United States Postal Service

7802 37th Ave, Jackson Heights, NY 11372, USA

Address:	7802 37th Ave, Jackson Heights, NY 11372, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	1.5
Working:	Closed 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 9AM–3PM Closed

Location

Photos 32

Reviews 11

Dawa Sherpa

This post office is one of the worst. Went here to renew a passport. They make you wait in line for four hours. You better get here before seven and bring a sleeping bag with you because they are gonna make you wait forever before any of them actually want to serve you. There is this woman here with the name tag of Angela. She was the one who had to renew the passport. Very rude and very disrespectful. She told us we made a mistake with our form. After waiting for four hours, she tells us to go and do it over. She yelled "NEXT" as she glared at us with her beady eyes. When we filled it out again, we went to her again after waiting for her to be done with another person. She says that its still incomplete and yells NEXT. She says we havent filled out the passport number and information. The funny thing is, she had the passport with her the whole time and didnt give it back to us from before. When we tell her that, she yells at us to shut up and throws our passport. How were we supposed to fill it out when she had the book the whole time. Horrendous service. After four attempts and five hours wasted in line, she did it for us with a solemn look on her face. When we try to call and complain, no one wants to pick up the phone. No supervisor nothing to complain to. As everyone else here said, terrible place. Funny thing though, whats written on the window is. "Our goal is 100% customer satisfaction". What a laugh.

Roger Tsui

I would give a zero rating if I could. When for new passport application. They didnt take walk-in, appointment only, which wasnt my issue. My problem was that the number they gave me kept trying to make an appointment in Brooklyn which I wasnt going to go to. Everyone there was rude and overworked, which I do feel sorry for but if they cant provide decent service, they should hire more people. I actually had to go to Suffolk county in Long Island. After calling, and an actual real person answered, I set up the appointment the next day. The application, photo and paying took less then 15mins. My advice, if u need help with any passport related issues, dont go to any office in the 5 boroughs. Go to LI or out of state if u can. This office was not helpful at all.

Mahmudul Robin

Agree with all negative feedback. Worst USPS office. I am already missing one of my package that they marked as "Delivered". They took my number and address and said would contact with me within one business day, but they never did. Then i had to call them and they gave me the consumer service number. So I called the consumer service but they never picked up my call. Left voice mail as instructed but didnt heard from them yet. Delivery guys hardly deliver items to me. They dont even ring the bell but leaves the notice. So most of the time I gotta pick it up. Also customer service in the office so poor. The supervisor is very rude. This guy gotta go back to school to learn how to talk to people with respect

David Boylan 3RD

Honesty for youre own sanity avoid this post office at all cost. I heard every story these guys got and I would have never changed my address if I had know the level of disparity this place would put me thru.. Insurance checks gone missing, eviction notices that were refused without my knowlage, letters from my university that came opened or not at all. The blatant lies that spew from every postal employee trying to cover someone elses ass were far to common. So if you need to do buissness at the post office I suggest anywhere but here.

Alvin U.

I usually dont have a problem with this post office but, then again I dont interact with an actual person there. Today I couldnt go into the P.O. because I had a stroller with 2 of my children. There is no ramp so I would have to carry the stroller up the stairs. I saw the mail truck parked in front and I tried to give a package to the driver. He just turned me away and pointed to the P.O. I pointed to stroller and with an attitude he insisted I go inside. It takes 2 seconds to hand him a package but, he was to busy to accept it.

jay b

I was waiting for an important parcel at home on my day off, since status of the parcel i was awaiting was marked as "Out for Delivery" on the USPS website. When I checked the status online in the early afternoon (waiting for the buzzer to ring all day) the status was marked as "no safe place to leave package" (with a notice in the mailbox) when I had clearly been home all day. Postman never rang the buzzer. Incompetent service and an utter disgrace to the neighborhood and all its residents who rely on this branch.

Makochii

They dont delivery my mail when they suppose to. I go and ask next day they give me some b.s answer. Go back on tuesday the nice lady that works there tells me it never left their p.o ... like wtf, please guys do your job right. If you expect the manager or whoever that big asian guy is ... dont bother doesnt even help much always asking you for confirmation number and be like oh its not here you see ... like i came here for an answer not for the obvious answer i see on a piece of paper , do your DAM JOB!!!!

James Guzman

If you are supposed to deliver a package to a residence, and you dont complete the delivery, a pink slip is supposed to be left behind with inforation on when it will be attempted again. Furthermore, I live very close to this post office yet packages delivered to my area are always last to be delivered. That makes absolutely no sense. Please supervisors or managers in this post office, do your job and regulate your workers. If I performed this poorly in my job I would have been fired a long time ago.

Sergio Fernandez

9 sent out of 10 packages... this week you guys lost one. so far you have lost 10% of the products I send.. not a good thing, I left the other post office because they also misplace package. plus, you never even wanted to see if the item was in your location. did not even want to see my tracking number... they found the package.... so I raised the # of stars.... so far 15 packages send all delivered.... your are better than the 8027 Broadway post office... since they changed the staff, they suck.

Atsuko Yagi

Kind of weird to rate a usps location but this is probably my favorite post office. I prefer it over any other major hubs in the city. Deliveries get scanned on time and employees are helpful. Other locations have mean, disrespectful workers that generally lower the image of usps, but this one gets your package sent without attitude. Down side is, it seems to be crowded all the time and package deposits are almost always full. Best to go early in the morning.

marysol losada

I wish I could give their service negative stars. first of all it was crowded, second there was a huge line, third of all it took forever and when I finally made it to the window and very politely asked if the lady could help me mail something she said with an attitude " you have to do it yourself " EXCUSE ME ? I have to practically beg her to help me, this post office lost a customer today.