Firestone Complete Auto Care

138 Alexander Ave, Lake Grove, NY 11755, USA

Address:	138 Alexander Ave, Lake Grove, NY 11755, USA
Phone:	+1 631-240-0476
Site:	firestonecompleteautocare.com
Rating:	2.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 8

Reviews 4

Adam Libuser

This place is a complete scam. i brought my car there for an inspection and was told it wouldnt pass as it needed a serpentine belt (which i may have) and a tie rod and an alignment. They quoted me $567. I did not think i needed a tie rod, but agreed as I wanted to get the car inspected as it was past due. They call me to tell me it is ready and i go to pick it up and after I pay and go to get in it there is no inspection sticker. I walk back in to tell them and they apologize and say "how did this happen. I answer "I dont know". as i am sitting there, everyone they talk to on the phone has a vehicle that wont pass inspection because it needs tires, or a ball joint, etc. When i take the car on the highway the next day, the car pulls to the right and has a vibration in the wheel at cruising speed. I call them and tell them the issue and they tell me to bring it in. I have my wife drop off the car and of course right before she does the check engine light comes on for ABS. When she drops it off I call them and let them know the issues and also tell them that the inspection may be an issue as the light had just come on. He says they will check it out. An hour later I get a call from a Steve, who tells me my car wont pass inspection as there is a check engine light on. I said i know and that I had brought it there for the alignment and vibration. I said just let me know the codes and I will take care of it. He tells me it is $100 to run the codes. ($100? it is free at Pep Boys and Autozone). I start to lose my patience and tell him to just fix the pull and vibration. He tells me it is because I need new front tires. I tell him I had the same tires on before the work was done and no pulling or vibration. he says he drove it and there was no pulling. I say I have been around cars my whole life and know when a car pulls and this one does. At this point I lose i and tell him to just fix my damn car!. he says he will put it on the lift and check it. I get a call a half hour later. He says the alignment is perfect. Lies and deceit....

Alicia K

I have had very positive experiences with this Firestone location in caring for my 03 vehicle with over 135,000 miles over the past two years. All parts I have had replaced (struts, brake pads and rotors, even motor oil and filters) have been basically at-cost, and labour rates are reasonable. In my experience, service is very fast - most of my walk-in oil changes have been done in less than 30 minutes, barring weekends (still less than an hour), and larger jobs (also walk-in) in less than an hour and a half. Their tire repair services have saved me on three occasions. In situations where they could have deemed the tire unfixable just to get a tire purchase, they were honest about their abilities and helped me extend the life of my relatively new tires. Front-desk employees have been very informative and have pointed out significant issues I would have missed until it was too late, saving me from dangerous situations or thousands in repairs down the line. Theyve shown me damaged parts from the car on both of my major repairs to help me put what I was fixing into perspective. They have taken the time to speak with me about preventative measures that would best suit my specific model/year and driving patterns. Ive never felt cheated, pushed into a service I didnt need, or that I was treated disrespectfully. Lastly, Firestone puts out some pretty reasonable coupons (tires, oil changes, brake services, etc.) on a regular basis. This is what originally brought me to this location, and the service has kept me around. As everyone knows, car problems are frustrating! If you treat the people whose help youre seeking with kindness, theyll more than likely do their best to help you the best they can. This has been my experience with this locations employees, and Im happy to recommend it to friends.

Thomas Bosch

This Firestone is the worst Firestone Ive ever been to I will never be going back to this Firestone theyre a bunch of liars & Crooks they promise you things and dont commit to them. If any of their managers promises you anything make sure you get them to hand write it and sign it because they do not hold their word for nothing. I had a tire that got shredded from the inside manufacturer defect and the manager said no problem just bring it in and well replace it for free I get there and theyre trying to charge me $49 saying that its not free anymore and I also had a warranty on the tires which should have been able to give me a free tire but nope they said its not with the year even though the damage occurred within year and told me that they have to order a tire then whats the tire finally came in now it was over a year they like to play games and make sure you listen to the Fine detail print . I even called corporate and they said that they were going to get a manager to call me back to discover what happened here and I also have corporate on the phone while this was all happening and they said that theyre sorry that they cant even help me so you know what Firestone I am done with you forever I thought you guys turned your whole thing around because I had a bad experience with Firestone back in 08 corporate made it right and then I started using them again I even opened up a credit card with you guys and now after this experience I am totally done like I said forever

Kirt S

Brought my truck in for an alignment after I put a new steering rack in it. Was there for about 3 hours. 3 times they gave me the truck and the steering wheel was off center(to the right). After the 3rd time they told me that they were running out of adjustment(threads) on one of the tie rods ends, and that they had to remove them so they can adjust the steering rack internally first. They wanted to charge me extra for this, however, the steering rack doesnt even have an internal adjustments. So I just took the truck home. Awhile later when I was under the truck doing an oil change I decided to take a look at the tie rod ends. On the right side, they never undid the clamps on the CV boot when they adjusted the tie rod, so the CV boot was twisted completely around. The left side was the side that they said was "running out of threads, so the tie rod might fall off". I went 1/2 turn IN on my left side, and 1/2 turn OUT on my right side. The 1/2 turn in on the left side gave MORE thread engagement, and the 1/2 turn out on the right side helped to unwind the CV boot some.... ALSO, more importantly, my steering wheel was centered perfectly. Took me less than 10 mins to do. They also showed me a fake alignment report to try and bait me into paying the extra fee of "removing the tie rods to internally adjust them first". But that is too complicated to even get into.