Precision Tune Auto Care

Reviews 9

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Jeremy Rock

Mark and his staff are second to none! Mark is the most honest, trustworthy, and downright GOOD man that I have ever met in the automotive industry. I have known Mark for a few years now, and he is just a fantastic and caring business owner. IMPORTANT: When you pull into the parking lot of this shop, you have to make sure you walk into the Precision Tune side of the building, and dont accidentally walk into the other (west) side of the building, as they are an automotive shop of a different kind, but they WILL allow you to think youre in the right place and take your business from Mark if you walk in... Marks staff has always been wonderful to me, and I have never had any complaints about them, I have never had any problems with them trying to UP-sell me on anything, and they have always taken extra time to explain things to me while I am there. I do know that Mark has had a few employees that ended up being let go in the past, with good reason, but thankfully Mark has a habit of paying CLOSE attention to the skills, work habits, and customer service abilities of his new employees, and he doesnt let them stay for very long when they dont uphold his HIGH expectations of how they care for his customers. And if something went wrong with a customer due to one of those ex-employees, Mark works extra hard to make it right with the customer and ensure that they know that HIS shop will always take great care of them. I trust Mark and his staff with ANY question that I have about my vehicles. Its all about the owner, manager, and staff of the specific location you visit when its a franchise. I can say that THIS one is FANTASTIC! PS: My wife says that when SHE takes our cars in there, its the only place where she doesnt feel like they are waiting with baited breath to take advantage of a woman that knows nothing about cars, by trying to up-sell her on stuff she doesnt need. (And thats a completely different feeling than she used to get when we were going to a different Precision Tune store that is now out of business!) Note: Yes, I posted this review on Yelp, as well, but I really love this place and I wanted to be sure that everyone who is researching them sees this, even if they dont use Yelp. :)

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Travis Isaacson

Kept putting the parts on the wrong side then just cramming everything back together and billing me out did not want to look it over when I said the vehicle was driving unsafe vehicle would not stop not steer correctly every job that they did had to be redone somewhere else ended up with broken parts everything was wrong. Ask them to free up some shims that were frozen and they go and start adjusting my steering box I asked him to stop messing with the steering box and dont touch it again and they still went in and mess with it more . The dealership said that that was ruined afterwards. Even brought in there and ask them to read an article about the issue and they just threw it away. Childish inexperienced owner Mark he has a good frontman Tony thats it.

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Remy SmokeandTears

Ive used their services for probably about 10+ years, and Mark and Tony have always been honest and willing to help me out any way they can with my Auto repairs. Whether it be taking me in when I need an oil change at the last minute, or fixing my vehicles when I have to have them brought in on a flatbed tow truck unexpectedly. Always up front, and willing to explain to me what is wrong. Never trying to sell me on stuff I dont need, just letting me know when there are things I need to keep an eye on. They have never treated me like a dumb female, unlike another repair shop close by who charged me for the same part twice,but with different names,which I didnt realize till later. I highly recommend them,they are fantastic!!!

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Nicholas Rolstad

I went for a wheel alignment as they advertise the cheapest rates in town. They tell me they cant do the alignment because I needed new tie-rods and struts, to the tune of $450. I had a friend who works at Volkswagen look at my car, he said the struts would likely need to be replaced but not any time soon and that the tie-rods were in absolutely fine condition and there was no reason they couldnt do an alignment. Bottom-line... They trick you into coming for the cheap alignment, then sell you overpriced repairs that you dont need and if you dont bite...they dont do your alignment. They are untrustworthy and I will never visit a Precision Tune anywhere again.

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Alma Wetzker

I use older cars for our family, so I see these guys a lot. They have always been real with me about what needs to be done, and what should probably be done soon. They have always been very honest with me and upfront about costs. They have built a solid reputation for honest advice that is hard to find. The work they have done has always been top notch. When I have had a difficult to find problem, they have worked with me until it is found. They also find the correct problem sooner than any other shop I have tried going to. They really do good work, and push for that extra mile of customer satisfaction. Best shop in the area, no question.

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Victor Lazarz

I took my truck in for a alignment and an oil change. Apparently they didnt have the right equipment to perform my alignment so I had him go ahead and do the oil change. I normally change my own oil . they were the last to change my oil . So today i went to change my oil and they wrenched my oil drain plug so tight i stripped the head trying to get it off . Now a 15 min turned into a nightmare. There is no need for any drain plug to be this tight. I will never go back or refer anyone to this place

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Hillary

I moved to Minnesota about a year and a half ago. I just recently had a loud screeching noise go off when I turned right. A coworker recommended that I reach out to Mark and Tony at Precision Tune in New Hope. And boy, I am glad that I did! They were able to get me in easily to check out the problem (I needed new brakes!) and then booked the appointment right away the next day. They shot it to me straight and were extremely helpful! I definitely will be coming back here for all of my car needs.

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Tim McCarthy

These guys that work here (forgot their names) are honest and do first class work. I got my brakes done and they could have easily told me to get new front brake pads, but they told me I had some life left and didnt want me to waste money. They even gave me a ride home and picked me up when the car was done so I didnt have to wait. Great Overall Customer Experience

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Jennifer Soutor

I went in for an oil change and an inspection. They saw my belt was getting run down and suggested a replacement. It was reasonably priced and quickly done. I am very confident in the work they have provided for me over the years. I especially like their way of explaining this to me in lay mans terms. Thanks guys, I will be back. Not anytime soon though.

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