Public Storage

Address:	300 NJ-10, East Hanover, NJ 07936, USA
Phone:	+1 862-701-2122
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 12

Reviews 14

Lourdes Aguilera

Today I went to this storage facility to open a storage unit account. Kareem, the Property Manager, was professional, informative and very pleasant. He took me to the unit so I could see the space. He explained the hours of operations, how to open and close the unit gate properly so I dont hurt myself, how I can store my belongings to maximize the space and how to put the lock on the gate to ensure my property is safe and secure. The facility and the unit was very clean. I like that the ceiling of the unit has the metal enclosed ceiling not the mesh wire that Ive had at other storage units. We then returned to the office to complete the paperwork. Kareem went through every page I signed and explained the insurance, the lease/rental agreement, the payment information and future charge & discount schedule. I would certainly recommend this location to anyone in the area looking for a storage facility. Kareem is an asset to your company. It was a pleasure doing business with him.

Carol Allen

Today I vacated with the property manage Tina and omg she is completely AWESOME!!! I remember the first time meeting her she was new to the property. I went into the office with a whole bag full of keys because I was unsure which key was the right key for my lock. She patiently helped me look through the entire bag and simply replied "I am sorry none of these keys match our locks" all I can do was laugh and fill out the proper form to get the lock cut. Also coming to pay my storage bill each month after that she always kept a smile and made me feel welcome. Well The moral of me telling my story is because she will go above and beyond for the customers and as I told her I will truly miss her. Thanks for everything Tina

Liz

Jordan was SO helpful!! As a first time storage unit owner, I had a LOT of questions, and he patiently answered each one in a way that I could actually understand, which was so refreshing and helpful!! Not to mention he listened empathetically while I ranted about the illegal eviction that caused me to get this unit in the first place (landlord dies, daughter inherits house and wants to sell it very quickly, so she changes all the locks one day!! Insane, and illegal, and he listened to the whole story with compassion and caring.) Really fantastic service, I would definitely recommend this place especially for first timers!!

Jonathan Ridley

First and foremost, the customer service is very accommodating and friendly. They are always willing to help whenever and wherever they can. I also love the fact that this facility is open late. Its a great help when I have to get there after work since I come in from New York City. I feel secure when I get to the building and am comfortable while Im there. The temperature controlled building is very helpful when you need to be there for an extended period of time. Having come from another storage facility, I would strongly recommend using Public Storage.

Justin Wampole

I have nothing but praise for Eric. Consistently exceeded my customer service expectations right from the start. He made getting started worry free. Followed up with any problems or concerns of mine in a timely manor. I would normally pay online, but with his pleasant and personable demeanor, I opt to go to the store to pay. With much at our fingertips nowadays, and people just being in a hurry, people like Eric are a rare find. Kind, honest, trustworthy. Because of him, I would have no problem whatsoever recommending this facility. .

Mike Parent

Eric the station manager was really excellent to work with. He was always accessible and responded promptly to any and all requests and/or questions that I had. He displayed a very friendly customer centric attitude and was always checking to see if I had any questions or needs that he could address for me. He made my first experience in using Public Storage a very stress free and positive one so I will certainly use Public Storage again in the future should the need arise.

Ruth thomas

My daughter and I went to public storage in east hanover for some boxes the associate Nicole helped me with the supplies she also asked if I was moving stated I wasnt but she took the time out to show me some different sizes of the storage. At this time I dont need space but when I do I know where to go Nicole was very pleasant and helpful, she suggested some ways that my daughter can pack her stuff which meant a lot to us both.

Eric Snowinski

Wow, I am shopping around for the best deal in storage for my upcoming move. All I can say is my search started and ended with this place. I was thoroughly impressed with the staffs knowledge & patience. I was made to feel very comfortable during a stressful upcoming downsize. Besides a great price I received amazing customer service. That is a recipe for my business, thank you! See you Soon, Eric S.

The Don

My mother went into the office a few days ago to open up a storage space but she do not have or know how to operate a email so she asked me to write the review for her; she said that she had a very pleasurable experience with the PM Tina who she stated was very professional and very knowledgeable about the business and the product. She said thank you Tina for making the move in as easy as possible.

Johaun Cook

Came into the office today to inquire about storage space for my motorcycle for the winter, and the representative was awesome. Even though there was no place for it because they didnt have outside storage, I was still so pleased with her perfessional way in handling me. Id definitely use this company for any of my storage needs in the future. Thanks a million times over Tina.

Lanay Royals

I was asked to write this review for my mother because she do not have a google account... She said she rented at public storage a few days ago with the property Manager Tina in which she spoke so highly of She said that Tina was very nice and firm about the business. She also said she will highly recommended this location because of Tina and because the property was clean

Rita Sallis

The facility was clean and the staff were great. I vacated the unit on the 8th of the month. Public Storage will only pro rate payments and provide refunds up to the 6th of the month. They can rent the unit the very same day if they have a customer. Somehow doesnt seem right that they would not give a longer window to refund. The middle of the month seems fair to me.

Pinball A

Dear Sir / Madame, I wanted to let you know of phenomenal customer experience I received from Sheohna B. She clearly knows her job and was extremely helpful in making sure it was a pleasant transaction. She is an asset to your company and because of her customer service skills I will definitely recommend this company going forward. Well done Sheohna. Thanks Ron A

James Brown

Went into the office a few days ago to pay my wifes bill and the property manager Tina was very awesome she was so helpful she even explained options of ways to increase the rent by downsizing. My wife always talked about her but I have never actually met her but now I can see why she has made a impact. she is a lovely person and kept a smile on her face.