Firestone Complete Auto Care

1399 Town Centre Dr Ste 15, Eagan, MN 55123, USA

Address:	1399 Town Centre Dr Ste 15, Eagan, MN 55123, USA
Phone:	+1 651-234-4886
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 13

Reviews 7

Taylor B

DONT trust these guys! I went to this Firestone 15 yrs ago, and never went back after they tried telling me I needed additional work that I knew was b.s. But hey, they told me I could save money with a Firestone card! Pfft! 15 yrs later, I thought Id give them another chance since they had a good deal on tires and the recent reviews were decent. When I went in, I got a bad feeling from the get go. Jason checked me in and was completely rude. Tried quoting me 4 new tires when I only requested 3 online. Perhaps an oversight. While my car was in the shop, I asked Corey a question and found out he was also rude! It was as if my being there was a problem for them. Then all of a sudden Corey was really nice to me when he told me I needed both front calipers, brake pads, and both tie rods. Hmmm. Guess what?! He happily told me I could save with a Firestone card! That sounded familiar! I immediately called my cousin who is a mechanic (with integrity) - told me its very rare to have both calipers bad at the same time and could just be stuck due to cold weather. I also havent noticed ANY symptoms of bad calipers or tie rods. Corey wrote up my estimate - $1200! That included an alignment which they just checked before replacing my tires and the mechanic wrote there were no symptoms. You cant make this stuff up. You may be ok getting tires here, but I wouldnt trust them with anything else! Going to get a 2nd opinion on my brakes, and wont ever be back - not even for tires, Id rather pay a little more somewhere else!! Jason and Corey are RUDE CON MEN who arent even good at that! JOKERS! Have some integrity!!

David De León

I own a Chevy Blazer 2000. A few weeks ago, I paid $96 for Firestone to figure out what was wrong with my ABS brakes since they were kicking on at low speeds. They determined it was the ABS sensors and wanted to change the hubs on both sides. Each hub would have costed $280 (50 on Amazon) with a total cost of over $1000. The two main questions I asked was why are the hubs so expensive and why do you need to change them if it was just the abs sensors? The mechanic explained each hub comes with a lifetime warranty (which is not really true because this does not include regular tear and ware). He also explained that abs sensors were located inside the hubs which is why they needed to replace them (this is also false because the abs sensor is just a short cable connected from the computer to the hub). Taking that information, my dad and I replaced the abs sensor ($30 on Amazon) to the front driver side and my brakes worked perfectly fine after that. I dont want to accuse them of ripping me off here, but these mechanics are very unintelligent by the least. This fix should have costed no more than $200.

Victoria Gade

If I could give this place no stars then that is what I would have chosen! This place is a rip off. My college aged daughter stopped in there as she was having some mis-firing from her car. She told the guy that it was a spark plug issue and they proceeded to tell her they would have to "diagnose" it at a fee of $80 even though we already knew what the issue was. When I called there to tell them that they were not to fix anthing, Zack tells me that they were just finishing up her quote. He starts to tell me that all the plugs and wires were shot and all would have to be replaced. Funny. I just paid to replace them last fall.He then tells me that the car would need all new coils, a new catalytic converter (also new last fall) and a "fuel cleaning at $80". These people are crooks. We took the car to an honest mechanic and all they had to replace was 2 wires and a coil. So instead of the $3000 bill they were trying to tell a young girl that she needed, it was a fraction of their quote. These people should be ashamed of themselves.

Jim Nelson

I have four cars to service and have been a regular at this shop for at least 7 years. I always get great honest advice on the lowest cost repair options and use the Firestone credit card to save another 5%. I have found that I save 100s of dollars annually over other repair shops on each of my cars. This Firestone team goes beyond the call of duty to squeeze me in when an emergency repair is needed. Sometimes the cost of a repair is more than we like but it is nice to know this team will work with you to keep the cost down. Some of the comments I have seen make me wonder. Who brings in parts from another place and expects service? Do you bring in your own food to a restaurant and ask them to cook it? If you want great service and a great price this is the place to go. I personally guarantee you can be confident you will be treated fairly.

Anonymous User

Even after explaining the frustrating lack of service I had just received from another service station on the same block, Firestone refused to install a battery I bought from Napa down the road for my VW Golf because they "dont install customer parts" but the gentleman at the counter offered the really helpful option of selling me a second battery so they could install it as one of their parts. He also advised that it is against their policy to remove my current battery so that I could simply install the brand new, perfectly good battery I already had. Because of these policies, Hardware Hank earned my money for a set of tools and I spent an hour in the parking lot changing it myself knowing it would have taken them about 5-10 minutes. I will never consider them for any services, parts, or repairs because of these policies.

Brian Par

I honestly never thought something like this could happen to me. I went in for a brake pad change/rotor resurfacing that I had a coupon for, which would make it $80 per axle, for a total of around $160. Sort of expensive, but the convenience was worth it I thought. When I picked my car up after work they gave me a bill for $665.67. They told me my rotors were too worn and needed to be replaced. Even if this were true, they had done it without telling me and charged me $111 PER ROTOR. I drive a Jeep Patriot, and a PAIR of the best quality rotors come in around $70. The shop was closing, and I needed my car for work the next day....so I had no choice but to pay. I honestly would feel better if a thug had robbed me in the street, as I feel that would have been a more honest transaction than the one at Firestone.

Kalyan Thapa

Agreed 100% to all the negative reviews posted above. These people are real thug and the women is a con. I just got off phone with her. I got battery replaced on my car back in Aug 2013 and ever since I got my battery replaced, the car is hard to start. When I called to let them know about this, she gave me all different tests I need to do get this resolved. Well, how come I didnt have that issue before I changed the battery? I understand I am reporting this late, but I was hoping to hear, " Please bring your car and we will diagnose the battery problem, if any" which I didnt hear from her. It is getting harder to find honest mechanics shop these days.