University Moving & Storage

618 32nd St SE, Grand Rapids, MI 49548, USA

Address:	618 32nd St SE, Grand Rapids, MI 49548, USA
Phone:	+1 616-419-8018
Site:	universitymoving.com
Rating:	4.5

Location

Photos 35

Reviews 12

John Schaal

My issue is not with the moving crew, which is a subcontractor for University, it is with the sales team and the management as I was quoted $1,995 but presented with a bill for $3,450 at the end of the move. We moved from East Grand Rapids MI to Spring Lake MI and I decided to get a few quotes (our third move with professional movers for reference). Two Men and a Truck quoted $2,200 via the phone which is their policy and University sent a salesman onsite to quote as well. I felt more comfortable with the onsite visit as we did a full walk through with the salesman Kevin to detail the move. Kevin quoted $1,995 and said the crew would show up between 8-9 am and be done in Spring Lake by 5 pm. Move day on Jan 20, 2017 the moving crew showed up on time at 8 am and they left the new home in Spring Lake at 11:30 pm. Later in the evening of the move day the sales rep Kevin called me to make sure I understood the move was taking longer and to make sure I was okay with it. I said youre talking in generalities and not specifics but I was quoted 2k and have no idea what the overage is looking like. Kevin said it should be around $2,600. At the end of the move I was presented a bill for $3,450 or almost 75% higher than quoted. I paid the guys $3,000 and told Kevin I expected a credit that wed work out the following week. Kevin apologized and admitted is was definitely not quoted accurately. The day after the move I received a voicemail from Kevin from the previous evening stating theyd accept $2,850 as a compromise. I presented this to his manager Paul on 1/26 and was told hes just in sales and has no authority to negotiate pricing (but obviously has authority to quote??). He refused to honor what the sales person had agreed to and said it should be the $3,450. I also called corporate out of Farmington Hill MI and was told the same thing, they also didnt care that I have a voicemail from the sales person saying they would settle on $2,850. I do not recommend using this company as their sales people clearly dont know how to estimate a job and you may end up paying twice what they quoet. I understand a move can take longer and I paid more the move but the rep grossly underestimated the job and the company wouldnt stand behind what he was telling the client.

Darlene Rainbolt

After learning I was going to lose my job due to a plant closing, I was devastated. The company offered me a job at our Cincinnati plant and planned the move from Muskegon to Cincinnati. After 43 years with the company and 42 years in my home, I was very apprehensive about what the moving company would be. I was overwhelmed with the friendly service I received from Paul, Brad, Tony and the rest of the crew at University. They were in total communication every step of the way, so I knew exactly what was going to happen and when. From the time packing began until the final box was unloaded, I was sure that all my belongings would get special treatment. Everything arrived and nothing broken or damaged. I would highly recommend University to anyone who is planning a move. The service was 5-star plus.

Sandy Wachowski

Overall I was pleased with the service. My only complaint is that the rep who came to my apartment for an estimate gave me misleading information. I was told the estimate would be based on the weight of my belongings, and if the actual weight was lower the price would come down. Later I found out that my belongings would be container shipped and not based on weight, and the price was firm. The estimate was still acceptable to me, so it was a minor thing, but I suggest making sure everything is very clear before you sign anything. Both the loading and unloading crews were efficient and courteous, and Brad Hayoz, the relocation coordinator, kept in touch throughout the moving process.

Jeremy Packer

Used these folks when my wife and I uprooted and moved to North Carolina. Everyone throughout the entire process was thorough and professional. Had little to no issue measuring, evaluating, and finally grabbing our stuff and going. The only reason I didnt rate them a 5 star, is that we had to wait 5 days for our stuff to arrive in NC. Its not the company failed to meet preset expectations, we just assumed it would be here sooner. Otherwise, everything came to NC with no damage and everyone was courteous to the end.

Michael Lapciuk

Top notch service! The crew was on time/early and shook our hands; looked us in the eyes. Worked like soldiers for hours, ate lunch with us and got right back at it. They were careful with our things and you could tell they cared. Completed the job in under the estimated time; all while being mindful of our new home finishings. We will recommend University Movers to all those we know are moving. Thanks for taking care of one of the most stressful events of our summer. You are appreciated!

Joe Myohan Oh

Great service! The movers were professional and everything went perfect. Kevin was great when he came in for in-home estimate and Brad (the coordinator) was very helpful throughout the whole move, making sure everything was going well. I did have some worries since it was a big move from Michigan to California but all my stuff arrived on time and everything went smooth. I HIGHLY recommend using this moving company!

Jerry Dekker

Recently we moved from Michigan to Wisconsin. After reviewing a number of moving companies we chose University Moving & Storage. It proved to be a great choice. They were professional and productive in all aspects of the move keeping us informed multiple times a day. When we were finished, the move was done early and with no damage all at a competitive price. Thank you University Movers.

Stephanie Lynn

My move with University North American across the country was as seemless as it could possibly go. Communication was A+ with both Brad the coordinator and Kevin the salesman. My driver, Tony, was very professional and handled my things with care. The whole team made for a great experience. I would definitely recommend them to my friends. Thank you!

Christine Wallace

I cannot say enough about University Moving and Storage, the men that came to move our home were on-time, professional and did an absolutely awesome job despite the 95+ degree heat. This is a great North American company and they have my loyalty. I will not move again without University Moving and Storage again and I HIGHLY recommend this company!

Mi-Hae Kim

Ive used three moving companies for my local moves in the past three years and I am easily the happiest with University Moving & Storage. The two guys who helped me move were courteous, careful with my belongings and furniture, and very efficient. Hopefully I wont be moving again anytime soon, but Ill definitely be using them again if I do.

Jamie Springer

They did a fantastic job relocating us to Arizona from MI. The time of arrival was accurate, and all of our belongings made it in one piece. They were very careful in packing us and asked questions along the way. I would recommend them to you if you are in the need for a professional moving company.

Kristin Kehrer

This company was great! We moved from Idaho to Michigan recently and the driver and movers made everything much easier than I ever expected. I have never been moved by a company previously and I would not do it any other way in the future! Well done guys, thank you so much!!