HMS Plumbing

Address:	10319 Piper Ln, Bristow, VA 20136, USA
Phone:	+1 703-583-8205
Site:	hmsplumbing.com
Rating:	2.5
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Closed

Location

Photos 38

Reviews 4

TRS Remembering Site

Someone came out twice to identify the source of the leak. He thought it was a problem with caulking but I had to hire someone else to tighten the tub drain opening -- compression joints on the drain line showed obvious water leakage, and he was able to trace water stains to the drain opening. I asked HMS to reimburse the $175 service charge since they never identified the source of or fixed the leak. I was first guilted into reconsidering asking for this reimbursement because the plumber would be docked $175 from his paycheck. Then I was told flat out I was lying to them because they didnt receive the invoice I sent twice by email. Diana was horrifically rude and clearly unwilling to accept that the plumber made a mistake.

Margarita Ocejo

Terrible customer service. I order my water heater one week in advance and the day it was supposed to be installed I received a call saying the price they gave me before was incorrect ($1,150 instead of $1,250) They had one week to check my order and 1 hour before installation I received a called saying they will not installed it unless I pay the difference. It was not my fault they had a price mixed up and did not check my order in advance. I would have paid the difference a week ago, not the same day. HMS only care about making a profit, not customer satisfaction. I called BOOZE Plumbing in Vienna and they have better prices and better customer service.

Justice Paxson

I could not have asked for better service. HMS was able to troubleshoot the problem and get it fixed the next day. They were also best on price against local competetiors. They care about cusotmer service and make sure the job gets done right the first time. Thanks,

Carolyn Langager

All we needed was the flapper replaced. We were charged $248 because we are a business and they have a 2 hour minimum (which I wasnt told about). He was here 15 minutes tops. Ridiculous.