US Post Office
| Address: | 7836 Ogden Ave, Lyons, IL 60534, USA |
| Phone: | +1 708-442-5400 |
| Site: | usps.com |
| Rating: | 3.2 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8:30AM–3PM Closed |
Location
Photos 1
Reviews 12
ST
Stephanie Aguilar
I am amazed at how terrible an attitude the post master Toni Grey gave me this early afternoon. The clerk that assisted my family with setting up a P.O Box many weeks ago apparently went against rules and regulations by including me in the list of recipients even though I wasnt present. I came to present my ID by notice, but according to Toni, presenting my ID is not allowed unless the owner of the box is present. But the notice did not specify this, my name was on the application and list, and this specific rule was never communicated to us. There was much confusion on my end, ( I was inquiring for alternative ways to go about this because the owner of the box and I have conflicting work schedules) but Toni kept cutting me off, speaking over me with the most disgusting attitude. I asked for the manager, and learned right then that she was the post master. And so I asked for her managers name and number. She gave me a "re-delivery" slip that gives a number to the same exact Lyons post office, and 800-ask-usps. As I was packing my things to go, I explained to the clerks that were gawking as Toni was yelling over me, that I understand there are rules and regulations that we need to abide by, but there was no need to be rude and disrespectful. Most especially because, aside from being a customer, I was being respectful and collected when speaking to the entire staff. So Tony comes back again to defend herself by saying she needed to repeat herself over and over again to me. She literally kept up her attitude as I was walking away to the exit! And by looking at some of the reviews, it appears that many people have had to deal with this particular persons rude attitude. The number listed on this "re-delivery slip (with no managers name like I asked for, by the way) leads me to an automated system strictly for postal service, I cant connect to an actual person. So Im leaving this review and I hope it reaches the appropriate persons so that it can be brought to the post masters attention. Theres no reason to have to deal with terrible, unprovoked customer service at a POST OFFICE from a post master.
ER
Erika
If I could give ZERO stars I would. I have been dealing with this post office for 8 years of my life! Why not leave a review right? The people inside the post office really seem to hate their job. Especially Tony, I think shes the post master. She has a TERRIBLE ATTITUDE over the phone and in person. The people delivering our mail are wonderful though. Ive seen quite a few come and go. No complaints about them. But inside the post office, its a different story. I just called to ask her for prices for certified mailing and it was the most aggressive conversation I have ever had. I just called to ask for pricing because I couldnt find it online. I told her politely that I didnt want to argue and that the only thing I called for was to ask for the rates to a certified letter and the return receipt fee, all while she was arguing over postage with me. Why couldnt my office be graced with a nicer post office staff?!?!
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Fredy Lagunes
Terrible service, i had gone to get my passport and they told me that I had to get there before 3 and I had gone at 1:30 and they told me that I couldnt do it anyone because the lady that was gonna do it was leaving and she had been there since 5:45 in the morning. And she gave attitude and rude gestures and Ive gone here my whole life. There is only one worker in there that is a cool nice guy and gives no hassle, Im not sure what his name was again but he was a African American chubby guy. Only nice worker there.
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Christa Avalos
I just called and had the most awkward conversation with some guy that seemed like he didnt even know what I was talking about, quite rude.. and after he found the answer to my question hung up...jerks!
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kapsa1000
SINCE THE MANAGEMENT AND WORKERS CHANGE IN 2015 IS THE WORST PLACE TO GO. MANAGER IS ARROGANT AND PROTECTING WORKERS FOR THEIR MISTAKES. TOTALY CHAOS AND EXCUSES EVERY DAY.
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Nick Drakulich
Best post office in the area. Cant stand the p.o.s by my house or work. I go out of my way to use the Lyons location.
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Muscle Trucking
Horrible.... their money order machine is broken and their camera for passport photos is broken as well....
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Gabriela
Horrible, lazy, not helpful workers. Manager is very very rude!!!! I hate this place!
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Brian Moke
Terrible...bad service...wonder why Fedex/UPS are running you out of business?
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Alison Watley
wonderful customer service, they are very helpful.
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Jackie Miller
Friendly and very helpful staff.
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Rebecca Senft
Friendliest clerks.