Firestone Complete Auto Care

Address:	22 Whiting St, Hingham, MA 02043, USA
Phone:	+1 339-236-8075
Site:	firestonecompleteautocare.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 5

Reviews 9

Jeremy Scott

I waited until I went here at least a handful of times before reviewing. I used to go to the Expert Tire in North Weymouth before it closed. So I began going to this Firestone once it did since it was at least the same chain. I liked Expert Tire because I would often go in and be told that I didnt need anything that day. This is the building of trust with me for a mechanic. In the five times that I have been to the Whiting St. Firestone, they have done the same thing twice (each time Ive gone it, Ive gone for a oil change with other "concerns"). Just today, two of my concerns were thoroughly explained with options and the risk level at which I needed to do each option, both of which today I chose not to do anything and felt no pressure otherwise. The fact that its a Firestone and the warranty on the tires or other work is acknowledged at another Firestone franchise in Maryland or Vermont when Im traveling is a plus. I will continue to service here for now. (As for the person below who said they were upsold after an inspection...that doesnt make sense as this place doesnt even do state inspections...?)

Mo Ezz

VERY VERY AWFUL EXPERIENCE ! I bought my lifetime alignment which means I can get my vehicle aligned at anytime, cost me $199. Never ever had an issue getting at any other location, Marco service adviser, advised me to go to another location after booking my appointment for 5 oclock. I had called every location that morning to get the earliest availability. My appointment happen to end up, Marco "service adviser" taking a step further by calling the Hingham police because I had ask why you could not give me an alignment. I asked politely to please give me an alignment, never ever had issue with other locations, but he always asks me why why why? I dont need to tell him why and I did not, but the reason why is because I change wheels a lot on my vehicle and that is the reason why I paid the $199, to feel comfortable making an appointment over the phone and just drop the vehicle off. Just want to say they are very awful crew, more like lazy as well, probably the reason why they didnt want to do it as well, I had awful experience and would not like to give them any business from friends or family.

Kevin Dami

OMG! I just had the worst experience in my life at this shop.I will start with I have used this shop and other Firestones with mixed results. Overall they have been positive until now. I was in 10k mile ago to do my brakes. They said I only needed front. GREAT. I came back 10k miles later to have my brakes done. The guy comes out with this long list of items I need to be done including new rotors, brake line flush and rear-end flush. *If I dont do these I will have problems with my warranty!* REALLY!!! My 10 yr old jeep with 80k miles!!! No, I need nothing except my brake pad thank you. He said you need rotors. I said no I dont. Its my 2nd brake job and I never had my rotors resurfaced. All the metal is there! I dont need aftermarket rotors that will cause problems. I have my brakes done long before they are due so I dont have these problems. He is now pointing at the rotor and I said they look GREAT! Look at how thick they. DROP MY CAR! I am out of here! VERY DISAPPOINTED. I believe they are required to push these products to boost sales. This pressure I dont need from any business.

Tommy Sands

from all the bad reviews i have read on this place i wouldnt go here for anything except for a new battery. They carry INTERSTATE and thats what i wanted. I got their best the MEGA-TRON PLUS. i was able to bring in a coupon from their website that gave me $20.00 off the regular $139.99 price It took longer than it should have. I think i was waiting for about 30 minutes for the new battery.

Anonymous User

Best place in town for tires and service. Fair price and great staff. Very knowledgable, very professionall. Highly recomended.

DJ S

Overpriced. Wanted $170 to mount n balance tires..... Sullivan Tire next door did it for $100. SHOP AROUND!

Carol Rudick

Very good, very honest. Very happy. I will be purchasing 4 new tires for my vehicle from them

Roger Wood

Great service, understandable pricing, and so far no complaints.

Anonymous User

Nice people