Extra Space Storage
| Address: | 2900 Crescent Springs Pike, Erlanger, KY 41018, USA |
| Phone: | +1 859-341-8005 |
| Site: | extraspace.com |
| Rating: | 4.8 |
| Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed |
Location
Photos 35
Reviews 56
TA
Tara
They change the prices as soon as you move your stuff in. They tried to change the rates I was told when I first was buying it. First month free and I even asked the guy, now there wont be any surprise fees tomorrow will there be? He told me no just 100 a month. Lies! The manager calls me the next day and tried to say its a half month free and there a charge of 30 for registration and 10 a month for insurance!!?? After haggling with him, he agreed to the terms I was told but 5 a month for insurance. Fine I said. Well after first month I get a piece of mail telling me the rates have changed. Now theyre charging me what the manager said 10 a month for insurance I dont want and 4 bucks extra a month . 14 more monthly as if 104 isnt enough for a 10×10. Its 118 now. I regret going with them,very shady business. I called the storage unit around the corner and they were 20 bucks cheaper and dont make you have insurance! Go there! Research before going here!
MA
Maggie Lorenz
I had the best experience with both the managers at Extra Space Storage. I was able to move in quickly, to a unit that was sufficient for my storage needs, everything was very clean and new, the staff were professional yet personable and very helpful. Moving is my least favorite activity so it was refreshing and nice to interact with people who were helpful and went out of their way to make this easy. I will definitely reuse this space for my storage needs.
BR
Brad Carr
I have 2 storage units at this location. Jamie and his team were very helpful with all of my concerns and questions. The property is clean, well lit with security cameras. The rent is very reasonable plus they gave me a great discount with the second unit. I came right before closing to get the 2nd locker. He stayed open to do the paperwork which only takes a short time and even helped me move some heavy furniture.
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S Tenhundfeld
I really had a great experience with the team here. Im not familiar with storage units or renting space but Ill have to soon because Im moving across the country. Extra Space was the only company that actually took time to give me perspective on what I should be considering for renting space which makes me feel a lot more confident about getting everything lined up for my move.
ME
Meg Cowherd
My husband and I rented a climate controlled unit here for $111 a month to store some valuables. When we removed our items from the unit, we discovered that they were covered in animal urine and feces. Some were ruined. The items should have been protected, but they werent. And the manager is refusing to call us back about the problem. I wouldnt recommend them.
DA
Danielle Rodriguez
Great service! Jamie was very professional and friendly! I received a call back within moments of putting in my internet inquiry. He was very accommodating in getting me in a storage unit that would fit my belongings the day I needed it!
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Katie J
I stored my stuff there for a few months at the beginning of this year. The staff were really nice and helpful!! The prices were great for what I needed!! If I have to store my stuff again they will be the first place I go to!!
AB
Abi Keith
I worked with Jamie Hausler in quite a desperate situation. He was willing to stay over-hours to help me make a last minute purchase. Mr. Hausler did an amazing job and I am grateful for his excellent service!
DA
Dalton Robinson
Jamie helped me with my storage unit today. He was very knowledgeable and very helpful. Had me in and out quickly without any issues. I highly recommend them for anyone looking for storage in the area.
KI
Kim Gentry
Everyone is so nice. Facility is super clean. They have cameras , its fenced in and extremely well lit up. I highly recommend this awesome storage facility. Thank you Jamie for all you done for me !!
EL
Elena Hansen
Very disappointed! I had things in a "climate controlled" unit and all of my furniture came out with mold on the bottoms... Cant believe I paid THAT MUCH for mold and mildew!
CH
chelsea a
The woman working today was so very helpful and kind. We were having a stressful day of moving and she certainly helped ease some of that away! Five stars!
PE
Pete mckee
I have had a great experience with extra space. The office was very proffesional and the manager was extremely helpful. I would recommend it to friends.
BR
Bryan Ratliff
Customer service was quick and easy! Inquired about a storage unit and was able to get it that same day! Will definitely recommend to friends and family!
MI
Michael Woody
Came to this location late and Jamie was still very helpful, an enjoyment to ask questions to and made the choice easy for where to store my stuff.
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neal grossman
The Employees were very helpful and attend to my needs. It was much better than anyone else in the area. I will be there for a long time
AL
Alec Luensman
Staff was very helpful. Well maintained, clean, and reasonably priced. The manager Jamie was excellent. Overall a great experience.
DE
Derick Barkley
Jamie was great, he explained to me everything and helped me with my paperwork. I was ready to go in a few minutes.
HE
Heather Young
They made it very easy and painless to switch my husbands storage unit over to my name after he passed away.
JE
Jennifer Sanders
I had to come in to get another storage space last minute. Staff was was very helpful in getting me set up!
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Scott Baron
I had a great experience with extra space storage very easy and quick. Manager was very helpful!
AB
Abigail Painter
Extra space has incredible customer service and they were able to answer all of my questions.
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Lindsey Jeffers
They got us our storage unit right when we needed it and it was well priced. Good security.
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Barny Joseph
Fantastic location great people running the property very clean an well kept property
AN
Andrew Thomas
Jamie was very and helped me get the best unit for my money. Nice experience!
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Terrans Purcell
The manager Jamie is really helpful whenever I come buy and need assistance.
AM
Amanda Berringer
Very friendly, informative staff and quick and simple process. Good value!
BR
Bryan Jackson
Quick, friendly service. Had the unit I needed the same day I called.
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Joshua Masten
Jamie was great did a wonderful job taking care of my storage needs.
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donald bailey
Very good service with a friendly staff and very clean facility...
RJ
RJB B
The experience was great. Very professional,thorough and helpful
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Nathan Stepp
Very friendly. Customer orientated. Quick and easy. I recommend.
OD
ODSTpro
Great service, Jamie was amazing. 10/10 would store again
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Shereta smith
I love the staff, very friendly and reasonable prices.
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Trisha Berger
Fantastic customer service!!! Thank you so much!!
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Harry Clark
Great service an always helpful for special needs.
JA
James Augur
Great service easy going and very professional.
JE
Jessica Gemmer
Very friendly staff, they were most helpful.
RI
Richard Reed
Great peopl to work with....well maintained
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tony hinojosa
Clean, good security, easy to work with.
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Scott Nicholas
Great staff and very easy to work with.
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Tyler Sexton
It was easy and good customer service
KE
Kelly Rodriguez
Convenience and great helpful staff!
JA
Janet Gamble
Very pleased with service I received
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stacy azalmad
Very nice people very helpful too
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diana welte
Excellent service. Clean. Helpful.
DO
Doug B
Affordable Place and nice staff!
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April Garrett
Helpful, knowledgeable staff!
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Jacob Smith
Good service nice clean units
CH
Chelsea Morgan
The manager is informative
BR
Brian Moss
Great place. Thanks Rhea!!
RI
Ripley Moore
Very friendly and helpful
CH
Charles Mcadams
Awesome guy love it
JE
Jesse White
Very friendly
AN
andrew kordenbrock
It was great.
KI
Kimberly Morgan
Good service
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