Tires Plus

12700 Wayzata Blvd, Minnetonka, MN 55305, USA

Address:	12700 Wayzata Blvd, Minnetonka, MN 55305, USA
Phone:	+1 952-314-1660
Site:	local.tiresplus.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 9

Reviews 8

Alexander Paulavec

Scheduled appointment for alignment. Came on time. Service took over 1.5 hours. Technician turned my headlights off for some reason. I almost got a ticket for that later in the evening, thank god officer believed that. I always drive with my headlights in automatic mode. Scheduled for another appointment at 3pm on Saturday, came on time. My car was sitting on the parking lot until 3:38pm. Whats the point of scheduling if you have to wait about half hour before they pull your vehicle in shop? Also water in their fountain tastes really bad. 3rd alignment appointment was scheduled, took over 2.5 hours... Called manager Steve, complained about it , showed him on my phone how much time I have to wait every time (Google Maps logs that info, BTW). It was really hard to get his attention, he didnt apologize, instead started to explain how much work he has and how tough it is to do everything on time. Well, then why the store associate told me over the phone that its a good time to come now for the service? I left the shop, jumped in my car and guess what? They turned off my headlights again! I came back to the shop and asked whats up with that. Manager got all defensive, his body and hands started shaking and telling some nonsense and in the end he said "Try another store!". Wow! Great problem solving skills right there. Do you go to some special managing school to learn these? After that I asked if the tire pressure was adjusted. Instead of giving me a positive answer, the shop associate offered me to check tire pressure with him manually, which we did and it was correct. During that procedure outside the shop he asked me several times "Well, what we can do to make you happy?". What a silly question. Its like the guy truly did not understand what should be done in order to have customers happy. Just do your service right and on time, respect your clients. If you screwed up, apologize and offer some discounts or free services in order to show appreciation or at least promise next time everything will be done right. Lets see what corporates would think about that story.

Anonymous User

I needed to get the back suspension of my minivan replaced. I went to two other shops and they were only able to offer original parts. Tires Plus gave me a great price using after market shocks. The service manager spent most of the afternoon phoning around to find the correct the air tubing hose for the autoleveling mechanism. He could have given up and waited until Monday to get a tubing kit from the dealer, but he found a replacement with arguably better parts. They replaced both the front struts and back shocks for about the same price as the other shops were going to charge for just the back shocks. Its now a few months later and the suspension is just fine, as well as some other work they did - no problems. Ive been to this location a few times before and found their prices were competitive but not always the best. Never had a problem with their service. I think the "Really gone downhill" review below is bogus - see his one other review written the same way and judge for yourself.

Douglas Arndt

My wife and I purchased 4 new tires for our car nearly a year ago at the Maplewood store. Ever since, we had trouble with a leak in one tire. Maplewood tried to fix it several times and it would come back after a few weeks or months. We had since moved to the west side of town and took the most recent leaking issue to the Tires Plus in Minnetonka. We knew we had a couple pothole dings in the rim prior to purchasing the tires. The Minnetonka crew told us and showed us that the leak kept coming back due to the rim, not the tire. Due to the quantity of times we had been back to Maplewood w/o resolution, the Minnetonka store sold us the rim at cost (I saw the receipt from their vendor) and put it on for free. This was a very kind thing to do and certainly above the call of duty. They have earned customers for life.

ryan peter

Where do i start? One word, awful. Ill go backwards, . -i opened my hood yesterday, oil dipstick laying on my motor for 2 weeks now since oil change on my BMW 740i!!!! -i brought car in, because of a heavy vibration from myself putting snow tires/rims on day before. I paid money to have this fixed OR troubleshot, i mean, thats their business right? -had to return next day because it was worse. I couldnt turn around after picking car up after work, daycare. -if i brought the car in for vibration, why wasnt this checked, after balancing tires? -the "mechanic" found a bad bushing, im pretty sure they said they checked that the first day, not to mention my oil dipstick is laying on my motor at this time... I WILL NEVER GO TO A TIRES PLUS AGAIN. EVER. AND I WILL TELL OTHERS MY EXPERIANCE.

John Smith

Three stars because when I called to see if my tire was done, Mike answered the phone, and didnt even take the time to check the tire for us. We were told that it probably wasnt done, he didnt even ask our name to even know what tire we were talking about. Upon my arrival several minutes later the tire was indeed finished. however, we went in to get my tire patched up, we were highly satisfied with the customer service from the first person to help us, unfortunately we didnt get his name. He was also friendly when we came back to pick it up. The same guy that helped us originally recognized us and grabbed our tire right away, five stars to that guy! One star to Mike...

Brock Locker

I have had a couple of emergencies involving my car. The first was when I scored a flat tire, I called Tires Plus and they were able to schedule me within 30 minutes of my call to see if I can get it fixed. Second, that original flat tire wasnt able to be repaired and I was able to have them switch tires for an affordable price. Lastly, I had a pretty significant oil leak from my oil pan, I just needed some oil quarts of oil to get me home since the repair would be covered under warranty. Normally they dont sell oil by the quart but Kevin was able to help me and gave me two quarts of oil to get me home. Will be buying my winter tires from them for sure.

Anonymous User

Very great customer service...Went to another dealer shop and was very unhappy so came and visited Gary in Minnetonka. The experience was like walking into a different world after the horrible service a the dealer. When I brought my car in they diagnosed it very quickly and had a quote right away. I have been a Tires Plus customer for a long time and this visit just reminded me of why I go there. Thank You very much Gary for making my day better!

Howard Boyer

Every time that I have gotten a vehicle serviced here it has been a good experience. They seem very honest, friendly, and prompt. My only complaint is that I had just gotten 4 new tires and one of them popped within a week, it didnt even have a nail or anything in it. Anyways, since I didnt purchase the "road hazard protection" at the time of purchase, I had to pay full charge for a new tire. Just didnt feel right. Otherwise all has been good.