RCN of Lehigh Valley

Address:	2124 Avenue C, Bethlehem, PA 18017, USA
Phone:	+1 800-746-4726
Site:	rcn.com
Rating:	2.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–1PM Closed

Location

Photos 28

Reviews 5

Shakiyl Jones

THEY ARE THE WORST COMMUNICATIONS CARRIER EVER!!!! I DO NOT RECOMMEND THEM TO ANYONE!!!!. Ive been a customer for RCN for shortly over a year and I drew the last straw today. Since the beginning of my service, Ive always have to call a minimum of 5 times per month to straighten out my bill or inquire about my equipment malfunctioning. Just when I thought everything was "A" OK because I did not have to call for the past three months, I noticed that my credit card statement was abnormally high. Thats when I found out that RCN has been billing me for CABLE AND INTERNET WHEN I ONLY HAVE INTERNET!!! THEY ARE CROOKS!!!! My bill has always been paid on time and my payments were on auto pay so I did not notice the additional charges until I checked my credit card statement. When I call to dispute the charges, I was informed that my bill would be fixed and suddenly my modem stops working!!!! I had been without internet service for two weeks until I got a technician to my home who said he fixed the problem. Later that evening, my service was off AGAIN!!! I spoke with a customer service representative who said that she was shipping me a new router that same day. Two weeks go by and I did not receive a replacement router so I went into the local office and a different representative informed me that a replacement was never shipped to me!!!! THAT MAKES AN ENTIRE MONTH WITHOUT INTERNET AND HORRIBLE CUSTOMER SERVICE!!! IT WAS AWFUL!! Lastly, I get the brand new replacement model only to take it home and find out that it still isnt functioning properly so they asked if they can send another technician out after a MONTH!!! No thank you. I will take my money somewhere else where it is actually appreciated. THE WORST COMMUNICATIONS CARRIER EVER!!!!!!

Larissa Brensinger

Finally cancelled with them! Ever since we moved into our current home (4 years ago) we have had RCN because our landlord preferred that we use them. We are not allowed to have a dish and do not have many options as far as internet goes. We did have a cable and internet package originally. The price wasnt horrible, from what I remember, but slowly we were getting increased outages in our cable. It started off once in a while and became a multiple times a week thing. They wouldnt do anything about it, would always tell us that it was an outage in the area, and never gave us proper reimbursement off of our bill. Eventually, we even started to lose channels. My husband called and canceled our tv service. They offered to lower the price, but he still said no because it still wasnt worth it. Then I called them trying to get the internet speed increased since we were paying 60 dollars a month for like 2MBps speed... They actually increased the speed and reduced the bill because we were overpaying. Fine, great. Then we started to have "outages" on a regular basis with our internet. Today I called about the second outage this week and when I expressed irritation that they still havent changed my number and name when requested, the lady told me it would cost 13.50 BECAUSE it was a marriage name change. My immediate response was "Cancel my service!" These are not the only problems I have had with RCN, but dont know how much space I have to write this review. Over the years - Horrible customer service, Idiots, Lots of outages, fees for absolutely EVERYTHING - including making payments! Do not choose RCN!!! We are going with service electric for their value-PIC.

karo rodriguez

I started 7 months ago with this service, paying 67 or 68 monthly (cable and internet), two months ago I decided to add some channels, I agreed to pay 100, two weeks ago for personal things I had to reduced my expenses, so I called them to cancel my cable that I dont use at all cause I dont have TV, so the lady told me that I ll pay 50!! just for internet!! that I think that was too much but I didnt have no option so I took the deal, she told me that I have to return the box, She gave me the option to send it via UPS, she said that I had 10 days to send it, she gave me a ups label, and I sent it. Anyways, this morning RCN sent me a bill of 117.00 even more than the money that I used to pay. I called and this customer services guy was very unkind, a shame that I didnt wrote his name, he said that I had to take the box to the office located in Bethlehem, I work so far from them, and the first lady gave me the option to send it via UPS, he treat me like I was a person with no studies, with no education, talking me slowly like I couldnt understand what he was telling me, I am just so upset with this company, I paid already, but I am thinking to change to another company because you as a company cant make jokes about a clients difficult situations. I felt very frustrated when the customers service guy said "YEAH YEAH you lost you job ok" in a sarcastic way. I understand the rules and that you will gave me the money back in two or three months but you are losing another customer because as soon I get my money back I am leaving to another company. 50 dollars just for internet for 69.99 I can get internet and a phone from verizon.

Carole Schachter

I also was given incorrect information by a customer service representative. I called about my ever rising costs and was told that I could get my bill lowered by $20 as I read in a previous post. He also offered to give me a faster modem speed for free, but I would need a new modem. Someone would bring it out. Soon my husband complained about a couple of channels being gone. The $20 saving was because he cancelled my premium package! I called and got the money back for that month and the service restored and a $40 credit for the inconvenience. No lower rate. Then my bill comes and there is a $50 service visit charge that I was never told about and a new $5.17 modem rental fee that I was never told about. Seriously! The young man I talked to needs to be trained on how to give people honest and complete information. On the bright side, I called today and got the $50 fee waved and a slightly lowered fee for the premium package. No lower rate for the bundle. I have to drive to RCN, take my modem back and get an old one if I dont want to pay the $5.17 a month for the modem. On the plus side - the woman today was very nice and helpful. The bad news is that cable is becoming quite expensive! Should I be looking into Dish or go back to Service Electric?

Tom Miller

Weve been with RCN for 4 years, and the service has been pretty good -no issues with internet which is fast, and TV is reliable. The problem is the price - after your introductory rate expires, it gets pretty expensive (and theres no indication on their website what the rate will be when your introductory rate expires - pretty shady if you ask me). We were paying well north of $200 a month. Spending $2,400 a year seemed a little much, so we got rid of our TV completely. We now pay about a third of that, even including Netflix, which saves us about $1,500 a year. When we called to downgrade youd have thought someone wouldve made an effort to try and keep our business, maybe offered us a deal of some sort? Nope, the guy on the phone sounded like he hadnt slept for days and had all the life sucked out of him - he was so depressing I was almost tempted to stick a hose on my exhaust pipe and shuffle off this mortal coil myself. As for Jackie, whos job appears to be trying to rescue the companies reputation by responding generously to every negative review (whether reasonable or not), seems like a crap job too - Keep on keeping on Jackie! I hope they pay you well!