Mr Rooter Plumbing
| Address: | 7138 English Muffin Way, Frederick, MD 21704, USA |
| Phone: | +1 240-435-2304 |
| Site: | mrrooter.com |
| Rating: | 4.6 |
| Working: | 11:30PM–11:30AM 11:30PM–11:30AM 11:30PM–11:30AM 11:30PM–11:30AM 11:30PM–11:30AM 11:30PM–11:30AM 11:30PM–11:30AM |
Location
Photos 1
Reviews 8
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Shane Forsythe
Very unprofessional and not nearly what is advertised. Called at 7pm on friday due to 2 backed up toilets on main floor, and leak in pipes in basement. Daryl tells me the first available appt is 8am tommorrow (on Saturday). Not very happy to leave with leaking pipes for 12+ hrs, but agreed as could not get anyone else at that point. The next morning 7:45am, Ralph calls and tells me he is on his way and will be there in 20-30 mins. He adds, "Oh, Daryl said he forgot to tell you , but there is a $125 service fee for coming out on the weekends (on top of any fee to fix what is wrong)." I told him I was not very happy at all to be given that information 15 mins before the appt window, but as had already been 12 hrs and wife was not very happy the toilet was off, so I told him to come out and I would call MrRooter to voice a complaint and try to work out with them. I called MrRooter and left a complaint. Daryl calls me back. At no point did he apologize, just went on offensive. He admitted and said, "Look I know I didnt tell you about the $125 last night, but I was extremely busy and there was a storm and I had bad cell coverage, I had Ralph call you first thing this morning to tell you" I asked him about MrRooter claim of 24/7 service and why 8am was the first available slot, had they really been working at 10pm,11pm, 3am,etc in the morning? He replied somewhat angrily, "look I have one technician and hed been working 10 hrs and he was done for the night at 9pm. Im not asking my guys to not go home to their family after theyve been working hard!" I asked, If he has one guy, how is he a 24/7 service? He replied that I was getting serviced withing 12hrs of the initial call ... that is 24 hr service. That is NOT the definition of 24 hr service. He got more angry and accused me of berating his technicians (I did NO such thing, I voiced that I was unhappy, but clearly told him I realized was out of his control and would try to resolve with MrRooter ... which is apparently Daryl). At that point I was angry and did use profanity, to give him an accurate picture of what "berating" is , but I feel his antagonistic attitude towards me 100% called for it. At that point he replied, "well I think we are done!" , I agreed and told him not to have technician come out. I called Jiffy Plumbing at 8:10am , and they said would have someone out before noon. No weekend/extra charge. They also said they would evaluate and determine problem and give estimate , all free of charge (even on weekend).
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Joseph Garcia
All we needed was a new tub-stopper installed. I had to take off work because they wouldnt negotiate a different time to come over. When they did come over, they were here for 10 minutes, didnt even touch a thing, and said they needed to order parts and come out next week. We set a time for the early morning (between 8 and 9 AM) and I had to take off another day of work. They they never showed up. The office called me at 2:30PM saying they couldnt make it and would come in the morning the next day. We set up another appointment for 8 - 9 AM and by 9:30 they still hadnt shown up. I called them and they said they would be here in 20 minutes. Surprisingly, they actually showed up. Third times a charm I guess. But seriously, these people left my bathroom a mess and made me miss 2 days of work (almost 3 of they took any longer to get here). I dont recommend them at all. In fact, I would avoid them at all costs. I wouldve picked a different company the first time they didnt show up if my landlord wouldve let me.
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Patrick Goins
Called Mr. Rooter-Frederick after I had pipes burst after freezing. It was during a time when we had single digit temps in the area for over 3 days so they were extremely busy. I called several other companies but they would not even listen to my problem (One company even hung up on me mid-sentence). I called and explained my situation to Gary at about 4:30PM and the plumbers arrived around 7PM. They got me to a point where I could use water in other areas of the house overnight and they returned promptly the next morning to complete the repair. The plumbers were very professional and did great work. I called them again a day later to fix another problem and once again they were timely and priced fairly. Mr. Rooter-Frederick will definitely be my go-to company for any plumbing needs.
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Anonymous User
We had a leaky faucet in our store that needed to get fixed. After calling several other plumbers who seemed more interested in charging us over $100 just to come "look" at the problem, we called Mr. Rooter. They answered the phone right away and rushed over to fix our problem. They were by far the cleanest and most professional plumbers we have ever worked with. They went above and beyond what was needed to make sure our business was uninterrupted. As a small business, we know how important our customers are as so does Mr. Rooter of Frederick! We have had them back to install a water softener for our pets, new sinks and replace a garbage disposal since. We highly recommend and will always trust/use Mr. Rooter of Frederick. Todays Pet Store FSK Mall
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Steven McDonald
I did not have an emergency, but was provided a next morning (0800 - 1200) promise of arrival. Daryl called prior to arriving (0845) to inform me he was 15 minutes away, and arrived on time (a big plus for me) at 0900. My problem was addressed quickly and repaired professionally. The service was neither cheap, nor overly expensive. I expect a professional plumber to be paid for their service. I was comfortable with the explanation and the work done. I expect no issue with the repair, but was assured of quick service were something to go wrong. No negatives to mention.
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Anonymous User
The workers arrived on time and before entering my home put booties on their feet. After being shown where the offending water heater was, they went right to work. They were professional and wise to the trade of plumbing. My water heater was replaced, they cleaned up and departed. (note: the first plumber that came not from your company just came into my house went to the water heater said the he would order parts and departed never to heard from again) Mr Rooter of Frederick will be my plumber forever and they will be recommended to my friends and neighbors.
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Steve McGillivray
Just had them clean out our clogged kitchen drain this morning. They had to run their snake over 20 in. I called around 7:30 am, and they were able to come by 10. They were prompt, arriving within a few minutes of their projected time, courteous, professional, quick, and thorough. They cleaned up after they finished and gave me advice on future maintenance. Reasonable rate as well. Diary was training another young man. Both were great.
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Anonymous User
Daryl arrived in about 10mins, I was completly panicked, he was calm, proffessional and went right to work. As it turned out It wasnt a plummbing problem but a flooding problem, it made no difference to him, he helped me clean up, called the flood department for me, give them my insurance information and stayed until everything was under control. Thats what I call service! Thank you Daryl.