Monro Muffler Brake & Service

114 Pearl St, Essex Junction, VT 05452, USA

Address:	114 Pearl St, Essex Junction, VT 05452, USA
Phone:	+1 802-878-2677
Site:	locations.monro.com
Rating:	3.5
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–6PM Closed

Location

Photos 15

Reviews 5

Josh Partelow

I had a exhaust that I wanted to install on my car. After getting about halfway through installation I realized the rest of the bolts were far too rusty for me to get off by myself with just hand tools. I came into Monro Muffler in Essex near Wicked Wings hoping they could torch out the 3 bolts that were preventing me from getting the old exhaust off. I was told that the soonest they could get me in was monday at 1pm so I said that was fine and booked the appointment. I asked for an estimate how much it would be since it was only 3 bolts that needed to be removed the guy who seemed to be the manager quoted me 100 to 140 dollars to do the job. I felt the price seemed a bit high since half the job was already done but I reluctantly said okay since I was in a bind. I show up on monday at 1 and check in for my appointment. I look down at the schedule thing on their counter and I can clearly see my name is crossed out. Only I never cancelled and no one ever called me??? That strikes me as odd but I patiently wait in the waiting room. At about 1:15 a "tech" brings my car into the bay to begin working on it. After a lot of banging and loud noises in no time at all he has the old original exhaust off. I assume things are going well as I see he is fitting up the new exhaust well before 2 pm. I figured it would be about an hour job tops for any halfway decent mechanic. Except he was not. My car is rolling back out of the bay at around 2:10 and the keys are returned to the guy dealing with customers in the waiting room. He tells me my car is all set and attempts to charge me 180 dollars!!! I say okay well i was quoted 100-140 and that took barely an hour. He then decides to charge me 140 after he had admitted he had "made a mistake". Kinda shady especially since the dealership probably wouldnt of even charged that much but okay at this point I just wanna get outta here as the waiting room is dusty and uninviting. I hop in my car to leave and fire it up. Instantly I am staring at a nice bright orange CHECK ENGINE light. I am not dumb and I even took a picture of my cars dash the morning i left for Monro muffler with no check engine light on for this very reason. I instantly go back in and ask why I suddenly have a check engine light on. They give me this incredibly bullshit excuse that because its a aftermarket exhaust that its messing with the o2 sensor. Hmmmmm Only the exhaust mounts up to a flange thats AFTER the sensor. So there was no difference in the exhaust flow leading up to the sensor....That just didnt make any sense to me and a tech at the Automaster laughed out loud when i told him that what he had said. The guy at the counter of Monro says to drive around a bit and the ecu will adjust and the light will go off. Again I was skeptical when they told me that but was tired of being there so i left and headed to auto zone to have the computer scanned for codes. Sure enough the code coming up is for Primary o2 sensor. I am not dumb and I know that those sensors are delicate and my guess is the tech was very rough on the stock exhaust while removing it and the sensor was damaged in the process. I have driven around for two weeks now and to no surprise the light remains to stay on. I now am getting poor gas mileage due to the damaged o2 sensor causing the car to run rich. These guys are shady as they come. I regret not waiting a few days longer til Burlington Muffler & Brake had an opening

Eric McGraw

Ive been going here a few years now, and have had nothing but positive experiences so far. Each time I have had the pleasure of dealing with Pete (friendly guy with glasses) who each time has diagnosed my problem, given me options / breakdowns of prices for each, and gone above and beyond to make sure I was taken care of. Here are a couple of specific examples: Went to an alternate location first, where I got new tires put on, and some crazy quotes/charges that seemed off to me. Also, after getting the new tires there was a weird whining/rubbing noise whenever I slowed from high speed. Went over to Monro, found out what the previous location quoted me for wasnt even what was wrong, they were able to get me in and fix it very quickly, cheaper than the random previous quote as well. I forgot to mention the tire noise at the time, so I came back a few days later for that and they troubleshot it, remounted shook it down tested it, noted they didnt find anything apparently wrong, and didnt even charge me for it. I was pretty amazed. (The issue was resolved from then on as well) Most recently, I needed new front suspension. He gave me two options, noted the benefits/differences of each, and I dropped it off to be fixed. When I got the call that it was completed he also noted that there was a part he forgot to include in the quote that needs to be replaced any time the entire front suspension is replaced like I had done, and that he went ahead and replaced them as needed anyways and didnt charge me for it since he forgot to put it in the quote prior. Ive never had to deal with this Austin character the negative reviews seem to mention, and I may have had a very different experience if I had, but considering my experiences with them and particularly Pete so far I will not go anywhere else for my vehicles needs.

Anonymous User

Terrible service. Completely agree with Nathaniel. Have been getting oil changes and brake jobs here for years; friendly, fast, inexpensive service. Suddenly, this new Austin guy comes along, and has been rude as soon as you pick up the phone. I made an online appointment for the first time, called to follow up 3 days later and told they never check the system. When I suggested they not allow online appointments, "Not my problem" was the answer. Was told I would now be charged for things they used to do for free (no more "free tire rotation"). Cheap oil change not worth the rude, disinterested service.

Nathaniel Kemp

Horrible customer service and they fit the negative service staff stereotype: hate their job, hate their customers, and just dont care. But understand that your car WILL get fixed for hundreds and hundreds of dollars by a**holes. That may be all you want and if it is, it may work out for you. Since the shop had a manager change over to a disgruntled guy named Austin at some point in mid-2011, the place has never been the same. Really miss the smiley guy with glasses that would always answer the phone and truly care about his customers so they kept coming back.

Jon Hood

Horrible. Imagine this....simple winter tire change over. Two weeks later the front left wheel of your wifes car comes off and hits two other vehicles in traffic. $3000 in damages. Lug nuts NOT stripped, but GONE, left rear loose. Right side nice and tight. Insurance nightmare. I spoke with Austin ("Manager") on the phone. He was less than helpful. He personally did the change over and complained to me (the customer) about being tired and under staffed at the time of service. Then this? DO NOT GO THERE.