Frontier Communications
| Address: | 860 Terrace St, Muskegon, MI 49440, USA |
| Phone: | +1 231-722-2151 |
| Site: | internet.frontier.com |
| Rating: | 1.6 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed Closed |
Location
Photos 1
Reviews 8
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Jason Turner
We signed up for Frontier in South Haven, MI and had a horrible experience. Do not make the same mistake we did. There was not one reason, there were a series of reasons that led us to drop Frontier. First, I was told I could get up to 24 mbs for $39.99 per month. My bill showed $69.99. Second, I was signed up for some security service that I didnt approve. I only figured this out after receiving a weeks worth of spam from that service. Next, I was assured the cable to my house would be buried when the tech arrived the first time. It took at least four different conversations with Frontier customer service over a four week period to finally get the cable buried about six weeks after my call to initiate service. Next, our service never worked as the technician never went into our house to test the system. It was only when I was trying to rectify my billing problems that the problem was identified. Fifth, I wasnt able to sign into my account despite having the login and password for six weeks. Finally, when that was solved I realized we were being over-billed and was late for the first bill. Next, I tried to solve the billing problem with a customer service rep who seemed either incompetent or unable to assist, yet asked for my number and promised to call me back to assure me the bill was straightened out. Sixth, a tech was supposed to come to our house on Monday, 5 June to fix our lack of internet access. The tech not only didnt show up, but never called to explain why or to reschedule the appointment. Lastly, another appointment was made for Tuesday morning, 6 June. The tech didnt arrive in the morning so the service was never installed and never worked. That led us to cancel our service with Frontier.
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Eric Scheerhorn
Amazingly easy customer service with their online chat. Got my internet locked in for 3 years at 19.99. When I asked what it would go to after that he said 34.99, but I could come back to get deals to make it lower. I left Comcast and was happy to do so in the Muskegon area. Comcast implemented a data cap on my service right after I first signed up with them, while Frontier has no data cap. Comcast was finally only willing to negotiate to my terms after I had already signed up with Frontier when they knew they were going to lose me as a customer. Glad they didnt come to my terms initially because Im already happier with Frontier. Update: Frontier Internet is running and works just as good if not better than the higher advertised speeds I was getting from Comcast. Also worth noting Comcast has been really annoying with calling me trying to get me to come back and I also had two 15 minute calls trying to unsubscribe from their internet service. As of this point Id recommend Frontier over Comcast in the Muskegon area.
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Kevin Arends
I called for business phone and internet service. "It will only take a few minutes to get you set up Sir" they said. After 2:45 minutes, 3 transfers and 4 "NEW" employees later I had an installation appointment. They recorded my contact phone number wrong, my billing address wrong and the installer could not call me because he had a wrong phone number. Over the 2+ hours on the phone, NONE of them bothered to ask me what phone services I wanted set up so once it finally got installed i had to call back and place 3 orders for them to get that right. The Internet service kept going in and out and it to 2 times to get that right and Im dumping them after less than a month because Muskegon currently has no internet service and the is no estimated repair time. Dont wast your time with them. The prices are not worth the headaches and it will cost you more in the long run.
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Brett Kennedy
Never had anything bad to say about this company until I was rudely cut off the road behind one of their drivers this morning who was going 10mph under the speed limit and I went to politely pass, the van speeds up and cuts me off the road forcing me to get back behind him so he can go slower. Rude and unprofessional on all levels. Your drivers need to take some road rage and responsible driving training, where they realize that actions like this morning put lives in danger. There were no vehicles in front of the driver where passing him would not have been a big deal, and I wouldnt have to leave this negative review to your company had I just continued to politely pass the vehicle on the road. I will never recommend your services to my family, friends, and professional network due to this volatile behavior.
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ryan baddis
Every time I call customer service its at least an hour and a half. I get transferred at least twice and the issues never get resolved. Im pretty sure the company is run by idiots. It shouldnt have to be this flipping hard. The latest in the never ending saga that is terrible customer service with Frontier. Our normal bill was around $48 a month. All of a sudden our bill is over twice as much. Between my wife and I we spend 3 hours in an online chat. Get transferred at least 3 times. Somehow our services got changed without our consent or a benefit in speeds. If it was possible to give Frontier zero stars I would. Well be switching to Ncats this week. Ive had enough of this joke of a company. WHATEVER YOU DO, DO NOT BUY FRONTIER INTERNET SERVICE. Youll be disappointed. Guaranteed!
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Chris Devos
I wished that I would have read the reviews before hand and if I could give them a negative star, I would. I paid a deposit, had them coming out on Wednesday. I called the day before to confirm and tried to get a time frame, they said between 8-5. I took the day off work and waited. They never showed up. I called, talked to a couple different people, they decided on Monday that the box wouldnt support the Internet. So they didnt come or even call to let me know. I requested my money back, 10 days later, Im still waiting. Apperantly someone didnt complete a form, now I have to wait an additional 7 business days. Their customer service is the worst. For a communication company, they dont know how to communicate. Do not use this company, find someone else!!!!
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Vision of God Records
Just got internet service. The slowest service ever. Ordered the service. Got set up. Noone showed Called to ask why they didnt show. Said they will be there soon. Never showed!. Finally days later get hooked up. I cannot open a webpage. I have a brandnew computer cannot download the drivers... This is a complete nightmare!!! Every 800 number is set up to only sell and setup accounts!!. Had to call local number to get thru to customer service! The worst service ive EVER recieved from any company whatsoever. I want u to come get my box. Unhook my service and give me my deposit back. Never got to use the service. Just horrible!!
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Eli D.
The internet is almost always at least 2x slower than they say it is and the best internet they provide in my area can only handle 2 users, so basically just me cause I use my phone and computer at the same time and if a family member is on the internet goes even slower. The ping on video games is usually around 300 when it should be no higher than 50. Costumer service is terrible, every time I complain about the internet speeds down they tell me that they cant do anything to fix it. Get more reliable internet, faster internet, better Costumer service, and start saying the true.