Atlantic Broadband
| Address: | 330 Drummer Dr, Grasonville, MD 21638, USA |
| Phone: | +1 800-559-1746 |
| Site: | atlanticbb.com |
| Rating: | 1.7 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 9AM–5PM 8AM–5PM 9AM–1PM Closed |
Location
Photos 2
Reviews 7
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Tim Luecking
If I could give zero stars I would. It must be nice having an monopoly on high speed internet service. I moved recently used Directv for my television and Atlantic Broadband for my internet because their TV service is like something from 1992. Directv showed up promptly within the window I was given for install and did a fantastic job, Atlantic Broadband did not. The tech showed up 2 hours outside of the time window I was given, 6:30 pm. He went about the install setting everything up as asked. When he was done everything was working great.. until I go to use my bedroom television. The box is saying it cant connect to the dish which I immediately think is a Directv issue but being late at night I decided to just check it out in the morning. After resetting boxes, checking connections I decide Ill check the connection outside in the box. The Atlantic Broadband tech had disconnected one of the connections to my Directv signal to run the internet. It just so happens that this cable splices off to all of the upstairs connections therefore undoing all of the work Directv had done. Instead of running one new line through a garage he created headaches for days for me. Now Atlantic Broadband is saying that Directv will have to come out and fix it because Directv used "their lines" for the install and its their problem not Atlantic Broadbands. Put me at the top of the waiting list for any new broadband internet company that services Queen Annes county.
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Nick
I’ve had AtlanticBB now for almost 3 months and it is the worst cable/internet provider I have ever been with... First let me start off with how bad the phone customer support team is, I’ve had to wait on hold for multiple times, no joke, over 45 minutes JUST to get the first person to tell me they need to transfer me and it seems to happen every time I call.. Now with the internet service, I pay for the blast speed 120 mps and it usually test over 110 but all throughout the day it’ll randomly drop and speeds will also drop down to the teens and it’ll be this way for maybe 10 minutes and then be fine for awhile..The TV is decent but it’s TV not the AtlanticBB.. I’m on the Eastern Shore in MD and it’s sad that AtlanticBB knows they have a monopoly for the most part and don’t care to help the customer in ANY way other then sending a reset or having someone come out to say yes it’s meased up to have it fixed for a day and go back to same old spottyness. If you can, I’d HIGHLY SUGGEST to do Xfinity if you can. I’m most likely gonna change to DIRECTV. Good luck if you don’t have an option and are stuck with this type of service :/
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Delores Bowles
I just got off the phone with what you call customer service I have been your customer since 10-2011. My husband died and first you wanted me to come to Grasonville to return this equipment that I have had all this time, and then you said if I mailed it I had to pay postage, and then you wanted me to sit here all day and wait for the technician when I am moving and dont have all day, I am moving out of state. I agreed to put this old equipment in a box and wrap it in two plastic trash can bags with your company name on it and you have the nerve to tell me if it gets damaged you would charge me full price for it. It is 4 years old and I would love to see whos house you would put it in. You are the worst company, how about a little compassion for your customer that you always got paid from but arent willing to do anything to help. Direct TV and the Delmarva Power Company were nice and you all could take a page out of their book You have no care for your customers. Shame on Atlantic Broadband for being so heartless.
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Jeremy Johnson
Sadly the only cable company in my area... After complaining for months and months and being charged twice at $40 each time they came out, I was told there is nothing wrong with my internet service... unable to use any multimedia based devices in my house is "nothing wrong" I even rewired the house at my cost still and they still would not fix any issues with their network. Thankfully I have friends that work at another semi local ISP, speaking the them about my issue informed me that Atlantic Broadband standard issue modem (Motorola 5120) is the issue and is not even used by the Major ISP Companies anymore. As soon as I replaced their modem I finally have a service that “works”... thou it is still very slow compared to other ISP in the area. There must be something done with this company... the issues are not just with in this area they have problems NATION WIDE, Google it!!! As soon as another ISP is in my area I will be canceling as fast I get get though the normal 20 min wait time...
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Porter Harrington
After coming back to visit my parents I had realized that we have been running the same internet package for the last 8 years. At the time when my parents signed up for their service 11 MPS wasnt too bad and the best we had around. Though on my recent visit Im realizing how little 11 MPS holds up to todays standards. Now what my parents were paying at the time of initiating their service seemed about on par with the times. How ever over the years Atlantic BB phased out the current package that they are currently selling us in replacement for much higher speeds at significantly lower prices. Did ABB bring this to my parent attention? No. They continue to over charge us for an inferior product. I hope for this to be settled with a chat with customer service on Monday but I do not have my hopes up as old committed customers rarely see the same benefits as those who are new to the company.
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Stacy White
HORRIBLE! Omg. Moved into our new home called to get the internet connected. First we were told that we couldnt get internet service because the previous home owners had a past due bill (whaaaat?). I was even asked if I could get in touch with the sellers to get them to pay their bill. I informed them that I dont know those people or where they are and THATS NOT MY JOB! Im not a bill collector. Then we were told that someone was looking at the wrong account and gave us incorrect information so we COULD get internet service. Great! They come our the next day and hook up the service. Everything is working fine. Weve had the service for about a week now and Im sitting here at the window and see an Atlantic Broadband truck pull off. HE JUST TURNED OUR SERVICE OFF? Im just dumbfounded at this point. Now we have to call about yet another mix-up and wait again to have service restored.
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Brian Brookman
Three different times I was completely unable to reach any customer service with questions or to report an outage. One time I waited over an hour on hold, reached out via online chat and received no response from either. Finally after several hours I received an email with a gentleman willing and able to help. He was the only one, but did a good job with me when he connected. I have spoken to one of the supervisors after the fact to lodge a complaint and filed one with the FCC as well. They were respectful and apologized, but only provided a $20 credit. The non-existence of customer service and hit or miss outages and communication are really poor with this ISP. If you for some reason have a choice I would personally try something else based on my own experience.
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