Boston Plumbing Inc

Reviews 3

SH

Sharon Ayd

In 2014 I contracted a General Contractor (GC) to manage the addition of 1,000 sq.ft. to the first floor of my house. The addition included remodeling my already existing first floor, which is about 2,000 sq.ft. The GC hired sub-contractors for different jobs. In Sept 2014, my GC hired Boston Plumbing, named after Daniel Boston, President, to do a plumbing job in my basement. Before I go further I need to mention that I decided to store all of my first floor furniture in my basement, during the 9-month long project, for safekeeping. In September 2014, Boston plumbing was hired to reroute sump pump drainage from my basement. The job was complex because it required drilling a hole through the concrete foundation so that the sump water could be redirected to a dry well in the lawn. Daniel Boston did not complete the work and did not have a back up sump pump with him. He made a very poor decision and re-installed a 15 year old, non-working sump pump we had in a dark corner of our basement into the sump pit. He claims it was working and then he left. I came home probably 2 hours after Daniel Boston left my house. My light switch did not work so I went to the basement to check the circuit breaker. To my horror I saw that my 2,000 sq.ft. basement was flooded 3” deep with sump water back up because the old, non-working sump pump failed after Daniel Boston left my house. Upon discovering this I immediately called my GC and both he and Daniel Boston came back to my house later that evening. They witnessed the damage and helped to life furniture up out of the water. I spoke to Daniel Boston and he is the one that told me he installed the non-working sump pump and that the flood was his fault. I had beautiful furniture stored there that was soaking wet. In particular I had an antique, Queen Anne, Canopy, King Bed that I have had 30 years. Everything was damaged. All wood furniture was warped and some wood absorbed so much water that it “split”. I had to have emergency services come in to clean up to prevent further damage, mold and mildew growth, etc. Some furniture was not fixable and was thrown out. The damage added up to about $20,000. We did not have flood insurance so we appealed to Boston Plumbing to pay for the damage. I did everything I could to keep the repair cost to a minimum. This even included not having some furniture repaired at all. When the claim was submitted, it was promptly denied! The reason given was that Daniel Boston said there were heavy rains in the area that caused the sump to burn out. I called ComEd and they sent me a detailed list of power outages as my address and this was proof that Daniel Boston lied to not have to pay the claim. His insurance company still refused to pay us so we contacted the Illinois Dept. of Insurance and gave them the details and the ComEd report. Finally after 9 long months, Boston Plumbing’s insurance paid 100% of our damage. To anyone possibly thinking of doing business directly or indirectly with Boston Plumbing, think again and decide not to give him business. He is a liar and a person who does not want to live up to his responsibility.

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Anonymous User

We have used Boston Plumbing for many years for various projects, some planned, some not. Service has always been quick, professional, and well done. Recommend without hesitation.

CO

Colin Ryan

They didnt call or show up for the scheduled appointment today. Called and texted the numbers provided no response. Its a small company that takes too much time.

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