Roto-Rooter Plumbing & Drain Services

3 Perimeter Rd #3, Manchester, NH 03103, USA

Address:	3 Perimeter Rd #3, Manchester, NH 03103, USA
Phone:	+1 603-669-9040
Site:	rotorooter.com
Rating:	4.6
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 38

Reviews 7

adam thompson

Maintenance Manager for a mid size Transformer manufacturing plant here. 24 hrs ago the entire employee bathrooms became useless at our plant do to a impacted drainage line. This is the second time in 4 months. When I called our usual go-to plumbing contractor they opted to not come out and help us. After paying 1500 dollars for them to spend 10 hrs trying to figure out where the cleanout was and after throwing everything they had at it -to include 7 people at one time. (this is a family owned, 25 employees and well known local plumbing operation too) they WOULDNT come back to fix it. So someone recommended I call Mark at the Manchester, NH office. Well, long story short they sent out one guy. To my amazement, after telling him a little historical data on the system, he told me exactly what was going on as I was soon to find out. This guy had a completely different approach than the 7 others that had been there months earlier. There was no fumbling around and in 30 mins he was out the door. While 25 of those 30 mins were me watching the screen for the camera he had all the way 200 ft into the system. Explaining to me minute after minute what he witnessed and solving the dilemma that keeps re-surfacing after only a few months. Not only was this service 1/4 the price, but incredibly quick, and I was brought up to speed on indicators that I should be paying attention to. This plumbers name is Pete from the Manchester NH shop. Thanks guys, first time I have ever used a franchise company and needless to say I will have Petes number in my cell going forward.

Anne Sloan

March 2017, frozen ground and SEPTIC LINE BACKUP INTO RENTAL PROPERTY!!!! Needed emergency RotoRooter service. Looked for local company online. Manchester office returned my call immediately, came out promptly and cleared the line. Technician Pete showed me the MASS of flushable wipes caught on roots growing into septic line. Pete suggested that I locate the clean-out access to the septic line underground and remove the roots, once the ground had thawed in the summer. ( I did not do this follow-up........) August 2017, 1pm SEPTIC LINE BACK UP AGAIN IN RENTAL PROPERTY, MORE FLUSHABLE WIPES!!! Called RotoRooter, but they were totally booked for the entire day. This would not wait until tomorrow. Tenants without water!! Service tech Leo asks Pete if he would make a service call ON HIS DAY OFF (Pete has to arrange babysitting for his child). Pete was AMAZING!!! He INSISTED he was going to solve this septic line clog today, and get back in time for his childs dinner. Working with my neighbor who offered help with his excavator, the access to the septic line clean-out was located, Pete had the ROOT MASS & FLUSHABLE WIPES cleared with a shovel in 30 minutes!! I have NEVER SEEN SUCH COMMITMENT AND DEDICATION TO CUSTOMER SERVICE!!! Pete is AMAZING!!!

Joshua McIntyre

My sump pump was buzzing, not turning on, and it was causing my circuit breaker to flip. At first the service agent told me it was just electrical. I explained that the wiring in my house was fine, and that it sounded like the pump was trying to turn on but wouldnt possibly because of a jam. The agent then reluctantly looked at it and told me that the pump was only draining from showers and sinks. Then, after removing the pump, he told me that it was jammed from toilet paper or baby wipes. I asked how this was possible, and he said he didnt realize it was the type of pump that churned up sewage. He then asked me if it was worth cleaning out or if I would consider replacing it. I said as long as it worked and he could remove the jam, Id like to go with cleaning it. After removing the paper (all of this only took about 40 minutes or labor), the pump started working fine. All said and done, the problem is solved, but had I not stayed adamant in suggestions of how to fix the issue (and I have almost zero knowledge on how the pump worked), Id be stuck with an electrician bill for a job Roto-Rooter should have been able to identify and fix with very little effort. Thanks for the $358 bill!

jed pierce

I had a sewage backup, called Roto-Rooter plumber in Manchester at 8am, the technician was dispatched to my house in less than an hour. Tom (tech 294) arrived, he was friendly and polite which was a major plus. He had the situation diagnosed with an estimate in no time at all and then was very up-front with pricing and the possibility that there may be a larger problem which may cost more. Bing, bang done!!! Tom fixed the problem and got me to show me monitor as he ran the camera through the sewage pipes while he explained the trouble area and preventative maintenance that can be done. These things always cost money so to me it is professionalism and quality that are the benchmarks of value. Additionally we had to move a piece of furniture to access the clean-out, which Tom helped me both remove and place back. I cant say enough positive things about this experience, nobody wants to have to call for help but if you do I suggest calling Roto-Rooter plumbers in Manchester NH and ask for Tom. Thanks!

Charlene Wallace

I called for two services. My personal home and rental property that I own. My homes drain was fully clogged and we had done pretty much anything that a homeowner can do to try to fix it. Alan arrived, explained everything that he was doing to diagnose and then fix the problem. He was in and done in an hour and a half. My rental property had already had a contractor work on it. Then a couple of weeks later, the unit began experiencing draining issues again. Alan diagnosed the issue and explained the fix. The issue turned out to be tree roots clogging the pipe so without running the camera down there to see what the issue was, this issue would have reared its ugly head over and over. Alan went through all possible diagnostic scenarios before using the camera (recognizing that using the camera increases the cost of the service pretty substantially). Alan was professional and personable and both issues were resolved on the same day. Thank you Alan!

Dean Almeida

Crooks if you value your money go else where. My mom who is a widow lost husband in June on one income got robbed worse than a mechanic. Initial call was told $75.00 to just have them come out to diagnose then give price. They come up with a 650.00 estimate on something they dont even no whats wrong. 175.00 to remove remove toilet, come on its 2 bolts if I would of known that I would of removed it myself. 395.00 to snake the line when a cost of renting one is 65.00. Then 195.00 to snake a camera in it. Moral of story "DO NOT USE ROTOR ROOTER". Damn crooks. I will reimburse my mom for this cause I will not let her take another hit shes been through too much. BBB.orgBusiness Review OverviewComplaintsCustomer Reviews THIS BUSINESS IS NOT BBB ACCREDITEDRoto-Rooter Plumbing & Drain Service Find a Location On a scale of A+ to F 3 Perimeter Road, Unit 3 Manchester, NH 03103Get Directions

Heidi Thomas

My toilet overflowed on a SUNDAY!! The only plumbing service that returned my call and could come was Roto-Rooter of Manchester NH The plumber - Tom me called me back within 15 minutes of my call, confirmed the information about my emergency and gave me a 2 hour window of when he would be able to get to my home – he was on another job. Within about 1/2 hour I received another call that he had finished the previous job and could come right away. Tom was professional and tried all the standard procedures on the clog. When it became obvious that the clog was further down the pipes he gave me all the information and options along with a new estimate. When I gave the go ahead the problem was solved in a reasonable amount of time. Tom was very informative and did a great job. I was very happy with the service and that I had a working toilet again on a weekend!