Allied Van Lines-The Moving Company

Reviews 3

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Anonymous User

My mother (a 71 yr. old widow) used Allied for her move from Las Cruces to Richmond, VA. Their service was dreadful. First, she was told her car would be loaded on the truck with her household goods, but the day before the moving day, she was told that the car would be shipped separately on a flat-bed truck & arrive a week after her household goods. When we tried to get clarification on this by leaving messages for her "moving consultant" and other people at the Las Cruces offices, we either got no return calls or just a "oh well" attitude (from the moving consultant.) When the driver showed up to load, Allied packers who came out the day before hadnt left the proper paperwork & the moving crew themselves were nearly an hour late. Although we did eventually reach someone to clarify the car situation, it was through our persistance; we never heard from our moving consultant again, despite his early assurances to my mother to call him if she had any problems. The real issues occurred upon arrival in Richmond, however. The driver informed my mother that his truck couldnt fit down her street (although Allied never mentioned this could be a problem to begin with) & moved the truck to an alternate location & hired a budget rental truck to do "shuttle" loads to her house ... and then later informed her that it would cost $900+ ... this despite the fact that she already had agreed to a $13K+ guaranteed price. In addition, although we had a 4 person moving crew in Las Cruces, she only had a 2 person crew in Richmond (a man and his 16 yr. old son) who arrived two hours after the driver. Consequently, the unloading process took from 9:00 am to 6:30 pm to complete. My mother placed repeated calls to the Las Cruces office and to her moving consultant to get assistance, but no one could help, and the moving consultant couldnt be reached. Needless to say, my family is totally dissatisfied with Allied. Thankfully, my sister and brother-in-law were nearby to help, as my mother collapsed in tears midway through this experience since she was so distraught, and this is a strong woman who originally emigrated from Ireland & who just recently lost her husband to cancer after nursing him through a 19 month battle. Run away from Allied Van Lines & be sure to tell anyone you know who might be moving to steer clear of this pitiful organization. Needless to say, we will be filing a complaint both to the local and corporate office.

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Dana Meinecke

Our experience with The Moving Company was exceptional! My family is retired military, so we have had many, many moves both in the U.S. and abroad. This was the best moving experience we have ever had - from start to finish! We highly recommend their services.

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Monica Escamilla

I have used The Moving Company for many local moves and for storage. They have always been extremely professional, efficient, and a pleasure to do business with. As a realtor I recommend them to all my clients.

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