Bright House Networks

Reviews 6

ST

Stephen Porath

Ive had Brighthouse for about 5 years now. Customer service has been the best that Ive experienced from a cable company. I find the service itself to be quite good, with very few outages compared to other cable companies. I use Internet for streaming, work, gaming, etc and find the speeds to be quite good. They also dont have bandwidth caps, nor do they have other shady practices like lowering your speed due to heavy use. I frequently have been seeing speeds of roughly 6+ megabytes per second, which is right in line with the advertised speed of the service (50 megabits per sec). Note bytes vs bits. I had recently had a not great experience with their customer service with regards to billing, which had not been an issue until this incident. I ended up calling later in the evening and believe that I reached their call center in Florida (Ive usually dealt with individuals in Michigan previously, from the regional office here). I was at a point where I was ready to switch over to the alternative here (AT&T). I even priced them out, but realized why I personally prefer Brighthouse; I only have and want Internet and prefer that its without a router from the company and do not want to be in a contract. I decided to sleep on switching and ended up going into the Brighthouse office in Farmington Hills to resolve the billing issue the next morning. I received great service from Linda there, which was in line with what Ive experienced previously. Linda then went above and beyond by following up with me shortly after I had left to let me know that she did additional research on my problem and she was able to ensure that it didnt occur again. That was amazing customer service; I honestly dont expect to receive service like that again from any company for some time. Her service absolutely undid the poor experience from the previous encounter. Finally, I noticed some reviews from others that mention the installers being problematic. I have had 3 or 4 experiences with their installation folks and I have not had any issues. Some have been far more technical than others, but I have never had any that were not capable of taking care of the task that they were called out for. Also, in comparing pricing against AT&T, I found them pretty comparable, with slightly faster service. The caveat with AT&T was that the price was going to increase substantially after the introductory period, they provided their own hardware, and were pushing phone, TV, or both very heavily.

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SE

Seymour

Excellent tech support and customer service, when the service works it works quite well. The problem are outages. They frequently take systems down overnight, always directly on the hour, at times when they think nobody will notice (undoubtedly by using metrics to measure a low period). This is bad enough when its a cable modem that disconnects service for 6-7 hours, but they do it for their cable boxes and DVRs as well. Their latest models (which they require all new or moving customers to get, even if their old equipment worked perfectly fine) take - Im not kidding - over 20 minutes from power off to functioning (the outages are the equivalent of a power off, sitting at "boot" for the entire outage), and dont honor the power state the device was previously in. It always defaults to being powered off. So if you had been using a cable box to feed video into a non-Brighthouse device, pffft, too bad, get used to checking multiple times a day to see if Brighthouse shut the door on you. The icing on the cake is that if you happen to get into a good period where Brighthouse isnt playing games and shutting off your service, thanks to their device configuration they will auto-power off cable boxes & DVRs if theyre been running 24/7 for more than a few days.

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SA

Sarath Chander Reddy Pasham

Horrible B.S company and also B.S customer services. This company has the worst customer services persons. I know this company is least worried about the reviews what we right. Last month one of the representative called us and informed about the promotional offer with Phone, TV and Internet services and they wont charge any extra price when I cancell TV and phone services within a month and still my internet charges will br $44. So we has accepted it and they started services in my house, now when I saw the bill today they have charged more then what they told me its not Yeats a month, I called customer service and told him the story what had happened. He to,d he will remove the extra charges but my internet price will be increas to $70. It was an argument with the customer service guy and I asked home I like to talk to the supervisior he informs me there is no supervisor. And also tells me when I cant help he cant also help me. After much argument he has reduce the Internet price. I dont understand why they want to call customer and tell lies and after that they will show there true colors

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JE

Jenna Berg

Scheduled to have my HD box swapped out for DVR box. Some no-name ghetto truck gets stuck in the ditch in front of my house and the dude comes to my door with no identification and nothing that shows he represents brighthouse. He was holding my new box so I let him in but there was no introduction. To hell with the tv commercials atating "hello friend". After 5 minutes of talking on his phone and playing music on his phone in my house, he had the box swapped out and left to take care of his truck stuck in my ditch. He must have called out several other idiots from this company BRIGHTHOUSE contracts to come into the homes of their customers because 2 more vans pulled to my house. I asked them to call a tow-truck company, someone professional to get the truck put without damaging my property. They didnt listen and damaged the hell out of my front yard, sewer and driveway. Customer Service sucks, after 50minutes on hold, Im supposed to get a call back. Shopping the market...YOU SHOULD BE PUT OUT OF BUSINESS BRIGHTHOUSE.

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OP

Optimus Primus

Our internet has been going in and our since its been installed especially around 3 am till 6 am but recently its been doing it at all day long . We started recording our service issues and will be sending our data to the right people to have this company investigated more and what seems to be happening to a lot of people we know they are also working with us to try and put a stop to all these horrible services and the fast one these guys are trying to pull . Whats worse is they dont stand behind their service and charge you to come out a fix the service you already pay for when its clearly on their end . I see and extra buck only trying to be made and people not getting what they are paying for. Shameful service all around with customer service that plays about the same part . Just a horrible nightmare. Oh by the way the intire time i was writing this letter the internet was fluctuating. If i could give them 0 stars i would not to mention its way overpriced but thats another story .Fix your service guys .

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AL

Alwine Harber

I’ve been with Bright House for 5 years, ever since Spectrum took over the service has been terrible, lost internet service for a day, then lost all of my channels except local stations, saying unavailable at this time try back later, on several occasions then when you call they want you to unplug the box , over and over and still nothing, on every incident it’s the same, unplug the box you tell them you did that already they say ok, let’s try it again “ what??” Bright house group would work with you, not Spectrum they are raising my bill $30.00 the service person, was rude even as I read the letter they sent me, she kept saying “no, that’s not what they are saying… Lady this is what the letter said… they may have the monopoly in the area, but I am going to lose the cable pay for internet service with someone else and purchase Hulu, Netflix DO NOT GO TO SPECTRUM or you will being paying for continuous service interruption a black screen, and unplugging the box with no results.

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