Public Storage

20080 Allen Rd, Brownstown Charter Twp, MI 48183, USA

Address:	20080 Allen Rd, Brownstown Charter Twp, MI 48183, USA
Phone:	+1 734-250-9578
Site:	publicstorage.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 11

Reviews 8

Mitch Range

If I could give a NEGATIVE five star review, I would. I have stored my belongings at this facility for over three years, and I can assure you that it is a complete rip off!! For one, the "insurance" that they provide is a joke. You are required to purchase it to rent a unit, but it really covers nothing. I had several items (including furniture) that were water damaged in the unit, and yet the burden of proof fell on me - as if I somehow negligently stored my possessions and caused the damage myself. The only "help" the management provided was to chastise me for disposing of some of the ruined items in the onsite dumpster. And dont get me started on the ridiculous annual rate hikes! When I first rented the unit in the spring of 2010, the rent was a reasonable $108.00 a month. Within a year, it was raised to $120.00. The year after that, it went up another twenty to $140.00. This year it was raised to $160.00!! Im sure if I was ignorant enough to keep feeding money to these crooks, it would go up another twenty plus dollars next year. I am in the process of moving my things out of this place, and I would NEVER deal with Public Storage in the future. They dont care about you or your belongings, they are just in it to make a fast buck. In fact, I half suspect that they raise the rent and provide such god-awful customer service in the hope that youll get fed up and default on your contract, so they can then in turn charge you additional fees AND auction off your items. Suffice it to say, I think that this place is a poorly run, pathetic excuse for a business. You would do better to leave your things on the side of the road, than to store them here.

Bruce menning

DO NOT STORE HERE, NOT SECURE. I wish I could give them negative stars. I had a carhauling trailer with a car on it stored here. On October 20, 2013 someone broke though the fence, broke 2 locks off the trailer, unstrapped the car and took off with the trailer. The car ended up somewhere between there and the road out front. It took 6 hours after opening time in the morning for them to figure out that my trailer was missing, and in the mean time they had the car towed by the police. So not only did I lose the trailer to thieves, but I lost the car to impound fees. The flimsy chain link fence is the only line of defense protecting stuff stored there. There are empty lots on each side for thieves to go through to access this lot. This place is not secure, and since they do not accept any responsibility for what is stored there there is no reason to do anything to increase security. If anything above is inaccurate it is because calling them has just gotten me excuses and a run around. Also, the police have still not returned numerous calls to get information 4 days later.

Debi Miller

I have just become a new client to public storage. My experience so far has been excellent. I have to say due to the weather we have been having in Michigan it has been very hard to first, get to the storage place to open an account, but once I was able to get there the girls Kayla and Melissa were so understanding, helpful and wonderful in helping me to get in the storage unit that fit my needs. They explained the contract in full, just very wonderful young ladies. It is very convenient for my needs at this time. I will refer public storage to any of my friends and family that ever needed a storage place. Thank you public storage for such great, people person young ladies (Kayla and Melissa) at this facility. They do a great job and also know their job well. Will use it again in the future if I ever had to. Thank you :-)

John Benny

Public storage was my 2nd stop to store a trailer...the first facility I checked with told me that I would be required to put storage insurance on my tralier...maybe because they only have a wooden gate arm into the lot during business hours...so I checked with public...after calling the 800 number and setting up a site appointment the facility promptly called me back to verify everything..upon showing up the next day Kayla and Melissa were very helpful and answered all my questions..they even gave me a couple locks to see if they would work on my tralier and they were very professional they even had a sense of humor as I like to joke around and not treat everything business like all the time...thanks again Kayla and Melissa...and the puppy that was with me when I signed up says thank you

Sarah Coates

Easy to use, easy to get, everyone was really nice. But I will say there were fees they didnt mention to me on the phone. Ive never had a storage unit and although the lady at the call center said my first month would only be $16 (the $15 admin fee and $1 rent) turns out theres also a $19 charge for the lock (which is mine to keep, oh thanks!) and at least $11 for insurance which I HAVE to have....suddenly I have gone from $16 to $46. That was a bummer. But all in all, nice place, just wish they would have been honest on the phone. In the defense of the local workers, they are not who I was taking to on the phone. When I called I was directed to a call center, shes the one who gave me all the info.

minedylan2016 Rodriguez

This place is awesome. Melissa is so socialable and knows her stuff. Shes very friendly and great people skills, makes you feel comfortable leaving all your personal items in their units. I had a unit for 6 months or so without a problem. Just mived last month and with the craziness of moving I had forgotten to cancel and close my account. But Melissa and her pertner Kayla noticed me moving, made a note and closed it for me ao I wouldnt be billes another month. Frickin Awesome!! Most people just want a quick dollar but they care. And for that, they ROCK! ! If im ever in the need for another unit in the future, I will definitely be going back to Public Storage!! Thank you!!!

Jake Tekko

My girls Kayla and Melissa set me up perfectly. They were nothing but accommodating and caring the entire time I spent my time with them. When it was finally time to stop doing business with them, they were ready to help and waved a bunch of fees I should of payed, and stayed after hours to wait for me to vacate my unit. Nothing but great customer service from them, and genuinely good people. Also dont put garbage into their trash bin or Kayla will pop through that door and scare the bajesus out of you. Anyway thanks for helping us out a lot Public Storage!

Martha Johnson

Kayla and Melissa were very helpful and informative when assisting my husband and I renting a storage unit. We were very satisfied with the visit. They happily answered all of our questions, the office was clean, and they were in good spirits. They made us feel very welcome. I have rented with another Public Storage location in a different state and my experinces were never as comfortable or as pleasant as this one. Thank you Kayla and Melissa. We both look forward to working with you again. Mr & Mrs Johnson. :-D