Mediacom Communications Corporation

Address:	3900 26th Ave, Moline, IL 61265, USA
Phone:	+1 855-633-4226
Site:	mediacomcable.com
Rating:	1.8
Working:	7:30AM–7PM 7:30–9:15AM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 9AM–1PM Closed

Location

Photos 10

Reviews 6

Carl Pfeiffer

The US Constitution provides for free speech even if it is a lie. Mediacom uses this freedom to the maximum extent. We went from internet, cable and phone to simply internet. This is the slowest internet service provider I have ever had. (Contrary to the ads.) When I call for technical support, the pleasant agent does NOT resolve the problem. A good tech agent will immediately test the modem before asking if I am on an internet phone. Once I am disconnected, that same agent cannot figure out how to call me back even though he or she verified my account using that number! When I call back, the new agent strictly follows protocol, insisting on sending a service tech to our house during business hours even though I repeatedly state that the problem is primarily at night AND the previous service tech found no problems. When told when it occurred, that service tech stated that Mediacom oversold bandwith in this area so no one can get what they promised. We were told that we would receive a partial refund. Never happened. I call again and we go through the same process again. I ask how to get the problem escalated and am told that it will take two or three home service calls before they will consider doing that. I ask to talk to a supervisor who is always busy with another customer. Despite being a customer for almost eight years, our service record only seems to go back three months. Unless you like living "Groundhog Day" for your internet, go with someone else. We would if we could. Mediacom Social Media Team-If you really want to talk with me, give me a name and direct number so I do not get lost when I try to call. Bottom line: The commercials in our experience have no connection with reality. Try ANYONE else before Mediacom.

Trevor Holm

Well where should i start.....I moved to the quad cities August 31st and didnt get internet until October 16th. Then, we didnt have internet because the guy that came out to set it up said that our router was bad so I bought a new router for $120 from best buy to assure I had a good one. I set it up and once again....still no internet. it took Mediacom 2 weeks....I REPEAT TWO WEEKS!!! for another guy to come out and look at it again. he said I must have bought a bad router....come on now. We waited another week for a guy to come out and this time we werent able to be home because he came like 2 hours after he said he would show up and I didnt have time for that. Finally, I just decided to take the modem in that they supplied and at the store they said I needed a new one, THIS ALL COULD HAVE BEEN SOLVED THE FIRST TIME WITH A NEW MODEM. Now.....fast forward about 2 months.....all of a sudden our modem has gone offline. I called in and the lady said yes that seems to be the case...My bill is up to date and theres nothing wrong on my end. This was on a Thursday and they said they cant have someone out to our place until the following wednesday to get it looked at. That is just unacceptable. The only positive thing I have to say about this company is that when their stuff is working its fast but that is rare. But also my roommate called and talked to a lady named Julie and she was the easiest person to work with that weve ever experienced with Mediacom and gave us a week off of our next bill for the inconvenience. Thanks Julie but you work for a horrible company. Okay rant over. get it together mediacom. Youre trash.

Michelle Newton

If there was -5 star thats where I would be rating them. There tech team and customer service is horrible, this started 11 weeks ago. I needed a new TiVo box so customer service ordered me one and set up install date. Tech came out said I didnt need a new box, played with remote and left. I called a few weeks later because box was doing the same thing as before. Setup appt for another tech to bring a new box, refurbished one but when he got here the warehouse forgot to delete that box info so it wouldnt work. Tech left. Called customer service to order a new box and set up tech again. Tech came out to setup new box and customer service ordered the mini box and not the main TiVo. Tech says he will bring a box out next day to get hooked up, and he did. But he failed to check my other two TVs to make sure they are working and guess what, my other two TVs dont work at all, no single no nothing. Now customer service is telling me I have to get scheduled again, another week. SO I AM SUPPOSE TO GO A WEEK WITH ONE TV WORKING BECAUSE OF INCOMPETENT WORKERS. THE MOST RIDICULOUS SERVICE EVER. NO ONE WILL TAKE RESPONSIBILITY AND HELP THE SITUATION.

Anonymous User

I have come back to Mediacom several times over the years in hopes that they will get better. Each and every time I have been wrong. They have the worst customer service of any television content company I have used. I have used Mediacom, Dish, and DirecTV. In my opinion, DirecTV is the best you can buy. Their have been more service outages due to weather, or whatever, with Mediacom then any of the other two dish companies. The on demand feature never works. I have been to many other homes with Mediacom and I hardly ever see it work the way it should. They offer a minimal amount of HD channels. For this day in age, it is really pathetic. To top it all off, their customer service never returns calls they say they will and fail to fix any service issues even after three attempts. The only reason I havent canceled yet is because every time I complain about the service outage, I get all of my money back. I havent paid for cable in four months! There high speed internet is a great service, although you deal with the same customer service. Bottom line, if you are looking for a service for you TV, do not call Mediacom.

Steve Cremer

What a terrible company. I can give them a pass on the spotty internet service since I understand that building and maintaining a high speed network is expensive. What is inexcusable though is their customer service, especially at the Moline office. I went in the other day to exchange a cable box. The woman who "helped" me barely acknowledged me and seemed irritated by any question I asked - and was completely clueless about the answers. She consulted with another woman there who was equally rude, clueless and unhelpful. I give credit to one woman who was helping her customer with a smile but these other two have no business dealing with the public. When the company has a captive customer base, they dont care about the customer. I cant wait for someone to come in with quality high speed internet and quality service. I would gladly pay a lot to get rid of mediacom.

Anonymous User

I wish I could give zero stars. Internet goes off-and-on everyday... constantly requiring reboot and unplugging. Called Mediacom and they gladly sent a representative. Oh I forgot, they charged a LARGE amount for the visit and fixed NOTHING. Highly advise any other cable company!! If any is available, it is worth the extra money... this service in this area is the worst that Ive ever seen in any location throughout my life. Im moving out of the area soon, thankfully, but I beg for another cable company to come into this area to save the poor inhabitants that are forced to deal with this nonsense. I dont care how low Mediacom matches another company, I would NEVER choose Mediacom.