Ribbit Computers

Reviews 3

A

Anonymous User

Honestly, I do not know where to start. Ribbit Computers is hands down the best computer company I have had the pleasure of dealing with. It should be known, that I am a former employee of this company. Working at Ribbit, I was immediately impressed by the general knowledge of the employees. For the most part, what is done you could say is "by the book". However, as is the nature of the computer industry, there is always the chance for erroneous results and strange encounters. If I was personally unfamiliar with such a result, all I had to do was speak up and another tech would instantly be at my side to decipher the problem. My employment at Ribbit was not a very long term venture, but in that time, I saw several values in the company which blew my mind. The employees of the company, in my experience, always exhibited great moral standards about quality, commitment, and honesty. I will break down each of those values in further detail. Quality - No matter what the computer was in for, there was nearly always something "extra" done, which was not part of the "by the book" system. The products carried in the stores are superb in quality. You will find no shoddy merchandise behind a Ribbit counter. Nearly everything done at the store is backed by some form of a warranty, whether it be 30 days on your most recent upgrade, or 3 years on your new desktop system, they ask no extra price for the added peace of mind with your purchases. Commitment - It is the number one rule of the company, devotion customer satisfaction. Given the nature of the company, that can be quite a tricky goal to reach. Nobody wants to hear that the new system they brought in for a diagnostic needs $300 worth of repairs.. And they hate having to tell you that. When a problem is found, Ribbit checks twice. Then they even make a judgment call about whether or not the problem found is an immediate concern, or just something that a customer should be warned about. When you get the call from Ribbit that explains what your problem is, and what the approximate cost to get your computer back in service, that is typically the cheapest price your going to hear, and the best part is that means your computer is on the bench, and the second they hang up the phone with your decision, they immediately get back to work getting your baby back to working condition. Honesty - Ribbit takes lots notes. Anything done is written down so that every tech in the shop knows whats happening and why. These notes are transferred into their system when a service order is "completed". A customer can call at any time and check on their computer, and a tech will be standing by to run you through whats going on. The honesty of the company was my favorite part of the job. If you brought in a computer and wanted it to be fixed, a tech will take their time checking it in. They look at the computer and the specs of the computer, then they review the problem, maybe make a couple estimates in their head, and if an alternative solution presents itself, they mention the options. Lets say someone brings in a 6 year old PC for a diagnostic, and someone hears a clicking hard drive or a screeching cap in the power supply. Though not an expensive repair, the customer may be better off buying a new computer... They mention that! And if your not interested, theres no "sales push". Once a suggestion is declined, the work is continued as requested. For those who have given this company bad reviews. I dont doubt that there have been employees or incidences in the past that can make this company look bad at times. But you should not judge an entire company for an individuals mistake. If you ran into problems when dealing with a certain individual, simply ask for another tech or for a manager. They will be glad to hear your complaint and see if they can help alleviate your problem. That is all I have to say. If your still unsure, give them a call or take your problem to them, and see for yourself. Kind regards, Former Ribbit Employee

ME

Melissa James

I went to Ribbit Computers based on reviews and word of mouth. I was not disappointed. Their reputation precedes them . .. I have a mid-2012 MacBook Pro thats been acting slow and sluggish lately. Assuming it was old and I just had a lot of junk on it so I didnt give it much thought. On Saturday (05/14/2016), I was trying to work from home and the slowness of the computer was seriously annoying me. I went into Disk Utility and tried to figure out what was going on. I got an error that something was wrong with my hard drive. I called Ribbit Computers without even checking their hours of operation only to realize they were closed. About an hour later I got a text from the same number. "Ribbit Computers will be open from 10-6 today. Is there something I can help you with? -Lessie" After giving a description of my issue, Lessie asked if I could come in. To me I had already received amazing customer service and I hadnt even walked in the door yet. When I got there Lessie was working with another customer but she was being very time efficient so she assisted me at the same time. I went in knowing I needed a new hard drive and I was pleasantly surprised that the cost was more affordable than I was expecting. I was in and out in no time with a promise that my computer would be ready the following day. The next day (05/15/2016) when we spoke I asked if I could bring in my 2009 iMac because it was so slow I had stopped trying to use it. As I was pulling up Lessie came outside to assist me with my iMac. When I came in, she was in the process of trying to salvage the data on my dead drive. I was pleasantly surprised that he was attempting to recover my data but thankfully I had thought ahead and backed up all my pertinent files so I was able to tell him not waste time trying to recover the information. In diagnosing my iMac the preinstalled hard drive was smaller than the one that came preinstalled in my Pro and the iMac didnt have enough RAM to support the current OS I was running on it. Once again, the cost for upgrading was less expensive than I anticipated. She told me my computer would be ready for pick up on (05/16/2016). On Monday (05/15/2016) I got a call from Lessie that my iMac was ready to be picked up, a day early! She graciously carried the computer out to my car for me without even being asked to do so. Having had a previous experience with an inferior competitor, I can say that Ribbit Computers is hands down the best place to take your Apple products for repair. I dont know many people that would willingly come into work on their days off to help a customer in need. Now my computers are both running beautifully and for about a third of the amount it would have taken to replace one of them!

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Chuck Snetsinger

One evening while relaxing at home, I receive a phone call from Alex at Ribbit Computers (Downtown Location). At first I honestly wondered why would I be getting a call from this person. Alex then explained that he was reading through the reviews that Ribbit Computers had and noticed that I had submitted a review regarding the poor service I had received almost a year ago from the North Rock Road location. Wow!!! All I could do was chuckle and say that a lot of time had passed and I was surprised that my experience would even still matter. I had purchased a new iPod and the whole North Rock Road experience wasn’t even a big deal anymore. Alex said that it still mattered and asked me if I wouldn’t mind bringing in my 5th Generation iPod and give Ribbit Computers a second chance of repairing it. Luckily I hadn’t thrown it away and it was still in my desk at work. The very next day I took my iPod in to the downtown location. I was greeted immediately by the employees on the floor and asked what they could do for me. I mentioned that I was there to have my iPod repaired and that I had spoken with Alex. One of the employees told me that Alex was there boss and would let him know I was there. Alex came out and greeted me. I showed him the iPod that I had taken to the North Rock Road location initially. He told me that he would take a look at it and let me know what the problem was as soon as he found out. To be honest I wasn’t planning on hearing anything back for a least a day or two. But Alex texted me that very same evening to let me know that he had found the problem. I wasn’t able to call back or text back at the time but did so the following day. Alex told me that it was the mother board that had failed. He offered to pay for part and install it free of charge. Some people may think that that shouldn’t have been a big deal. But folks, how many companies would take the time to call you back after ‘x’ amount of time had passed and say we are sorry, how can we make things right, and then provide you with service FREE OF CHARGE? I personally don’t know of any. Thank you Alex & Ribbit Computers at the downtown location, for taking the time! Much Appreciated!

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