New Visions Communications, Inc

Reviews 8

JA

Jackie Murphy

Do not use this company! I am from the Parish area. They came in and installed the internet and phone on April 12, 2016. The arrived around 1 pm. They encountered some issues and they told my daughter that would return in about a half hour. They returned around 7:30 that evening. They had tracked mud from the basement all over the living area. They also turned on 2 lights down in the basement which they never bothered to turn off and we did not realize that until days later. A couple of days later I realized my fax did not work and while I was on the telephone discussing this with the NV technician, we realized that they had not even hooked the internet up to their equipment!! Also, when they had called to schedule the appointment at my house, I was told that they would take care of everything with Time Warner. When I called NV today, I was told they never said that and that I was supposed to cancel the Time Warner internet myself. And wouldnt you think that maybe when the technician I was talking to about the fax realized I still had Time Warner internet he would have said something? Maybe, maybe not! Anyway, the internet breaks up and you constantly have to wait for it to come up. I am not impressed! Rhonda, from Customer Service did not even act like she cared if I did business with them or not and I have to pay a $250 fee for them to come back and pick up their equipment! Good Riddance! A very Shady Company!!!!!

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ED

Edek Halon

So its 2/15/16, and I am very dissatisfied with "New Visions". I am out of the Parish, NY area where they are installing new services for the town. Granted, its all new and building infrastructure takes time but this is blatantly ridiculous. They started in 2014 with getting a contract, and they started running lines. Finally in march of 15 we were able to start signing up for services to be INSTALLED in HOMES as the salesperson William stated " Late October, first week of November" at the latest. This was in 2015.. We had no snow in Parish all they way up to the first week of January 16, and they STILL did not get it up and running yet. We are now going into March with no end in sight, I have a line run to my house tho? And so do the neighbors as well? But no internet... After endless calls to "Rhonda, and Jennifer in customer service and speaking with "Lisa" who is supposedly the supervisor..all we get is "2 more weeks, to now we dont know when it will be installed". Isnt that fantastic, a company that cannot keep their promise to install service? Of course we have no choice but to go with them if we want internet, I GUARANTEE tho the bills will come on time tho! New Visions, if you are reading this: Get your act together and keep on the promises you make, this is a very very salty start for your image. Oh, and come to our town hall meeting like we have been requesting FOR THE PAST 2 MONTHS. Thanks.

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MA

malone628

Well, after a rocky start with postponements, cancellations and empty promises, things have gotten a bit better. Unlike some of the reviews, the installers who connected the Internet to my home were very courteous and professional. The service itself seems more than adequate. It is billed as 100/100. Im fairly certain this speed is never realized, but few companies who advertise the same claim actually come through with the goods on that type of speed. As with any provider you choose, the speeds in the late afternoon/early evening tend to be bit slower compared to other times. Again this is a common problem with any provider. Compare to rush hour on the roads. Too many cars, not enough lanes. Too many web requests, not enough bandwidth. So far so good. 4 stars as of this post. 3/26/2017 update. I have decided to raise my rating to five stars. About a year into service and although I have had 1 evening where internet service was either down or slow, overall it has been great. I am not offered telephone or cable where I live so I cannot review those particular packages. Quite honestly I would probably decline them anyways. Too many people complaining about nonsense here. A light left on, illegal hookups. The price is a bit steep but I will be a customer for life if it stays where it is.

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CH

Christian Glisson

I have been with New Visions for about a year and a half now. I originally started with the TV, Phone, and Internet bundle but have since downgraded. During the initial period with the bundle, my internet speeds were incredible, as I had their upgraded internet service. I must admit, I do miss it. To save money, I switched to just Internet, and whatever their "normal" package for that was. It is still very fast, and I am pleased with it. I originally had their DVR service which was as good as any other provider out there. The menu is easy to navigate and you get used to it quickly. Because this is a "smaller" company, you get to know the names of employees quickly, especially the collections representative in my case. If you are even a day late you will receive a reminder to pay, and rightfully so as they dont have the same cash flow other larger companies do. I would HIGHLY recommend this company to anyone in the Solvay/Geddes area. It is significantly cheaper and the service is much better than what I received through Time Warner and their "Turbo" internet. Save yourself the money! My rates have not gone up even after I downgraded. Note: I use my internet to stream Netflix and play video games online. Ive never had any issues with either level of their internet for these tasks.

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TI

Timothy Edington

They did receive about 2 million in connect ny money....however I dont think they realized the expense of building a fiber backbone from scratch, nor the IRR on the investment. Has anyone seen the fabulous job they are doing on the construction end? Illegal pole attachments disregarding safety and clearances of other utilities, illegal highway crossings, double pole setting...this company will go bankrupt soon, and the assets liquidated. Doubt anyone wants a self support fiber line to parish though so bye new visions. Nice try. And if you live in parish, you shouldve had Time Warner build your system off of theirs. At least they can afford to build the infrastructure in a timely fashion.

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TH

The Cool Dad

Impeccable and highly responsive customer service, better than advertised internet speeds and service that doesnt go out when the power does (internet and phone). That speaks to me. Ive had the alternatives and I will not return to them. Customer for as long as I live in the Solvay Electric service area!! #CoolDadApproved

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DO

Doreen Mento

I have a issue that when the remote does not work you have to pick up for another. Some people do not have the ability to pick up and you are not conveniently close by. The remotes wear out is not the customers fault. We pay good money for this service. This was recommended by friends in the area. Not happy.

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DO

don seib

They suck!!! Started off good but has gone downhill since. Costs are going up significantly. Now my service is on and off. Try to call but nobody there. No customer service after 5 oclock? Thats friggin stupid!!! When do most people watch TV? Cant wait for next deal with any provider. Time to dump these chumps!!!

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