Fox Hyundai

Reviews 3

JO

John Scott

One star is generous. I was attempting to buy my first new car. About two years prior, Greg had helped me so when I returned I saw a familiar face. I was not committed to buying any car at that point, I was just trying to test drive some cars. I returned the following day and was asked if I had been working with someone - not really but said Greg had helped me. He spent time going over the different options and such and was attentive because I was a potential sale. I wont go into all the details, but a car that I wanted was found in another state. He said that a $500 deposit was required "because they had been screwed over so many times" (in hindsight, I should have charged them $500 for the screwing I was about to receive). Greg was well aware that I live in Lansing. Because he was caught up in making the sale, he pressured me to get the money for the deposit to him by a certain time Monday, so that they could have the car there by Tuesday, 6 pm (1/31/17) otherwise the rebates and sale price would expire. I gave him my account information, the money was taken out almost immediately and it seemed the deal was progressing. I did not hear from him the rest of that day and I was thinking I would hear from him early the next day. I had to call him when I got out of work because he did not let me know if the car was there or not. It was not going to be there in time. I wondered when he was going to let me know. His communication was sparse at best once they had my deposit - guess they figured they "had" me. Excuses given were: sometimes our email doesnt work (if you know that - best to ask for confirmation of receipt!), "it was the end of the month - busy time of year" insinuating there wasnt enough time to call me and tell me not to drive from Lansing to Grand Rapids. The General Manager, whom I also tried to email, fell prey to this shaky email system too I guess, because I was told he didnt get my email. I resent it and still did not get a response. They offered me free maintenance for a year for my troubles (after I asked for a reduction in the price of the car) but when I asked for details of what the free maintenance included, I heard nothing. Which had become typical at this point. Read other reviews about communicating via email with these folks, I wonder how many sales they have lost because of this known email issue? The deal ended, coincidentally enough with Greg responding to my email that I was waiting for information with him asking me if I had gotten his last email. I had not, clearly. Apparently they decided to terminate my deal and refund my deposit - for which I am still waiting to show up in my account. Their mantra is for their customers to have a remarkable experience - laughable, this was FAR from a remarkable experience. I could go on, bottom line is if you walk in and buy something they have in stock - you probably will not experience these setbacks. They will take your money, you will drive off and they dont need to keep in contact with you. Fine. That was NOT my experience and I think people should be aware. Now that this is over - I can still make my first new car purchase a remarkable experience. Maybe thats what they meant..... Update: Took them 4 business days (6 days total) to finally give me my money back. Thursday - following Tuesday.

MI

Misti Jones

I wanted to take a minute to write a review on the wonderful experience I had while at Fox Hyundai. My husband and I had a very stressful time car shopping. We didnt have a lot of time to spend searching for the "right" car as his vehicle started having a lot of mechanical problems. We spent a week going to different dealerships searching for the vehicle that was within our price range and something we felt would be a good fit. We ended up at the Kia dealership on Alpine. We had a terrible time while at this dealership. The salesman was so slimey I felt we needed to shower to get it off. He desperately tried to sell us a car that was not even within our price range and refused to show us anything that was (strongly recommend everyone to avoid this store!). We left that dealership feeling very defeated. As we drove towards home, my husband and I decided to try one more place. We stopped at Fox Hyundai and was greeted very friendly. Steve our salesman and the manager of the used car lot Ted made me feel very comfortable with the whole experience. We quickly explained what we were looking for and what a terrible experience we had at the last dealership. Steve and Ted showed us a vehicle they were currently standing next to that fit both our wants and our price range. They explained they had just taken the vehicle in on trade recently and thought it would be a good fit. At no point did I feel obligated to buy this vehicle. I wasnt forced into something I didnt want. When we were looking at the vehicle another salesman brought another couple up to show them the vehicle. We were pushed out of the way for this new couple. My husband and I were really bummed because we liked the car and wanted to take it for a test drive. When Ted, the sales manager, saw what was happening he quickly and professionally righted the situation talking to the other salesman and telling him we had first dibbs to the vehicle. My husband and I felt like the situation was treated perfectly. We test drove the vehicle and in the end decided to purchase it. Steve was very nice and patient with us through the whole experience. I imagine we were probably not the easiest couple to get through the paperwork, with it being our first purchase and everything. He really made us feel comfortable both in the decision we were making and with his behavior. It has been a week since we purchased our car and we could not be happier with the decision that we made. I want to give a very big thank you to Steve and Ted for helping us through this stressful experience.

KA

Katee Aubil

My husband and I were very skeptical when we began our new car search in Grand Rapids. Weve had poor experiences purchasing brand new cars (from other well known GR dealers) and can be quickly annoyed by overzealous and seemingly manipulative salesmen. We arrived at Fox Hyundai to take a peek at the Tuscon as we were initially intrigued by Hyundais lengthy warranty. We were walking around the lot joking about how long it would take for someone to begin annoyingly following us around when a salesman approached us. Steve Shepard, however, immediately said hello and that he wasnt there to follow us like a puppy dog. He gave us his business card, shook our hands, and asked us to come let him know if we had questions. We were immediately taken aback to such a different and respectful sales approach. From that moment on, we knew we wanted to work with Steve. We spent two nights test driving a few different cars and found our perfect match. Throughout the entire experience Steve was respectful of our time, our knowledge and our budget negotiations. He was personal, trustworthy and made the experience very enjoyable and easy. He stayed in constant contact with my husband and went out of his way to make sure things ran smoothly. I appreciated Steves respect towards me as well. I do want to note that during our time at Fox Motors, I had an interaction with another employee that almost made us question our decision to purchase, due to skepticisms regarding his honesty and respect. As young people do not typically respond well to overweening men, I do hope more salesmen adopt a style similar to Steves. Young people care most about maintaining an honest, open and respectful business relationship and we were very lucky to be working with Steve as we felt he was very trustworthy. In the end Steve made us feel very confident in our purchase and we are excited to have worked with him! We will be referring our friends and family solely to Steve, and expect to buy many future cars from him wherever he may go. Thank you Steve Shepard! We love our Santa Fe!!! After our purchase, we were also excited to find out about all of the perks that come with buying a Fox Motors vehicle! We look forward to utilizing their $1.00 car washes, Griffins hockey "jump the line" for tickets, discount and loyalty programs, etc. We are very excited to be working with such a great company! Thanks again Steve and Fox Motors for everything!

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