Time Warner Cable

1900 N Fares Ave, Evansville, IN 47711, USA

Address:	1900 N Fares Ave, Evansville, IN 47711, USA
Phone:	+1 844-757-2833
Site:	spectrum.com
Rating:	2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8:30AM–12:30PM Closed

Location

Photos 15

Reviews 6

Leann Cross

I have had time warner cable for 4 years now. I was not pleased when they came to install, literally took 4 hours to do so and they came late. All was well for a whole 3 months until our internet started lagging nonstop. We were told we had to upgrade from the 20 mb to the 30 mb. 2 months later same problem and we were told them we had to go to the ultimate Internet which is the 50mb. After that all the was well for 2-3 more months until I received a bill stating it had increased 40.00 a month!! I called and spoke to customer solutions and they lowered it back down but had to add a home phone by doing so?? By the way did I add they scheduled the phone install on a day they dont do phone installs so I sat all day at my house for nothing only to call them and find out I have to re-schedule. All was well for a couple months after that. Then my bill went back up. After playing phone tag with them to adjust my bill for a couple years( yea Im stupid and gave them that many chances) I am done!!!!! I just paid a bill of 153.00 last month and called this month and its 195.00!!!! Really time warner. I just got off the phone with a lovely lady that is sending a tech to my house this coming Monday to install my new directv with att fiber optic high speed internet plus free dvr and 4 rooms of tv for what price do you ask???? $$$80.00 a month less than half of what I pay with time Warner. So thanks for nothing Time Warner.

Bill Shelton

This company deserves no stars. After driving three hours to Evansville to close the account of my deceased father and return his equipment, I started receiving threat letters (4 months after closing the account!) from collection agencies claiming uncollected balances and equipment. Time Warner informed me that they could see where an employee incorrectly entered my information in the system and that the account was closed and all equipment was returned; however, I was still required to fax (test, fax not e-mail) receipts to "prove" I had paid and returned equipment. Lets see, within Time Warners systems they can see that everything was paid and equipment was returned -- but their system doesnt allow the correction in their error until I have to jump through hoops. Finally, to add insult to injury, I was told to call their offices in a week to make sure the correction had been made. Shouldnt Time Warner follow-up with me at some point since this is their error? Once again, a cable company who cares nothing about customers or customer service -- even in the case where the customer is dead and the family has acted responsibly, prudently and properly. Horrible company. Horrible service. Now you know why more and more people are unplugging from cable in favor of online streaming. Thanks for the headaches Time Warner. If you are a provider in any market where I may live, youll never get my business.

Josh Guy

I was moving into a new house that had existing Spectrum service in the past. I called on a Monday to get my service transferred from my previous location, and they said that a tech would have to come out and remove the cap on the service to activate it, and that it would be done on Friday. On Saturday I called to register my modem, and was told that there was no work order to activate my service, and that the previous customer service representative had changed my plan as well. I was frustrated, but was assured that it would be fixed on Monday. He also said I could call on Monday and see if the tech had come to the house or not yet, and gave a time of 7:30 AM to 6 PM. So...on Monday at 5:30 it still had not been activated, so I called yet again. This time the customer service rep acted annoyed that I was calling and said that since this was an outside job it could be as late as 11 PM for the tech to come out, but assured me it would be that day. So I waited until 11:15 PM, still no service. I called yet again, and this time they said that the tech was coming the next day. No thank you, I will get a different ISP with better service. I have been a loyal customer for multiple years and have always paid all of the bills on time. Called Wow! and they are setting it up tomorrow.

Leslie berger

8/14/2017. Shame on you Spectrum. Just had a ugly experience with the independent contractor Spectrum used to run new cable from the box to our prewired home. When this crew showed up unannounced a week or so ago they said they couldnt do the job, the cable burying machine wouldnt fit through the gate, etc. The Spectrum service man said we needed new cable and that the installer would move aside our decorative stone and reset the block wall. The installer who again showed up unannounced today, did not move the rock and left clumps of mud all over the rock path and sidewalk. I had to ask them to remove the excess soil and reset the blocks, so the block wall was even. Then when I told them what the Spectrum service man had told me, both the male installer and his woman helper lit into me saying how hard they had to work to get me serviced and how rude I was. I am looking at hours of cleanup or hiring a landscaper to do it for me.. My position is, if the installer cant do the job well, as the Spectrum serviceman promised, without yelling at Spectrum customers, he and his helper need to find another job. If the cable is ever compromised again, I will change my service to WOW.

John

I have been a TWC customer for a year now. I am still pleased that I switched from WOW. Yes, the $89 price does increase after a year, however, it is still $50 less than what I was paying with WOW, and TWC has a far better channel selection. Another key point with me is the reliability. The service, particularly the internet is MUCH more reliable with TWC. With WOW, you could count on it being down at least weekly, and I went through numerous service calls, modems, etc with them. In the year with TWC, I have had ZERO service calls, and only brief periods of downtime. I have been dealing with WOW again for my elderly mother on a simple service transfer and their customer service is simply horrible. In fairness, I havent had to deal with TWC customer service since my install, but there is no way they are any more incompetent than WOW. There was a time when WOW was Sigecom, and TWC was Insight, that Sigecom was the better choice. Those times are long gone. No one is perfect, but TWC is by far and away the better choice in the Evansville-Newburgh market.

Bob M

Transfered servive from one address to another. Large credit balance from previous address to be applied. Started getting automated calls on a past due amount at the new service location prior to even receiving a "net" bill for new service with the credit applied. Selected option to speak to "customer service" - rep was very rude and curt and told me I should register and monitor it online. I asked her what my total net bill was pro-rated to todays date and she refused to tell me. I wanted to immediately pay it and cancel service. Regardless, I told her then to cancel the service immediately, I would return equipment tomorrow, and to try sending me an actual final bill if she expected payment......she said....Ooooo....Kaaaaay, then no response, only dead silence. I hung up.