U-Haul Moving & Storage of Kalamazoo

1004 Portage Street, Kalamazoo, MI 49001, USA

Address:	1004 Portage Street, Kalamazoo, MI 49001, USA
Phone:	+1 269-345-7141
Site:	uhaul.com
Rating:	4.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 40

Aubrey Rowland

Staff was really nice and willing to help us. We had a storage unit with them for 3 months and rented a truck for the day. There is a major lack of parking at this location. This makes it very difficult loading/unloading your things in your storage unit. You better hope and pray no one else is "moving in/out" at the same time. When we came to pick up our stuff from the unit to move into our new apartment we discovered mouse feces on EVERYTHING. We had the SafeStor insurance, hopefully they cover some sort of cost from the inconvenience of having to wash most everything we own. When I informed them of the problem they told me they had to kick someone out recently because they were storing food in their unit...staff is great but location could be better.

T ROSEBURGH

I CALLED FOR A PRICE TO RENT A FURNITURE DOLLIE GIVING I THAT USE THEM TO RENT A STORAGE UNIT I HAD GOOD EXPERIENCE AND A LADY ANSWERED THEN TOLD IT IS $10 AND I MADE RESERVATION TO PICK IT UP 5/27/16 I ASK IS THAT ALL I NEED WAS THE $10 SHE SAID THE $10 PLUS TAX I SAID OK AND THANK YOU. NOW MY BF GO TO PICK IT UP AT U-HAUL AND THE SAME LADY TOLD HIM ITS A $60 DEPOSIT PLUS THE $10 PLUS TAX (SEE SOMETHING WRONG HERE) HMM WONDERING WHY SHE DIDNT TELL ME THIS WHEN I ASK HER WHEN I MADE THE RESERVATION THANK YOU U-HAUL FOR MISLEADING ME I HAD TO MOVE THINGS BY HAND WHICH NOW I BLOW MY BACK OUT FROM LIFTING A WASHER TO MY POD I WILL NOT GO BACK FOR NOTHING. THIS U-HAUL IN KALAMAZOO, MI ON PORTAGE

yoad porat

Terrible experience. I rented a truck to move apartments within Kalamazoo and was charged $120 over what I expected to pay because the milage and gas was not the same as what was written on the contract, although I informed them within minutes of the mistake and was made clear that they put it in the file I was still overcharged. Since then Ive tried to reach them again and again, spoke to 5 costumer representatives who assured me that they understand where the problem lay and still have not received my money back. Dealing with them has been an awful experience and I highly suggest to not use this branch.

Matt Nelson

They said we had a full tank of gas when we picked it up. It had 3/4 of a tank so we filled it back to that point. Got charged an extra $20 for fuel. My girlfriend called and they gave her the runaround and told her to call the 800 number. We have before and after pictures showing fuel and mileage from pickup to drop off. Its simply not worth the hassle for reimbursement. Avoid this location if possible. If you must rent from here then make sure you check the fuel before you sign. The rep also met us with the truck so he had an opportunity to observe the fuel before handing us the keys.

Chad Jacob

I came in on Sat to rent a trailer. The call center messed up my online order but once I got into the store they fixed it all. The place was crazy busy, but not one employee allowed that to change the way they handled each customer! The manager Stacey went way above and beyond to help fix the wiring on my truck when they werent working. I believe she has instilled amazing customer service skills into other employees by leading by example. We even had a few laughs while all of it was going on. True example of a wonderful person. Thank you Stacey and the rest of the employees there!

Khalfani Swindell

Got here at 7am and the general manager didnt open the door til 7:06 am. I was the first customer for propane in my rv . He told me to wait and he processed the customer behind me. Then told me to wait 20 minutes while he does a lot inspection. It has now 7:55 am and he has processed 2 other customer. This now seems like a racial issue more than terrible service. I am the on Afo- American customer in here and I have gotten propane twice before. I am no video documenting as informed to by my attorney. It is now 830 I leaving

Kim Freeman

Juanita was very helpful. Even though my reservation ran over and was completed after closing time, Juanita made sure it was done right. She happily showed me how to log in and how to access our storage area after hours. The truck we rented was clean and easy to maneuver. The place isnt in the best part of town, so we were a little concerned, but they take pride in their work and their facility.

Ronda Decker

Very welcoming to everyone that calls or comes in, quick to help you with everything you need, always make sure you have everything before you walk out the door. Amazing people all the way around I would without a dough use U Haul again. I have to say five stars for being awesome to everyone and another five for the store being clean, totally wonderful people. Thank you

Russell Matthews

We rented a 15 ft box truck and a car hauler to transport a vehicle from Kalamazoo to Flint...very pleasant experience on both the Kalamazoo and Flint end. Nice clean truck, very pleasant to drive. Many thanks to your staff. very courteous and professional

Brian Christoffersen

More than your standard uhaul joint. Since its an official store, essentially anything and everything youll need for a move of any size can be purchased here. From small boxes, to full size closet boxes and trailer hitches, theres something for everyone.

Ben Burley

Best experience of customer service I have seen in years!! Fast, friendly, and felt like my business mattered. Many companies could take a lesson from this team!!

Alex S

I have rented many times from this U-Haul and have never had any sort of issue. The staff is very friendly and have always been able answer all of my questions.

Donald Dangler

Friendly helpful staff. Quick and easy propane refills. Handy equipment for those times when you need a big truck or just a furniture dolly

Lee Adams

We had a trailer hitch installed here, it was a good price and the staff was friendly despite the large number is customers waiting.

Terry Butcher

Place is always busy but attentive to customers. They seem to always be able to find a solution for your rental needs.

purity kwamby

Great service. Fair price. Various sizes to match my needs. And i got a nice clean vehicle

Troy Zawacke

Nice people! The equipment is clean and well maintained. Big selection of inventory.

Mike Shanker

These guys were fast and had a trailor ready exactly as ordered great service!