U-Haul Moving & Trailer Hitch Center of Hagerstown

18315 Shawley Dr, Hagerstown, MD 21740, USA

Address:	18315 Shawley Dr, Hagerstown, MD 21740, USA
Phone:	+1 301-790-1800
Site:	uhaul.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 16

Karen Huntzberry

I paid in full the balance due at the time of picking up the trailer to haul, but when my father drove the trailer back to this Hagerstown location to return it after my move to NJ, one of the employees there came out to meet him and told him that he owed money. The employee kept asking for the money in cash and my dad had to calmly argue for a couple minutes with this guy, finally being able to return the trailer and be on his way - after he told me this, we both think the guy was trying to scam us. Not okay. The other people I worked with via phone and in person at U-Haul were fine to work with, however. I would still consider using this U-Haul location if the situation/location presented need for it because obviously that situation couldnt turn into an actual issue (I have a receipt showing paid-in-full). Its just a shame that one persons actions unfortunately misrepresent and weigh in on the overall experience. Take it with a grain of salt.

Dan Dwinnells

Rented a unit from this establishment. Was going one way to Atlanta. The truck looked like it had been through a war zone. Dashboard would light up like a Christmas tree at any slight bump in the road. Brakes were poor. Truck was waay out of alignment. Started to rain, realized the wiper blades were shot. Then rain started leaking in the cab from the roof soaking my cell phone. Will rent from Penske in the future.

Stephen Smith

Waited for about 30 minutes to purchase a box while an employee took care of one customer renting something. I work behind a counter and I completely understand how this works. But employee could have easily stepped aside and rang me up in the down time of dealing with the previous customer. Would have took literally 60 seconds and both me and the previous customer would have left satisfied.

Joe Lint

Had a reservation-truck wasnt available on the day I reserved it. "Sorry man". Also had to get propane here, ended up going to AC&T because the guy didnt know how to purge a tank. He also told me it didnt need it even though the tank was clearly marked that it needed purged before use.

Jeffrey Swope Sr

Ive rented several vans from this location and the employees have always been very helpful and nice to me. Ive never had a bad experience with the employees or the vans or how fast and fair the service Ill always go back when I need to rent again

Lady Rozelyn

The staff was super friendly and when we returned the truck the manager of the location was even working! Everything was fast and efficient upon return :)

Bethany Burnham

Nice on the phone but employees are cluless and could careless. If there are errors they will correct it if you complain to management even by email.

A G

Clean Trailer, and we were hauling our luggage across America, so big help. The trailers were good in size, and very helpful staff.

lashagia mosley

Gave us a raggedy van to drive over a 100 miles with. The van wouldnt even go over 40,we had to take it back.

Randomadventurer 13

Bob was super friendly and very knowledgeable. Had what we needed and a whole lot more in stock.

Michael Hunt

The staff were helpful, even though a busy Saturday afternoon.

JV Ayers

Kurt is very professional and answered all my questions.