Firestone Complete Auto Care

3529 S Westnedge Ave, Kalamazoo, MI 49008, USA

Address:	3529 S Westnedge Ave, Kalamazoo, MI 49008, USA
Phone:	+1 269-216-9599
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 23

Reviews 14

Tony Catalfamo

Do not take your car to these crooks. They are out to burn you. I took my 2001 Subaru Outback to these guys when it had broken down on my road trip. My car was stalling out, and they told me I needed a new catalytic converter. It should have been obvious to me from the start that they were trying to rip me off. They were using terms that were way too technical to describe my "catalytic converter issue". They basically told me it was clogged. The repair cost 1,080$. Heres some statistics for you. A catalytic converter costs on average 100$. My car was in their shop for about 3 hours. That means these guys either make 300$ an hour for labor, or they are total thieves. You decide. On top of that, after the repair was finished, my car STILL BROKE DOWN nothing they had done fixed my car! And when I called and demanded a refund, the guy on the phone tried to haggle me down to 750$. I reluctantly took my 750$ and will never do business with firestone again.

Ashley Hotrum

I took my 2006 pontiac torrent in because I have no heat and the blower was constantly on you couldnt turn it off. Well I got a call today to pick it up and low behold the heat wasnt fixed. They put a new control panel in and it was blowing cold air. So one thing (and let me mention it was not the important thing) was fixed not my heat!!! They charged me over 600$!! Now I have to take it back to them a second time! Would not recommend this place!

Christopher Deemer

Made appointment for a quick and routine service and intended to wait in the lobby for completion. 60 minutes after the appointment time and my vehicle had not moved. Meanwhile, a half dozen techs are standing around and smoking cigarettes. I asked to reschedule and the clerk was rude and abrupt. Very unprofessional outfit

Hiemstra Optical

Ive brought my car(s) here at least 3 times and have always been treated respectfully and fairly. The staff is always polite, courteous and knowledgeable. Twice now they have helped me through 2 very stressful car problems. Not all repair places are out to rip you off!

layla love

They will take advantage of you here i would avoid it at all cost. Very rude customer service caused severe stud and lug nut damage on the front of my car and tried to act stupid when i asked for it to be fixed. Go somewhere else.

Jordyn K

Everyone is nice and helpful. Ive had problems with another Firestone in the area, so I decided to give this one a chance and every time Ive been here so far has been a good experience.

James Loken

The place is busy every time I come in but the staff is very friendly and helpful. They are very fair with pricing and are ready to answer any question

Mike Wesoloski

I received excellent and honest service from this Firestone. David is very helpful in person and on the phone.

Lin Jarratt

Great place to take your car for repairs. They are very fair about pricing.

Nathan B

Poor service. Vague responses to questions. Poor technicians. Dont go here.

Ethan Haskins (Grade 12)

BEST PLACE EVER!!!! They helped me with problem on a car for cheap

Carrie Lynch

Friendly service. Clean shop. Comfortable wait.

Matt S

Very honest mechanic with energetic attitude.