The UPS Store

4007 Carpenter Rd, Ypsilanti, MI 48197, USA

Address:	4007 Carpenter Rd, Ypsilanti, MI 48197, USA
Phone:	+1 734-677-7877
Site:	theupsstorelocal.com
Rating:	3.9
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–2:30PM Closed

Location

Photos 17

Reviews 13

Mansoor Arain

My experience has been very similar to that of others who have posted here. First, the owners hours are very unpredictable. There have been numerous times when Ive either stopped by or called during business hours, only to learn that that the store was closed for some unknown reason. Second, the prices are completely unreasonable! He charges you $2-3 to tape up a box, whereas all of the other UPS Stores in the area do this for free. I recently had to buy a 16" cubed box, and he charged me $15 for the box and "packing fee" - not including return postage (since I already had a prepaid postage label; moreover, he claimed to have given me a discount, stating that he normally charges $20). This would be somewhat justifiable if I was trying to ship something extremely fragile requiring careful packing, but I was returning a large plastic item that he simply had to place inside the box with no packing peanuts, bubble tape, or other type of padding. I was in a rush so, against my better judgment, I paid his exorbitant fee, but I called another UPS Store in Ann Arbor on my drive home, and was told that they would have charged $7.95 for the same service. Its safe to say that Im never giving John my business again.

Dustin Miller

I have been a customer of the store for several years now. About two years ago I opened a mailbox with John and Virginia, for my legal support business. Quite often I cannot get there to get my mail, or want to know if I have anything that requires my attention. I am able to phone them, and they will tell me what has arrived. John and Virginia always phone me promptly when I receive any priority or Express overnight shipments. This is extremely helpful to me as a small-business operator. It allows me to offer a timely service to my clients which they expect and deserve. I have often had to ship parcels overseas, and John not only recommends the best shipment method to me, but he also tracks it long after it has left his shop, and phones to update me when parcel arrives at its destination. I will highly recommend this UPS Store to anyone who wishes to have a personal level of service, quite often lost in other businesses.

Jeff Bradley

I wouldnt normally write a review for something like a UPS Store but this one definitely earned a positive 5 stars. Entering this store I had expectations of an experience similar to a post office or SOS office and I knew from the immediate friendly greeting that I was wrong. I was so pleased to see that what could have been such a mindless and boring business transaction turned out to be so much more. After the greeting, (from whom I regretfully forgot her name) the employee/new owner was extremely helpful with my shipping needs. She was engaging in conversation that made it feel like a small-town locally-owned business. She was eager to point out that they offered other services that could be useful to me in the future for a non-profit we had discussed. All together great experience and I will definitely pursue for future services. Thanks!

Stephanie Schumacher

My husband dropped off two packages on 1/16/2016. One of the packages never made it into the UPS system. My husband returned to the UPS Store to inquire about any shipping issues that may have occurred and the person suggested that we submit a claim to UPS. However, because UPS said it was never entered into their system, they can/will not do anything about it. The package was finally processed by the vendor 20+ days after it was shipped. Not sure where the issue was - with the UPS store, UPS or the vendor. Lesson learned: make sure you always get a receipt when dropping off packages.

Marrie K

Had to send a couple of items for buiness and semi-business purposes. For the first time, I called in earlier to make sure something, and the owner, John was very friendly, knowledgeable, and helpful. Right after the first visit, I had other 3 packages needed to be sent. I came back to him and asked to pack and send them out. There may not be so much special about the service in general, but I like/trust the service here (FYI, I have USPS and FedEx related stores nearby, but I chose this one).

Omprakash Muthyala

Terrible service, never go to this place.Owner John doesnt know how to treat customers, I took the address where it needs to be shipped he asks me to spell out the address where as the address is in-front of him , when I spell out he wants me to repeat it! He is crazy and charges heavily, just for a simple 3lb of worth 20$ items he says the shipping would be 38$ for Indiana insane! he need to learn some manners and customer service before he does the business.STAY AWAY from this STORE.

J.D. Scott

Ive gone to the UPS store on Carpenter a few times in the last year and have been very pleased with the service Ive received there. Most recently, I ordered new business cards. Im a photographer and I put some of my images on the reverse side of the card. Its very important for them to represent the work I do well. Steve, their graphic designer, was extremely helpful through the process and they turned out a lot better than the last batch I ordered from a popular on-line company.

ravi daitota

Though it was not the worst experience with previous owner , the new owner really knows about customer service. UPS stores are franchise stores with standard rates but customer service and presentation need not be standard. The new owner has made sure employees are friendly , professional, helpful and know their work. They even have a large format printing service apart from shipping your packages. Parking and access is not difficult but limited .

Jaedin Marbury

I really love them! I always have the best experience when I visit. If it for shipping, returns, or packaging they are the best! Im in and out every time no waiting in line. And theyre conveniently placed not too far from where I live. If its your first time sending a package dont worry theyll handle it and take you step by step through the process! I trust no one but them!

David Herman

The UPS Store and its owners Kristen and Kirk have been and continue to be supportive of my business needs. They helped my with my new business cards, including the design, that turned out great! I also am planning on having them print a placard/flyer to promote my added services and am very confident they will do a great job for me.

Lauren Deakins

Came in with my husband to ship a couple of packages. The owner greeted us, asked what we needed, and took care of everything just as asked. He was extremely quick, helpful, and friendly. We received an email with our tracking numbers and we were good to go. Definitely will return here for any of my shipping needs.

Natalie Woolf

While trying to get details for my package, my two Littles were playing around with the door to the garbage. The "owner" so he called himself got after them for it. He has no right to scold someone elses kids. I told him so and he said "well in My store I can do whatever I want". So I took my business elsewhere.

Joe Gavorek

I own a local pest control business and this store is my go to for printing (business cards, a million copies of anything, door hangers, direct mailers etc). I was surprised to learn about all of the services they offer besides shipping packages. The staff is friendly and easy to work with. Thanks!