Rainbow Clean & Press

9946 York Rd, Cockeysville, MD 21030, USA

Address:	9946 York Rd, Cockeysville, MD 21030, USA
Phone:	+1 410-667-0900
Rating:	2

Location

Photos 3

Reviews 5

Kayla Hill

Sue is a TERRIBLE person. I am a soon to be bride and my wedding dress needs to be altered. I called a few bridal stores to see if they could accommodate me and they were all busy but Gamberdellas in Towson recommended Sue by name so I decided to go to her. She put the pins in the hem and the sides that needed to come in and she asked me if I wanted to know a price before we proceed. I was assuming it would be at very most $400 because I know multiple brides that have had alterations dont in the Baltimore area all around $250. Sue looked at my dress for a few minutes and she said it would run $900 or more!! For a hem, sides taken in and a bustle! I immediately started crying (wedding is 1 month away and I have a million things to stress about) I told her the dress only cost me $850! She said I would have to go somewhere else. I walked out of the store in tears and made a few calls and my hubby to be told me he would pay for it if thats what it costs. So I got myself together and went back in and told her that if she thinks that is a fair price I would like to have her do my dress. She didnt even look at me and she just said "no". I was in shock and started crying again and I said, "what do you mean no?" I continued to literally beg her to do my dress because for some reason, I thought she was my only option with the wedding only 1 month away, and she continued to turn me down. What kind of a terrible person can look at someone crying and begging them to do a service and just say no to them. Sue had no emotion and she is a terrible person. I will tell everyone I know to NEVER get anything cleaned or altered here. Also, on a side note, I found another bridal store to do my dress for $275 for everything including sewing the belt on (which Sue said would be extra on top of the 900). Ridiculously overpriced and TERRIBLE service.

Dawn Burch

I rarely write reviews, good or bad but thought this establishment warranted a BUYER BEWARE! I referred my sister- in-law to Sue for alterations as she had been recommended to me by an upscale boutique in Baltimore. My sister-in-law took her evening gown in for alterations and was quoted a "not to exceed" price of $200. When she arrived for her fitting, the tailoring was so poor, they apologized and told her they would fix it and to come back the following week. When she arrived the next week, they pulled the dress out and realized no one had worked on it and told her to come back the next day. My sister in law took it all in stride until she showed up to pick up her dress and was charged $450!!!!! She explained that was incorrect and was able to produce the ITEMIZED estimate Rainbow originally provided with "less than $200" clearly written on the pick up ticket. When she produced the ticket, the clerk accused her of writing that on there herself!!!! Rainbow has some very shady business practices - I would use extreme caution if you go there.

Leslie Swift

DO NOT USE!! Customer service is at an ALL TIME LOW! I have a family member who is a "bride to be" and as a woman, we all know how stressful these times can be.. She was quoted one price (Less than $200), which the employee wrote down, and when she came to pick the dress up, she was charged a HUGE markup for just 2 simple alterations. ($450.00) To top it off, she was accused of writing in the quote on the paper. Good thing there are MANY other quality alteration services in the Baltimore County area. I wish we would have read the reviews before sending her there.. :(

David B Waite

Cleaned in house, not shipped out with the masses. Youll pay a little more but my clothes are worth it. I love em!

Helena Ilardo

Biggest rip-off in town! Go somewhere else and save your money!