Brausen Automotive - Roseville

2170 Dale St N, Roseville, MN 55113, USA

Address:	2170 Dale St N, Roseville, MN 55113, USA
Phone:	+1 651-488-8800
Site:	brausenauto.com
Rating:	3.9
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–4PM Closed

Location

Photos 14

Reviews 11

Hannah Mirabal

I went here because I had a coupon and its close to my house. I had just bought a used vehicle and needed an oil change and a thorough look over of the vehicle. They were clean, quick, and friendly. However, they told me I needed a whole new exhaust system on my vehicle because it was basically falling from my vehicle and very rusted. They quoted $1200. As I didnt have the money and they didnt have the time that day, I thanked them for all the info and left. Im no expert on vehicles by any means, but I had never been to this place before so I went to another shop that Id used in the past same day just for a second opinion. They told me all I needed was a new muffler and tailpipe, quoted me less than half of what Brausen did. I then called Brausen for an explanation and the guy gave me a spiel about how they dont have the ability to weld on a new muffler like this other shop might so they have to replace the entire thing and then proceeded to say he wasnt sure how they didnt think the exhaust system was falling out as it was obvious. I then brought the vehicle to a family member and he put on a new muffler (with things called muffler clamps, no welding - ever heard of them, Brausen?) and tailpipe for less than $150. He also told me the rest of the underside of the vehicle looked great. Im pretty upset with the whole ordeal, especially since theyre so well priced for oil changes, but now feel I wont even be able to trust them to do that properly.

Derek H

My wife took our car there to have a leaky tire repaired. Our lug nuts require a special key to remove one nut per tire. This was missing from the car and we were unaware of it since we had just bought the car. The guy helping my wife told her they could replace the four lug nuts requiring the special key for about $6 each or we could go to the VW dealership 10min away and buy a new key for $28. She tells them to replace the lug nuts because its basically the same price. AFTER they take the old nuts off, they tell her they need to charge her a 1/2 labor (which was $57). The new nuts were actually $9 each. So the total bill was $93! When I called to discuss this with the manager Mike, he told me he was "very disappointed" with us because we expected the work to be done for free. We have no problem paying for work as long as were told ALL of the facts ahead of time. He did refund the labor but was an absolute jerk on the phone and in person. Avoid this place.

Susan Modrow

Ive been going to Brausen for the past couple of years. As a single mom, I really appreciate it when they offer a courtesy ride home or to work . Growing up with a father who was a mechanic, Im fairly knowledgeable with automobiles. So I dont often get sold on things I dont need...there have been times I thought for sure I was ready for a new set of brakes, and they sent me home saying it wasnt necessary yet. I appreciate their honesty. They do a nice job of explaining whats wrong and letting you make the decisions without feeling pressured. They let you know if its something that can wait, or if its more of a pressing need. I feel their prices are reasonable, and I love that they regularly have coupons for oil changes. Best of all, they complete the repairs same day!

Richard Schaefer

My wife and I have been in the neighborhood for over 20 years. We learned early on that having our cars serviced at Brausens was the best consistent experience over other automotive shops. Mike, Ryan and their crew know what they are doing and dont cut any corners. The shop is clean and the waiting room is well stocked. Convenience rides are always offered and they deliver on what they promise. Vehicles are complex machines and maintaining that investment is the safe and practical course. We go there for all regularly scheduled maintenance and brakes and tires as necessary. The Brausen chain is locally owned and they are respected employers. I recommend them to anyone that is searching for a neighborhood car care shop.

Jennifer Malinski

Crooks. We went there for a new thermostat in the truck, they refused to do it unless we had the radiator flushed, too. Even though it didnt need a flush... Then we took my car there, asked them to check the serpentine belt while they were doing an oil and lube. They told us it was just fine. And THEN went out to check it. Then a friend takes his car there, thinking he had flooded his engine, car wouldnt start. They told him he needed a new timing chain, $1600. He called BS on the price, had it towed to the dealership and they said the timing chain was fine, but it was flooded. Its close to home, but we wont be taking anything there again. Crooked stuff.

Anonymous User

They wanted $508 to change my alternator. $300 for the alternator, $26 to charge the battery (no joke), and $182 for labor. They negotiated to find an alternator at book price ($263, according to their suppliers - absolute highest price I could find) and took off the battery charge fee off, but I paid $437 to get my car back. AAA would not let me tow from there because of their inside job policy. Oh, and Brausen broke my temperature gauge and never mentioned it. They were fairly fast, but if you can avoid it, go to a more reasonable mechanic.

Mallory Shellum

Been going here for a couple years. The guys there have always been super nice, thorough in their explanations, and almost (if not all) my appointments have been able to be made the same day I called. Compared to most other shops - their customer service is what really sells me - the entire staff is just so friendly and helpful. Im not leaving these guys anytime soon!

Sruthi Subramanian

Rip-off from customer... Charged $38.00 for patching a flat tire . When asked why the repair cost is so much, when other places charges around 20 bucks.....they stared telling all stories about family owned business and certified techs. etc. We also have a family... They should have quoted the price for repair to the customer before starting the work.

Kirsten Engels

My experience at Brausen Automotive was fantastic. The Manager and techs seemed to really care about me as a customer and listened to my needs. Were easy to work with and did not question or look at me funny with my not so intelligent questions regarding my car. Would recommend to anyone, great family friendly shop.

Sara Woodruff

My Family and I have been going to Brausen and for years. I would not trust anyone else with my car like I do these guys. They are almost like an extension of our family. Retreat everyone there with respect and never make me feel like I dont know what Im talking about. I send everyone who asks to Brausen

Jason Moldan

Have been using them for years. Always honest, dependable work and above all some of the best customer service Ive ever seen. Even though weve moved to the eastern burbs we still continue to make the drive to have all service done at Brausens.