OfficeMax

3765 Washtenaw Ave, Ann Arbor, MI 48104, USA

Address:	3765 Washtenaw Ave, Ann Arbor, MI 48104, USA
Phone:	+1 734-677-1405
Site:	officedepot.com
Rating:	3.4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 48

Reviews 17

Ashlee Roberts

I usually go to Staples but I was looking to get something laminated and spiral bound and found that the Office Max price would be a few dollars less. I drove the extra distance to their store on Washtenaw to drop off my items. I was told it was a busy day and my items wouldnt be done until that evening or the next morning but that I would receive a phone call when they were ready. The next evening when I hadnt heard anything from them I tried calling and the girl who answered the phone obviously had very little phone training because she did not speak clearly into the phone and was speaking way too fast. I told her why I was calling and she said some gibberish and next thing I know I was on hold so I guess she was transferring me. Then it sounded like someone picked up the phone and then hung up on me. I called back and the exact same thing happened again. I called a third time and was delighted to have a different person answer and they wrote down my name and number and said they would have the person and the Copy and Print area call me back when they were done with what they were doing (this was 1 1/2 hrs before closing). I never heard anything back. I called back the next morning and the person I dropped my stuff of with 2 days ago answered and said I was supposed to be called and my items are finished. The fact that I wasnt called was a little annoying but not a huge issue for me, but that would have been different if this was something needed for a business on a deadline. What was more upsetting to me was the lack of phone etiquette at this business. They market to offices and professionals but they are not very professional themselves when it comes to answering the phones, transferring calls, NOT hanging up on people, and returning messages ASAP. I dont know if they were having some kind of issues that evening or what but, based on the other review here about them, phone issues are an ongoing problem here.

Ernie Nemeth

I accidently left my ipad air pro 128gb in the store on 9 - 15 - 2016 I felt a genuine empathy for my lost ipad pro. Apple and Verizon kinda gave me the TYPICAL runaround of Sorry nothing we could do. Rob a manager spent much time and effort looking @ video tapes. Then he referred the case to Vera @ Lost Prevention. They reimbursed me for the price of a NEW identical ipad. I felt a genuine empathy for my lost ipad pro, it so refreshing to deal with people that CARE about the Customer so much. Believe me, in my 53 years this is such a RARE event! Thank you!

Anonymous User

Bad experience -- I was calling them to check whether they have one product in stock at that store. My call was transferred three times and I waited like 10 min or so. This should be a quite simple check in their system. Called another OfficeMax store later and it was much quicker and nicer. So I have to conclude that some personnel in this store are not as motivated as their other colleagues.

Dawn Raney

I have gone to this Office Max for all of my business and personal printing needs for the last two years, and I have always been 100% satisfied with their services. I submit my templates online and everything is taken care of via email. They are quick to respond and are very pleasant to do business with. Their prices are fair as well. Highly recommend.

Samuel Musto

What a joke - I came in during teacher appreciation week - only to find out that they raised the price from 1 cent to 25 cents for folders during the "office max loves teachers" - I spoke to the manager and they made no accommodations. Feels like a bait and switch. I dont believe the campaign works - I went to Walmart instead!!!!!!!!!!!!!!!

Briana Weiss

I needed 3 posters completed in a day for my grandfathers funeral, and the copy and print staff were SO considerate. I was really impressed with Dan, who took care of my order. He made to whole process easy, as was willing to go out of his way on a really busy friday to help me out. I Will definitely be using their services again.

alysha taite

The worst customer service ever. Called staples in store and got a better price and better print time and the copy guy helping us didnt seem to care abd was rather rude. Well, ill be taking my business else where from now and telling all my colleagues about my experience as well.

Chuck Hansen

A little run down as far as OfficeMax goes also due to its location in the Arbor land center you have to travel all the way to the other side to make a left turn.

Jerry Catanese

staff are very well informed and nice, but on-line ordering needs work, best to go in and get help,you can get coupons on-line

LeConia Robin

Customer service was very helpful in the store and they mentioned some of the great sales on certain items this week.

Hamada Taleb-Agha

Always friendly staff, always print my laser copy there and the results are perfect

Stephen Colón

Comparable to Staples. Deep selection, but can be quite pricey

Elaine parson

They made magic happen for my 83 yr old mom!!

Mahdi Ghazavi

Good selection of office sullies...