Rapidan Plumbing Inc.

5110 Park Dr, Fredericksburg, VA 22408, USA

Address:	5110 Park Dr, Fredericksburg, VA 22408, USA
Phone:	+1 540-898-7867
Site:	rapidanplumbing.com
Rating:	3.5
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 9

Reviews 6

Nancy Parr

In March of 2011 we contracted with Rapidan Plumbing to replace the existing copper drain lines in the crawl spaced of our home. The home, a was built in 1963 and originally. had one full bath, utility room and kitchen. There was a half bath added in the 80s. According to the receipt for work done, they replaced existing copper from drains and installed PVC to the tune of $2,707.37. In March of 2015, I discovered that there was a leak in the copper drain line up in the wall under the kitchen sink. This leak had apparently been there for quite some time, and in fact may even have been there when the "copper in the crawl space was replaced 4 years earlier". Again I called Rapidan Plumbing and expressed my concern that this should have been detected and repaired along with the replacement of the copper in the crawl space They informed me that we had the option in 2011 to replace the copper in the wall, however, there is no option on invoice that addresses the replacement of the copper in the wall, or that we declined such option. At this point, they capped off the copper in the wall and did a shoddy of job of running a new drain line straight through the floor of the cabinet and the subfloor and informed me that the sub floor and joist were soaked and kindly submitted a new invoice in the amount of $1,045.63. Fast forward to January 2016, after installing a dehumidifier in the crawl space and drying out the subfloor, I find that I have a weak spot in the floor of the kitchen and am now faced with replacing a large section of subfloor and new floor covering. To add insult to injury, in the process of getting estimates on the replacement of the floor, I find that a 30 foot span of PVC that was installed by Rapidan Plumbing in 2011 was not supported properly and has a swag in the middle that is holding water and debris and that the weight has resulted in a crack in the joint going into the drain. Another potential leak in the making, and resulting in another repair bill. But not with Rapidan Plumbing this time, as I would not recommend them at any cost. I hope this will make future customers think twice about hiring a company that 1. does shoddy work and 2. Does not fully explain the problem and the repairs needed to the customer. A small leak in the wall under the sink that could have been repaired relatively easy in 2011 resulted in over $1,500 additional plumbing repairs in 2015 and will cost approximately another $3,000 in repairs to the floor and installation of new floor covering.

Eric Martinez

Clearly, my issue is the same as everyone else who reviewed. My pregnant wife was home alone while I was away for work, and the septic pump stopped working. The technician arrived and asked to look at the system. Two hours later he presented my wife with a bill for 337 dollars, with no parts required. He claims that there was a connection that came loose and he soldered it...(I removed the control panel board and inspected it, I saw no freshly soldered pins.) He completed the work without asking and/ or informing her about the price, and when I called and asked how the bill was calculated, he said his fee for troubleshooting was 337 dollars. I asked if it was broken down hourly, and he said,"No, my fee for troubleshooting is 337 dollars." He also informed me that had any parts been required, they would have been ADDED TO THE TOTAL COST OF THE REPAIR! What is to stop them from performing work or creating fake work without asking you and charging any amount they want?! They clearly saw my pregnant wife was upset the septic was out and she was home alone and took advantage of her. I am filing an official complaint with the BBB of central Virginia for their billing practices and their inability to properly solve the issue, and I would recommend anyone else who has has a similar situation take place do the same. If the man bills 168 dollars per hour for service, that equals 348,000 a year and we all need to get into the septic business.

Susan Keddie

At 545 Wednesday morning my daughter yelled down that the shower would not turn off; hot water was spewing from the faucet. Much running and partial dis-assembly later, it was confirmed that the fix was beyond our knowledge and the house water was turned off. Just before 7 I requested a service request from Rapidan. At 7:30 I had a call back, offering to have someone there at 8. I was at Lowes, buying a new faucet (the wrong kind… but that is another review) and wasnt sure I could be home by 8, so we made it 8:30. Shawn arrived a little early (yay!), explained the problem with the purchase I had made (swapping brands is not trivial), verified that he had parts to give me a couple of different options. I chose one. He worked hard to get that last bit of broken rubber out, installed the new part, and by 9 he was on his way, having fixed the problem and cleaned up perfectly. As early morning disasters go, this was so easy and pleasant! Rapidan is my new hero.

Bob Gerenser

Woke up on New Years Eve with no hot water and a leaking 15 year old water heater. I called the original installer who told me they couldnt geet to us until after the holidays. I called Rapidan and Troy was at my house 30 minutes later. Not your typical installation, our water heater also feeds a radiant floor heating system in our basement. Locating a suitable replacement with enough capacity and BTUs took awhile, but the Rapidan team found what we needed. Troy had to make some modifications to the existing plumbing to accommodate the new water heater and upgraded our expansion tank. His work was professional and thorough. Thanks to Troy and Rapidan Plumbing we were able to begin celebrating the New Year with hot showers. Highly recommended!

jamie johnson

Id like to revise that to zero stars. Had an emergency situation where the expansion tank on the water heater broke off. These guys were first available so I went ahead and used them. 45 minutes of labor, a small expansion tank and some gluing of PVC piping = $945.00. I was a bit blown away by the price, but I went ahead and paid. After the fact, out of curiosity, I called 3 other companies for a quote. I got $300.00 at the most. So, I called Rapidan to question their price. Apparently, its b/c they have "flat" pricing. To glue 2 pieces of pipe together costs almost $500.00. I called and called to see if they would adjust the fee considering the other quotes. You guessed it. No response. Learned my lesson. Will never use them again.

Sean Liverman

AVOID. RUN AWAY. I had a leaking pipe, the service tech comes out, next thing I know as a result of his inspection, I have a broken pipe shooting water all over the basement. So he gives me a quote to fix it that is crazy high, and charges me $50 for the "analysis". In their defense - out of the kindness of his heart he offers to put a stopper in the pipe so I wont be without water. Now my home warranty wont cover the problem because another tech broke it, it wasnt normal wear. So I call the company. Out of the goodness of his heart the manager "Tommy" calls to tell me they arent willing to do anything about it but honor the original quote. Perfect. I had to put in at least one star to post this.