Massage Retreat & Spa - Edina

Address:	6811 York Ave S, Edina, MN 55435, USA
Phone:	+1 952-920-2900
Site:	massageretreat.com
Rating:	2.9
Working:	8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–7PM 10AM–6PM

Location

Photos 6

Reviews 5

P Maz

My girlfriend and I went in for a couples massage and were suckered into a membership. I will say that I enjoyed the massage, however, I learned the hard way that this "business" is not run very professionally. I went out of town and the day I got back attempted to call and cancel my membership. This was a week later. I first found out that I cannot cancel the membership at the location and that the girl who was "simply covering" did not know how I could even cancel a membership. I asked for a corporate office phone number which was refused to be supplied to me. She told me she would leave a message for the manager who "might possibly" call me back that evening. This manager did not. I called back the next day and spoke with another person who actually was helpful and gave me an e-mail address that I had to send a request to in order to cancel my membership. While I thought it was odd I was not mad at her for this stupid policy so I sent an e-mail. Finally heard back 3 days later saying that I would have to pay $100 to cancel my membership. I explained that I was following my girlfriend from state to state because she was deploying and when reevaluating my finances I simply could not afford it, and that as soon as I was back in town and had time I called to cancel. While they "understand my situation" I was outside of this 3 day cancellation policy (which I was not informed of). Hard to think they understand when I was only able to get about 5 sentences out the whole time because the woman was too busy trying to get me to understand that I had failed to follow their rules and when I said "I dont like this but I guess I will pay and just make sure I create a review" her response was "and the rudeness continues". All-in-all throughout this whole fiasco I was told that I was causing problems, called rude, and told I had failed to meet their requirements. If you do go here do NOT sign up for a membership. If you do sign up for a membership make sure if something life changing happens you inform them within 3 days of signing up because they are unwilling to work with you.

Kelly Newport

I went here after purchasing a Groupon. I was a little hesitant to go based on some of the reviews, especially ones concerning membership. I was greeted right away, checked in by friendly staff, and offered some water while I waited. Riley was my massage therapist and he was FANTASTIC. He listened to my needs and focused on my problem areas. The pressure was just right. One thing that I really liked is that he incorporated light stretching into my massage. Ive never had that done during a massage before but it was great. When we finished, Riley gave me some recommendations based on what he noticed during my session (where I was dehydrated, what muscles were tight and should be stretched more frequently, etc). He seemed very knowledgable and invested in my well being. When I checked out, I was nervous that I was going to get pressured in to buying a membership but all I received was a recommendation to purchase one if I planned on coming back often in the future. One star comes off for some minor things. The major issue is that after your massage you are brought back into the hustle and bustle of the main lobby. I really wish they had a small space where you could decompress and gather yourself together before reemerging into the real world. I didnt quite feel ready to go out in the lobby right away. The other minor issue is the use of plastic cups and a water cooler. It felt cheap and the experience could really be elevated by using real glasses and some pitchers of infused water. Overall, I was very satisfied with the service. Everyone was courteous and Im pleased with the entire experience and will be returning to see Riley soon.

NeoRonin01

My defining mistake of this past year has been stepping into the financial trap known as Massage Retreat and Spa. It is extremely atypical for me to write reviews, but I feel morally obligated to say my piece even if it has the slightest hope of saving a single individual from this companys practices. Do you have expectations of a relaxing massage? Try sandwiching that mediocre rubdown between two sessions of heckling and psychological manipulation. Then you will have an accurate depiction of the Massage Retreat and Spa experience. Hiding behind their repetitive spa music and overcompensatingly plush sofas is the desire to get your signature on a little sheet of paper, obligating virtually unstoppable contract payments. I cannot emphasize the degree of stress and worry my contract has imposed upon both me and my family. Each time I try to stop these payments, I am met with yet another hoop to jump through, inevitably prolonging my subscription and wasting mountains of time, effort and money. This establishment will NEVER give the hidden details about their policies unless explicitly asked, and if the staff do not have a meticulously structured response to give to ones questions, they will direct you to their confusing website, were you will need to work long and hard while money continues to be taken from your bank account. I have learned an extremely expensive and stressful lesson, and I bought it not only for myself but for anyone who will listen. I sincerely hope that you take my advice and avoid this establishment like the plague it is.

TwentyonePanickingCrybabys Love

Let me start with this - Ive read a lot of complaints about being hounded, bothered, hung up on, not able to make an appointment etc...Ive had none of these experiences. The receptionist is always friendly and accommodating in my appointment scheduling. My appointment has always started right on time and my massage therapist - Riley - is amazing. He makes the entire experience very relaxing and effective. He listened closely when we talked prior to the massage and focused on the issues I had brought up. After the massage was over he gave me some great tips on how to take care of my body to keep it from seizing up again. I called an set up my brother for a massage for his birthday and the receptionist was amazing. He arranged everything so that all my brother had to do was walk in and give his name and the rest was taken care of for him - which is exactly how I wanted it to go. He really enjoyed his experience there as well! A lot of the reviews here are pretty old - so maybe it was under different management - I was not pressured to buy a membership, I was simply handed a brochure. There are tip guidelines in the rooms but I do not feel like thats trying to get tips - I find it very helpful as I usually have no idea what to tip someone who has made me feel so amazing. I recommend this business and Riley to all of my friends and family members and I am counting down the days until my next massage!

Amy Jorgensen

I am urging everyone I know and love to AVOID THIS PLACE. I was given a gift certificate last year for a facial and massage. Neither service was that great (the masseuse talked loudly THE WHOLE TIME) and the estetician was late. The worst part is having to go to the front desk on your way out. Not only was I hounded for tips (there are tip guides in every room, recommending tips beginning at $10 for each service you receive), but I got the heavy sales pitch for some really expensive products that were recommended for me. Then the membership sales pitch begins. And I was suckered. Worst decision I have ever made. After a few more visits, I realized this place is just plain horrible. Appointments are difficult to get and many times you get there to find out that your appointment has been cancelled. Playing along with the rules, I knew I was stuck with this membership for a year. To my surprise, when the year was up, I was still being charged and came to find out that you have to email the corporate office to request a cancellation and they require a 30 day notice. There goes another month to pay! What a crock! Bottom line - service is horrible and products suck and are overpriced. Massage Envy is good, will let you pay by cash for each appointment and doesnt hound its customers. Give them your money instead. Calling the Better Biz Bureau on this dump right now.....