful. Thank you very much.

Deborah Allen

Customer Service was awesome, I had an appointment, and was in and out in no time. The staff took me to my unit, asked me if it was enough room, did I need another size, bigger or smaller. Overall great customer service!!!!!

madeline bailey

Sharonda and Marisol were always very helpful.I had my storage for over a year due to my disability of my vision impairment they were always very helpful very kind and always greeted me with a smile

eaalvar1

Staff was very nice and professional. The units were very clean and well maintained. Pricing was very good for the unit I needed. Would highly recommend this location.

Patricia Thomas

Clean and easily accessible. Great manager on site. Pricing extremely affordable and no contract! Needed short term and was available with special.

Богдан Нескородев

Jen was very helpful and polite and really helped me answering all my stupid questions. Super service!!!! Jen did great job

Miguel Quiroz

Marisol & Yolanda were welcoming, courteous, knowledgeable & helpful w/ pertinent suggestions regarding a move & logistics.

Don bitler

Great customer service!!!! Best prices in town, and a very secure property. Only down side is no veteran discount.

Donald Kovacs

All my needs were handled in a very professional manner and the service was outstanding.Great job!

Abel Rivera

Excellent very good with all kindness miss Jennifer one of a grates manager at cube smart