Infinite Self Storage - New Lenox

21827 S Schoolhouse Rd, New Lenox, IL 60451, USA

Address:	21827 S Schoolhouse Rd, New Lenox, IL 60451, USA
Phone:	+1 815-462-4100
Site:	selfstoragenewlenox.com
Rating:	4.3
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 11

Reviews 6

Brandi Zipsie

Wow! I cant express enough how appreciative I am of the new manager Pam. She has definitely proven to me that she is turning the reputation for Infinite Storage New Lenox around. She has bent over backwards to actively change how the New Lenox location is run and operated. Pam completely stands behind Infinites belief that customer service is their job. Pam took on quite the challenge to turn around the reputation that the former manager of New Lenox left her with, but I am so thrilled that she did. I can now say with pride, that I couldnt be happier to be doing business with this company. Thank you Pam for your hard work and dedication, it does NOT go unnoticed! If I could rate this lower I absolutely would!!!!! STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!!!! This is by far the absolute worst company I have ever had to work with. Their customer service is despicable!!! They increase your rental rate once youve moved your stuff in, they have minimal office hours that are never posted, so its a guessing game on when you can actually talk to someone face to face. I have automatic withdrawal for my storage fee, and my bank was in the process of sending me a new chipped card when Infinite-Storage processed the charge and it failed. Instead of calling me to inform me that my auto payment failed they waited until the $20 late charge was added to call me to inform me that the payment failed. When I told them what had happened they told me it was my own fault and there was nothing they could do about it. So I emailed Mike Sellers the district manager, as Larry from New Lenox, told me to do. Its been 3 days and I have heard nothing back from him, so to avoid another late fee I paid the full amount 24 hours ago. I went to the facility today to drop off my 30 day written notice to vacate the unit and grab some equipment needed for a job and my access into the facility was suspended, and when I called customer service the lady on the phone informed me that my bill was paid and that I should absolutely have access into the facility and gave me an emergency code to get in. When I got to my unit there was an additional lock on the door denying my access to my unit. Luckily I was still on the phone with customer service. In my rental agreement it states that the facility will suspend access after a 30 day default. 9 days late is far from a 30 day default. The lady on the phone told me she contacted and left messages for both Leonard and Mike. This was at about 12:30 this afternoon. As of right now I still have not heard back from any of them. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!

Anonymous User

I agree the facility seems very secure. Security cameras and keycode gate is included. I rented an indoor climate controlled unit which requires an additional security code to enter. The company requires insurance on units which cost $6 a month if you do not have homeowners insurance. In the latter case, proof of insurance is required. I also found the company cheapest in the area. I pay $65 dollars a month for a 10x10 unit. Other units in the area ranged from $80 to $110 and the cheapest of those were in bad neighborhoods. I found the staff and customer service very friendly, but they have an odd automated system which allows you to rent a unit or pay bills with no human contact if you desire. I prefer to deal with real people.

Jeff Sanchez

I had a unit here for several years. The facility is very clean and secure. The facility is maintained very well. The current manager Pam is awesome and great to deal with. The only drawback is the price kept going higher and higher to the point that I decided it was too high.

Nick LaPorte

Clean and great pricing. The climate control building is very clean and easy to store big items. The manager of this facility has been extreme helpful and made the process of setting up some long term storage rentals and a recurring payment very easy.

Kimberly Ebel

Do not rent here, Manger Pam informed me today that the prices on their Website are not correct, as units become available they change the prices and increase $40 to $50 dollars more then listed.

DJ Daddy

Pam is such a wonderful woman. She has helped me and family out so much in our time of need. I can thank her enough for being such an angel. Thank you from the ONeal/Flores family.