Time Warner Cable

Address:	483 Plaza Dr, Vestal, NY 13850, USA
Phone:	+1 800-955-0750
Site:	spectrum.com
Rating:	1.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 16

Reviews 7

Matt Rich

T3/T4 timeouts constantly causing my modem to reboot. First two technicians sent out told me everything looked fine. Third technician told me it was faulty wiring in my house line and rerouted a new line around my house. Still getting the timeouts. Ive tried different modems (including one supplied by Time Warner cable), Different coax cables, different power supplies for the modem and nothing has fixed the issue. This is obviously something on their end but there doesnt seem to be any way to file an issue; their last resort is to "send out a technician" to give me the same rundown. Ive had this issue for months and I am at my wits end with dealing with this company. If there were any other reliable ISPs in the area I would switch in an instant, regardless of price. Easily the worst service Ive ever experienced. UPDATE: My issues have since been resolved, but not without a significant hassle and constant work on my end. I spoke to an online technician that indicated my issues seemed to be ingress on the line and that they would need to send out a technician to verify. He told me that technicians typically dont look for ingress on the line unless specifically told to. We scheduled an appointment and they sent out a technician that was able to verify that it was indeed ingress on the line caused by a neighbor on the same network. They adjusted the circuitry at the pole to reduce the effect my neighbors faulty equipment had on the network and scheduled an appointment with them to fix the issue on their end. Since then Ive had a stable internet connection. While I am relieved to finally have this resolved, the process involved to get to root cause has left me extremely frustrated and disappointed. TWC/spectrum is certainly willing to assist with any issues and are actually quite good at scheduling technicians and visits, however I have no confidence in their technical abilities to debug and fix their own network and hardware. My opinion and rating have not changed.

Dolores Edwards

Tomorrow will are handing in all our boxes and modem. This is the worst company for customer service in the whole United States. We are elderly and my husband is in poor health which was aggravated further by being on the phone last week to cancel our service because we have moved out of the area. We have been their customer since they put up the first pole in our area. I sat by my husband while he was transferred 12 times to get the service cancelled. One of the transfers was to Comcast sales representative, several of the transfers were to music only and several to agents who were not authorized. We have been trying to cancel for several months. In March we handed in two of our cable boxes because we no longer lived in the house. When we handed those in our bill was supposed to remain at 155.00 per month until we closed on our house.We paid that religiously every month. Last week we get a bill for 362.00 saying that the partial cancellation done in March was reversed by them. We are so glad to be rid of this company. IF you have a chance to go elsewhere, DO it.

April Shampang

ive had twc for a yr now, after 8 months my box started messing up on a regular basis, the same error everytime it needed to reboot, A101 . for a week straight ... i called for support.. they set up a service call, and told me they would send a new box free of charge, ok thats fine . so i told them you have a tech commming out cancel the order for the box.. they said they did, they never did, 1 hr after the tech left the new box came after they were told to cancel the order.. i went to run lines from one tv to another and went to get my splitter,and then came to notice that the tech took my parts that i had purchased.. and then if you read the print on any payerwork for prices, they charge $25 for any trip they make to your house, so they scammed me to try to make a quick $25 to retrieve the box that was sent ...that should of been cancled...and never sent in the first place... after complaining for a week straight they tried to offer me an upgrade.... like i dont want ur upgrade ..your service SUCKS...as well as the prices.

BOB CROWE

Personally Time Warner Cable doesnt even deserve one star. I had Time Warner come set up basic cable and internet at our home. Granted, the man who "set it up" was nice. However, it took 10 minutes to set up and he rushed without setting anything up CORRECTLY, I actually had to end up programming everything myself including the internet, which in retro spec, Im sure dial up would be faster then we have now. I just called to cancel to the service at our house because I am tired of paying a monthly fee for stuff that isnt working. Our cable skips, our internet is slower then a turtle and all they said when I called and complained was if I tried turning it on and off again. Absolutely WORST service ever. About 10 minutes ago I called to cancel it all together and they actually argued with me. Now instead of being actual decent people and coming and gathering their awful box and modem they expect me to drive and bring it to them. Save yourself the stress and time and dont even bother with this company.

David Savich

I had a very poor experience with Time Warner Cable. Due to their increasing rates, and extremely poor customer service, and never being available for their working customers, I canceled their services. Upon canceling my service, when I returned my equipment, I was assured I would receive a check for the amount that Time Warner billed me in advance for the following month. I never received a check or had my credit card credited that owed amount. When I reached out to them, they said they owed me nothing and kept changing the previous monthly billed amounts and bill cycles, aiming to confuse me, even though I had my bank/credit card statements in front of me with the dates etc... They make millions of dollars each year by installing little fees like "router charges" and things like that. Their cable and customer service does not improve... but its nice to see that they can spend $X amount of dollars to renovate the interior of their Vestal office every 3-4 years.

Kristine Kieswer

Ungodly amounts of trouble in one year of service. **Service interruptions (I work from home), **billing mistakes (somehow customers who pay on time every time can get lumped in with deadbeats and become ineligible to pay online or by phone (only through rude customer service agents who have no access to the pages of notes associated with the account), **incorrect info about putting service on hold (DONT DO IT; youll come home to a rate thats double what you were paying before, a tidbit they leave out when they tell you theyll happily put service on hold, **incorrect tech diagnostics from India, ("You need to exchange the modem." I drove 40 miles to do so and that was not the issue at all). So 25 phone calls and several in-person trips to the local office to straighten out problems, not to mention hours of life wasted, and this was another crappy cable experience. Where are the monopoly police?

Ameera Ayodeji

If it was possible to give zero stars. Ive been with them for less than a month and Ive had so many issues if you have the option to get something else unlike me do it. My internet kept going in and out at will but only when I really needed it. They had a guy come out NOT from time warner but with a contracted company the guy tells my there is nothing wrong he happened to come at one of those times that I happened to have service and as soon as he leaves its out. Waste of time and money. After several angry calls they finally accepted that the problem was their modem and apparently the modem had a bad device history asking me to go in and have it swapped out. I dont understand why not the trash but thats where I am now waiting in the longest line of life to switch out this terrible modem fingers crossed this one works. Terrible terrible terrible terrible experience thus far.