The UPS Store

430 Franklin Village Drive, Franklin, MA 02038, USA

Address:	430 Franklin Village Drive, Franklin, MA 02038, USA
Phone:	+1 508-520-3766
Site:	theupsstorelocal.com
Rating:	4.3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 9AM–5PM

Location

Photos 16

Reviews 12

Steve Habl

My experiences at this store have been overwhelmingly positive until today and I had also posted a 5 star review. Kiss that goodbye. Today I was met by a cranky, obnoxious and tedious clerk that did nothing but bellyache from the moment I put down my perfectly prepared prepaid return packages to scan, same as Ive done dozens and dozens and dozens of times. It all went wrong for him when his scanner wouldnt light up on the barcode. Blaming me, the customer for "the way you put the tape on" followed by "I cant be responsible for tracking" and other whining and complaining mutterings as he was forced to endure the horror of manually inputting the label data. Terrible customer service. Top tip: Never start your customer service interaction by blaming the customer when your equipment isnt functioning as expected. PIA. Never again.

Anonymous User

Whenever I need to have something photocopied, packed and shipped, or if I need to buy office products such as papers, tape, scissors, staples, etc, I shop at the UPS store in Franklin. Over the last year, I had to clean out my parents house and when I decided to have all the old documents shredded, I brought them all right over to the same location (UPS store in Franklin). The price was so reasonable. Anytime Ive had to have photocopies made, they always offer to do the copying for me. Today, Ken copied all of my documents and even offered to re-staple everything. I would never consider going anywhere else because they are always open, (or so it seems), there is lots of parking, and its very convenient. Thank you to UPS store in Franklin, for making my life so much easier when I need something done fast.

Anonymous User

Whenever I need to have something photocopied, packed and shipped, or if I need to buy office products such as papers, tape, scissors, staples, etc, I shop at the UPS store in Franklin. Over the last year, I had to clean out my parents house and when I decided to have all the old documents shredded, I brought them all right over to the same location (UPS store in Franklin). The price was so reasonable. Anytime Ive had to have photocopies made, they always offer to do the copying for me. Today, Ken copied all of my documents and even offered to restaple everything. I would never consider going anywhere else because they are always open, (or so it seems), there is lots of parking, and its very convenient. Thank you to UPS store in Franklin, for making my life so much easier when I need something done fast.

Don Massa

Way over priced not very helpful after they made a mistake to resolve the situation. They told my son $25 to ship the package when he left, they suprize him with a $70.bill. We would have made other arrangements if we knew it cost 70 bucks. Areview of the bill appears to me that he was double dipped on packing service. The owner insists not. All i can say is 70 bucks is outragous and did not include insurance. After numerous calls the owner finally agreed to take 10 bucks off but we had to get back to the store by 6 pm today. This was useless as my son is in class and works today and cant make it back. Ill go to the post office or fed x before Id ever go back here again . If you go here make sure you check your invoice before u leave.

Matthew Liptak

What is it with UPS stores? Most of these locations contain rude employees and they all act like they are doing you a favor much like the Post Office. This location is one of the worst and has two older guys that work here that are grumpy, have no personality and treat you like garbage each time you drop off a package. Worse if you have something to be packaged up, they get annoyed and think its a hassle. I went in here to get something notarized and the guy acted like I was interrupting his day. Skip this place and head over to FedEx Kinkos, they offer the same service and you get treated somewhat better!

scott dooney

the post above must be high. if ur expecting to get in and out of the store dream on. the manager cannot multi task. he likes to go back and forth from computer to computer but actually gets in his own way. I am in line right now at the location typing this. there r 10 customers in line. the place sucks. Ken is a nice guy and needs help but UPS seems pretty cheap as they dont staff anyone but Ken. its insane and the place should be re- organized. Ken says "sorry" to every customer. UPS needs to get there act together. the post office is faster

J Collisky

I had a wonderful experience with large (wide) format printing here tonight! Not only was the printing beautiful, but the service was impeccable and extremely friendly. I had contacted other stores previously to contacting my local Franklin, MA UPS store and I couldnt believe the difference. The Franklin store was able to assist me and have me out the door and happy in 20 minutes whereas the other stores were either rude or had a very slow turn around time. Ill be recommending this service and location in the future. Thank you.

Anonymous User

Hands down best service, it has really improved since I first started coming here. The employees are knowledgeable and friendly. Im a local Franklin resident, this place is convenient and has great hours. Due to my job hours, I dont have much time during the week so I usually come in on Sunday. Ive been saved many trips since I get all my booklets and handouts printed, and drop off all my company returns while Im here. Also gotten some shredding and notaries done here. Thanks again guys!

K Guion

Im not surprised to see the number of 5-star comments about this UPS Store. Every single word of them really is all true. Im a mailbox customer. I had a PO BOX at the post office and had nothing but problems with their hours and customer service. This location is open every day, even on Sunday. As someone who owns a business in the service industry, I know what its like dealing with people and so does this UPS Store they are awesome.

Anonymous User

This store is a great example of how a business should be run. The owner has a can do attitude, knows his business and is fast and efficient. The store associates are polite and always helpful. I was doing business from out of state and this store was my pick. I called others but knew immediately when I contacted this store that they could handle my shipping needs. Thanks Ken and co. SG, Greenville, S.C.

Adam Smith

DO NOT USE THIS STORE. Went in to process an Amazon return, staff incredibly rude, would not allow me to use my own box and proceeded to offer to use a UPS box then charge me $8 for the privilege. Icing on the cake was when staff literally threw my package onto the floor as I was leaving. Not only total disrespect for me but also my returns. Horrible experience.

Anonymous User

There was a mistake made on my part on the shipping label. The store owner went out of her way to find the package and have the driver make a special trip to her store so I could have my parcel on time. Everyone in the store and the driver showed how a business should run. Thank you very much. I will recommend your store to everyone!