Charter Communications

1145 S Telegraph Rd, Monroe, MI 48161, USA

Address:	1145 S Telegraph Rd, Monroe, MI 48161, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	2.7
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed

Location

Photos 4

Reviews 14

Brian Smith

Oh where do I begin? I would like to write a blog. It all started in April when Charter switched to HDTV. Since April 4th we have had multiple Techs, Supervising Techs, Supervisors and Managers "working" on our account. As of today October 8th they have done nothing to fix the problem that keeps escalating. They want to use my house as a testing area but they wont reimburse me the $409.95 we have paid faithfully just for cable. I have been waiting for 5 in office supervisors to call me back and have only just gotten one this morning and he was not willing to help with my bill. My cable box continues to not work for at least half the day. We can sit down at night and turn it on around 7 and it comes right on. But when we get up and turn it on at 6:30 it will not come on. We have had the cable from the pole to the house changed, the cable from the modem in the basement to the cable box changed and then we have had 5-6 different cable boxes of which after all of that they proceed to say that it is something inside my house. That they want to take up another one of my days and come hook up their boxes to see what is wrong. It will not record except for the hrs of 8pm-2am. So we dont even get to watch half of what we have set up to record. I ask for a reimbursement and all they say they are able to do is credit my account. For what? Why? If you dont fix the problem then I dont want to stay with you. They gave me a free upgrade but I have yet to see what that is bc I cant watch it, and then took $20 off my, over $80, bill each month. I have spoke with Matt (Supervisor), Sarah (Customer Care), Avery (23G), Dave (Tech Supervisor), Zak (Senior Tech Supervisor), Mike, (Line Tech Supervisor), Roy (S0Q), Tyron (Supervisor0, Tracy (Supervisor), Patt (customer Care), Stacy (Costumer Care), David (supervisor) Alice (Customer Care), Hope (Manager for Accounting Specialist), Paul (Senior Tech Supervisor), Jeremiah (Senior Tech Supervisor) And many more people who have come to my house. As I was told by Matt this morning is seems like Charter is playing Cat and Mouse with me and no one wants to step up to the plate and do what needs to be done. Conveniently they have no number that they can give out for the board of directors or the president himself. This business needs to be written up to the BBB as one that is not reputable. We have been faithful on our end to pay for business we do not receive and yet they keep saying its our fault. I have taken so many days to try and work with them and be home when they come to my house. So in writing all of this I suggest that you do not go with Charter. There are many people out in this area that have switched their services bc of the same treatment that they received from them. This is not just happening to my box. There has been a tech that has come to my house a couple times and says his is doing the same thing, but my problem is more complicated. We are switching our service this week and will be so done with Charter. Cable and Internet even though we were not having problems with our internet.

Dave McGrath

I have very little internet issues. The Spectrum upgrade went prefect for us. HD channels look great, and the high speed Id well over the 60 mbs they rate it at. Im seeing speeds around 80 mbs down! Thats pretty good in my book. I have a good customer service too. But, I think that could be hit or miss with any company. Over all, Im very happy. Much better than ATTs U-verse.

donna wing

This has got to be the worst cable ever Ive had it for three months and have never got to watch a full day without the TV messing up .Seriously thinking of going back to Direct TV. I wouldnt recommend this company to anyone.

Nancy Redhead

At least once a week my cable goes out. I have had Spectrum since November and it never fails that it, the cable, or my internet goes out. Calling customer service doesnt help either.

David Bosquez

It has easy access. It can have a long wait if someonevis trying to sign up for service. It is easier to pay your bill online.

Anonymous User

Hope to get them kick. Out of were I am ,thanks to them I watch 4 walls with nothing on them,

Nic Pfeiffer

You dont know how good a company is until you have to deal with customer service, epic fail.

Dok Pugilist

good service way better than Comcast better price too. But the DVR is terrible.

joah johnson

The worst company in the area . They over charge you once your package ends .

Dave Sprayberry

Cheap cable company. I am much happier with comcast.