U-Haul Moving & Storage at Belair Rd
| Address: | 4650 Belair Rd, Baltimore, MD 21206, USA |
| Phone: | +1 410-325-1550 |
| Site: | uhaul.com |
| Rating: | 3.8 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 25
Reviews 36
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Drew Drew
The employees that work there are amazing and wonderful. The manager Teara is always helpful and always smiling. Have been there many of times and I always feel great leaving there. Ms Teara has been with this company for so long and she always have a positive attitude. Every time I go in there I always ask her why isnt she working in corporate. I have met few more people in her staff that was amazing in helping me and friends that come there. ( Ms Kim is always smiling even when I see others customer being rude). The two outside gentleman I believe there names is Nicholas and I think the other guys is name Kenney they are very helpful when I dont know what I am doing when I get my rental. And I want to thank the uhaul company for making is safe for me and my family when we come in. Thank you for having the off duty POLICE in your store. Funny thing , a good friend of minds was saying to me that when he and his family moved from upstate New York and drop of a truck at the bel air Rd location, he said he felt a little scared when he pulled on to the lot. He thought he was in the wrong area, but when he seen the police officer he felt really good and safe.....
KA
Katrina Brooks
My sister and I rented a U-Haul truck recently from this location. The store location had great customer service and support. My problems came about when I did not receive my hold reimbursement. It has been two weeks and I still have not received it. Though not the fault of the store location, U-Hauls Corporate Customer service has dropped the ball. One young lady was extremely rude, loud and unprofessional. I have never recommended that someone be fired because everyone needs work, especially in our economy in Baltimore, but she needs to go. She was obviously not cut out for customer service or working with the public in general. Its unfortunate that people like her make a company look bad. I appreciate the service of the store location manager and the corporate service rep Ms.Tony.
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Benjamin Anderson
I have to say that the female manager (Teara, sp?) , and the two service guys (kenny) gave us the HIGHEST level of customer service Ive ever had from a rental company!! They could have easily ruined our day, on my own account for being ill-prepared to return our rental truck and rent a storage locker on the same day....but they came through incredibly!!!! I will be returning this location for any futire moving needs, and currently continue to have my storage needs taken care of by them! Completely blown away by how well we were taken care of!
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Grace Lee
They over charged me for a rental when I busted my behind to bring the truck back. THEN tacked on a damage fee in spite of me having their most expensive damage protection feature AND even though I did NOT cause ANY damage. AND to add to the frustration when I called to resolve the issue each time my account was NOT found until I walked into another branch. A solution was proposed BUT not upheld. Resulting in me being hung up on after waiting for over 20 minutes.
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Tamara vonEiff
HORRIBLE! Charged for a 2nd day, when we returned the keys in the drop box, per their instructions!! Also, was told the truck had a full tank of gas when we picked up the truck in the AM. The gauge showed 1/4 tank, so we returned w/ a 1/4 tank. Charged us for Fuel Fee and additional fee for gas!!! I will be continue to follow up on a refund everyday until this is resolved. DO NOT GO TO THIS LOCATION!
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edward thompson
No sure why there is a armed police officer here. Kind of intimidating; for a second, I thought that something had happened. But apparently the officer was there just keeping an eye on the customers. But anyway, the people that work there was very nice and courteous.
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Lynnard Deans
Pretty efficient process going out, not so much turning in. Seemed a little disorganized when everyone showed up at pretty much the same time to return vehicles. Overall they were pretty good though.
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Jennifer Januszkiewicz
Gave incomplete and incorrect information over the phone so we wasted time going there. The staff person who "helped" us was also exceptionally rude. I am surprised Uhaul hired her and retains her.
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Joseph Ferguson
We got what we needed quickly. Price was slightly higher then advertised after different fees and charges for this and that. But it was still reasonably priced and the service we received was great
JO
John Darling
Fast, convenient, slightly expensive however... but all in all easy to navigate not to many tight corners whatcha seem to plague these type of establishments.
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Jae Redd
Teara is really nice and helpful. Ive used this particular office twice and was more than satisfied with her customer service each time
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Anonymous User
Great customer service, very personable. Wish they had more than those too working during a rush, but they are well worth the. wait.
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Phyllis
The associates were friendly and very helpful with answering all my questions. Im always using this store when I need to relocate.
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Melanie Stewart
I dont like that I cant call the store. I HAVE to talk to a person in a different state that ALWAYS gives me wrong information
JO
joe groff
Charged me for a second day even though I returned the truck the same day.. Poor customer service by employees in office
A.
A.F. James MacArthur
Convenient location. Didnt seem to be a lot of parking. Might have possibly also been short staffed during my visit.
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Ativa Young
Friendly staff and was very helpful. Needed the can an extra day and it was not a problem.
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B J B
The Best customer service ever.... I love this location it is the only one I use
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Pinky Horton
Great workers very friendly and professional also the store is neat and clean.
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Peggy Soriano
People who work there dont acknowledge a customer. Never again!
JO
Josh Zervitz
Returning the van I rented, the lady, Kim, was extremely rude.
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Najah Bayyan
The guys were great here! Wonderful customer service.
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Follow Jesus
Like I said they are open to the public for business
MI
Michael Tweldebrhan
The lady who works here knows how to treat customers
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Cynthia Norman
The best U-Haul place in all of Baltimore!!
AY
Ayris Barnes
Friendly staff, great service, very helpful
CO
Colin Boxall
Was there for me when I needed them most.
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Benjamin Koster
Nice people and kept neat and clean.
MA
Marie Franklin
No respect...no customer service...
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Sherida Studwood
Busy location and limited parking.
JO
Joe Scott
They were. Very. Helpful
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tiffany Brogden
Always used them
DO
Donya Brown
Homgirl house
RI
RICKY HATWOOD
Nice manager
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Tarsha Osunnuga
Very polite
JE
Jevaughn Taylor
Ghetto
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