Cox Solutions Store

7401 Florida Blvd, Baton Rouge, LA 70806, USA

Address:	7401 Florida Blvd, Baton Rouge, LA 70806, USA
Phone:	+1 225-663-6160
Site:	locations.cox.com
Rating:	2.4
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM Closed

Location

Photos 25

Reviews 11

Andy Gutowski

This may be the most incompetent group of service people Ive ever experienced. The storm knocked out our cable box so I brought it into the store to get a new one. I came back, set it up and followed the activation process. We had 2 or 3 random channels. I got on the online chat to troubleshoot. After being disconnected 3 times, I was finally told that I needed to go back to get a new box. I went back and got a new one and discovered that the earlier rep gave me the wrong box! The 2nd rep was courteous and gave me a new box and apologized. I specifically asked him if I needed a new remote with this new box. He confidently told me NO. The old remote would work fine. I now have service, but the remote doesnt work. After another online chat session to reprogram the remote, the rep indicated that I needed a new one. They can send me one in 3 days for $15. Are you kidding me! Or I can go back to store a 3rd time with hopes of getting the correct remote. Ive spent half my day trying to get a new cable box. If I could use a different service, then I would. Coxs lack of knowledge from their service people is ridiculous.

Anonymous User

Today, 6 years after I moved from Baton Rouge, I still have a blemish on my credit report due to this lovely company. I had cable with Cox for 6 months, after which I turned my cable box in and paid in full. Two years later, when I got a mortage, I noticed a line on my report discussing an unpaid bill. After research I realized that Cox had charged me an account termination fee that they neither mentioned when I closed the account at the branch or via mail. I paid the amount ($50.00) for the second time. Cox acknowledged payment. Four years after that, last week, upon applying for a new mortgage, I realized that, even though PAID and admitted PAID, the fee that they charged me still blemishes my record and drives down my credit score (and up my interest rate). Thank you Cox Communication. Your lack of communication about your hidden fees and lack of follow through is plaguing me to this day. If I move out of the Comcast area (no better) I will go to Sattelite TV.

Pete Crifasi

Very poor service and communication. I had difficulty setting up the box picked up locally and contacted them. I tried unsuccessfully to get connected by phone and the associate told me they would send someone to my home to set up and waive the $40 install fee. They were supposed to show up Sunday May 24th between 5-7 p.m. By 7 pm I called to see where they were and was told I would receive a call from the technician and that they saw the work order. I received no such call so I called again and they said no one was coming out and that they showed no such work order. I waited at home for hours for this! This is the worst form of service and I very well may switch back to Direct TV as no one seems to care at Cox!!! I would not recommend this company whatsoever to anyone!!! Very dissatisfied!!!

Max Morgan

Cox High Speed internet is on of the worst service provider sin the history of the United States. I live in a suburban area and enjoy spending my free time playing video games on my compute, but because of Cox I can never play video games online on account of the fact that Im disconnected every 10 minute OR LESS. I just got done trying to play a game of League of Legends, and I received disconnects every 5 MINUTES (I even started using a stopwatch to confirm it.) Losing a game because of my own stupidity is one thing, but to lose a game on account of internet-service failing to perform its job is one of the most enraging feeling I will ever experience in my life.

Mike Rhinos

Absolutely terrible customer service. If you have the choice between Cox, and ANY other provider...take the other provider!!! Called to report an outage, and got a recorded message stating "Due to higher than average call volume we are unable to process your call at this time. Please hang up and try again later". Seriously?! What kind of company basically tells their customers, yeah were too busy to talk to you. I have never EVER seen a company do something as completely careless and anti-customer than that. Its ridiculous. This company is over-priced, and under-delivers, at every turn. Dont waste your time with them if you can help it.

Anthony Gonzalez

I work from home and pay for their highest tier package, my internet consistently Cuts in and out. they send a tech, the tech changes the modem tells me everythings fine leaves internet is still not working. I called back spend an hour and a half on the phone again and they say theyre sending another tech, and of course no one ever shows up or has the courtesy to call. I spent all day dealing with this I had to take the day off work because my internet does not work and I was lied to by a manager on the phone twice today. I cant say I would ever recommend cox services to anyone

Brooke Viguerie

Cox Communications is probably the worst company I have ever had to deal with. I work from home & need the internet in order to do my job. Cox has made this nearly impossible for me. There have been times where I need to call once a week because my internet is not working. The response I get from Cox..."somebody must have hit a phone poll near your house". I guarantee that doesnt happen weekly. Dont waste your time with this company and DO NOT rely on them if you work from home.

Jules Haigler

First they dont show for my installation. Then charge me for the installation when I request to have it waved. Then my new account gets confused with my old account which customer service has not fixed in two weeks, and because so I cannot pay my over charged bill online. This means another call to customer service to get yet another random representative to explain my situation to in hopes I can give this company money. Terrible absolutely terrible.

Rena Ross

I could not be any worse. I spent from noon until 10 AM Trying to set up my Cox internet which was a simple procedure . I was switched to 7 different Cox trouble shooters.Each one knew the problem and stated they would have it solved in a few minutes. Eight hours later and utterly frustrated and still no internet. Unbelievable.....I would not ever tell anyone to get them.Taking box back tomorrow and I would not try again with their internet.

D Webb

We have had zero luck getting Cox to respond to billing errors over the phone so we went to this store. The customer service was very good. We were in and out in 20 minutes. The representative said the billing errors should be fixed in 24hrs but we will see. We picked up the new mini box and I installed it in 10 minutes, very easy. The only snag was the HDMI port on the mini box doesnt work. No big as the coaxial cable works great.

Anonymous User

Top pretty much says it all. Because of mistakes of sales associates, I was slapped with a $60 fee, I was NOT reimbursed and on each occasion I called I was on hold for at least ten minutes, while on one occasion, the agent forgot I was on the line and I was transferred to another agent. Maybe the service is better in other parts of the country, but customer service is terrible in Baton Rouge.