Two Men and a Truck
| Address: | 2242 S Telegraph Rd, Bloomfield Hills, MI 48302, USA |
| Phone: | +1 248-864-0571 |
| Site: | twomenandatruck.com |
| Rating: | 4.3 |
Location
Photos 3
Reviews 10
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Sean Conroy
I hired Two Men and a Truck to move a large sideboard that took me 3 years to custom build. The result was a damaged wall, water stains a scratch on the furniture piece, and very neglectful treatment by a manager of Two Men and a Truck named Mary Fisher. I would not recommend them and if you are the franchise owner, I strongly suggest that you find another manager to handle customer issues. My wife and I Two Men and a Truck pick up the sideboard and deliver it finisher in Roseville. We felt as though we needed a professional to ensure it arrived without any incident. Since this piece was custom made and it was not greater than $10K, the minimum required for extra insurance, we did not purchase extra insurance. The movers arrived early in the morning and had the job of moving the piece up a straight flight of stairs, into the garage, and onto the truck. They explained to my wife that they would not wrap the back veneered plywood panel until it was loaded into the truck. My wife was at the bottom of the basement stairs while they moved the piece out to the truck. When she came upstairs, the driver asked her to come outside right away to sign the paperwork so they could be on their way. They also asked for a tip, which my wife tipped them 15%. My wife left our house after they were finished and when we returned home from work that evening, I noticed chipped drywall on the kitchen wall and the furniture finisher called me to tell me that there was a scratch and water stains on the back panel of the sideboard. The result was a damaged wall in our kitchen, water stains and a 6” scratch on the back piece of the sideboard. My wife drove down to Roseville to take a picture of the damage the next day and submitted photographs to Two Men and a Truck, as requested by Mary, the franchise manager. Mary was very matter-of-fact and uninterested. She implied that she did not believe our story that this incident occurred, despite us sending the photos to her. Despite having all of the information she requested, she wanted to go to the furniture finishing shop herself to obtain more information, including weighing the piece of plywood so that she could provide compensation at a state-minimum level of 60 cents per pound. To save you the calculator trouble, this would have been about $27.00 to replace a piece of plywood that cost me about $300 to have made, not including my time of picking it up and machining it. We asked her not to go out to the finishing warehouse out of respect of the owner, who said this would be disruptive of her business and would probably cost us more money to pay for her extra time of meeting with Mary. Mary told us a drywall repairman would contact us within 48 hours. After 3 days of not hearing from him, we had to contact Mary who eventually told us he was on vacation for the week. He did show up 2 weeks later and did a nice job with the repair. Eventually, I got tired of dealing with Mary’s lack of interest and follow-through and contacted corporate headquarters for Two Men and a Truck. The representative informed me that all franchises are privately owned and any resolution of disputes was left to their discretion. The representative told me that I would hear from Mary within 48 hours. She never contacted me. The representative called me back 4 days later to tell me that Mary agreed to reimburse me $50 toward repairing the plywood and also returned the 15% tip. In summary, the above story clearly demonstrates how this franchise will handle any incidents during your move. I would highly recommend you seek out a company who stands behind their work and is interested in making things right when mistakes are made.
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Connie Gunter
On moving day, 2/22/16, the movers arrived at the scheduled time. They were very pleasant and went right to work. They were careful with boxes and placed them properly on the truck and at the destination. They used the shrink wrap to properly secure furniture items. I was so pleased with this move. They helped make the transition smooth. I would definitely use Two men and a truck again for my moving needs and I would request these gentlemen to be our movers. These guys were "The cream of the crop". Thank you so much and I look forward to referring Two Men and a Truck to friends and family for their moving needs.
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Zaven Hintiryan
Holland and Gibby were a pleasure to work with. I will be moving again in the near future and will request their services. They were friendly, on time, and very careful with my possessions. They were courteous and polite throughout the whole experience. It was a hot day and they had to run up and down steps and throughout all that they had smiles on their faces. They didnt hesitate to go the extra mile to please their customer. I would recommend the company and especially those two gentleman to anyone that is moving.
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Molly Tingley
Moving is always stressful. Among everything else I had going on I managed to accidentally schedule movers on the wrong day. Mary called me and told me that they would be able to get a crew out on the day I needed them. The crew showed up 15 minutes later and were super quick to unload the larger objects I couldnt move on my own. They helped to make the moving process a lot easier and I would definitely recommend their services!
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Rodney Ross
Your moving team, Lester Smart and Deshawn Sanders, Jr., were great. They were prompt in their arrival time at our home, following which they clearly explained the process and began moving the items they came for. At the conclusion of the move they inquired about my satisfaction BEFORE asking me for the balance of the moving charges. We intend to use them next month to move another set of furniture.
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Megan Miller
My experience with Two Men and a Truck was great! The movers, Lester and Andrew, arrived on time and were completely professional. They thoroughly explained all the charges, coverage, explained how they were going to pack the truck and were patient while I decided where things went in the new house. They were courteous and made my move stress free. I would highly recommend my moving team!
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Sarah Frasier
Our movers did an amazing job. They were friendly, careful, and extremely fast (almost half the time of the estimate!!!). I have never had a problem with Two Men and a Truck in the past, and this move was as flawless as I expected. I will absolutely use Two Men and a Truck in the future as well as tell my friends and family about the service.
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Joe Mariucci
Worst unreliable company. Had a move schedule with signed contracts, the day of the move no one showed up. Talked with the manager of the Troy/westbloom field location and basically got told there was nothing they could do and no movers could move us that day.
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George Travis
I was very happy with the prompt, courteous, and efficient manner with which the movers started and completed the work. They were friendly and respectful. If I have to make another move I would specifically request these fellows. Great Job!
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Laura Walters
John and CJ were great! They moved me in 3 1/2 hours. They were very professional and took care with my belongings. If I ever needed to move again, I would ask for them to do my move.
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