DCH Toyota City Service Facility

Reviews 3

UR

Uri Dalal

Check your cars after service, people they arent doing anything other than checking off your free maintenance visits. I have been getting misled and lied to by certain members of the staff at DCH Toyota in Westchester County in New York State. I lease a 2015 Scion XB that I am more than happy with. It’s a wonderful car and I was planning on staying with Toyota at the end of my lease, but I am incredibly unhappy and dissatisfied with the DCH Toyota Service center in Mamaroneck, NY where I have taken my Scion for it’s routine maintenance checks. The first incident occurred when I took my Scion to the DCH Service Center and asked why since the day after I drove the car off the lot when I start the car the Low Engine Coolant Temperature Indicator stays lit for at least two minutes before it finally shuts off. I’ve checked the coolant level repeatedly and it’s fine, but the light stays on. Not only that, but when I drive the car longer than ten minutes, I smell burning anti-freeze. It’s a strange odor that smells just like the liquid itself but as if it’s burning. My technician Mike at DCH Toyota actually told me that ‘all new cars have faulty temperature gauges’ and ‘it’s nothing to worry about’ and I should just ‘forget about it.’ Mike also told me that he tries to explain this to his wife, but she ‘never listens’. Is he implying that I never listen like his wife and Im supposed to believe that all new cars mysteriously have faulty temperature indicators? He refused to check it without the threat of my brand new car having to stay there for days whilst they took apart my brand new dashboard to find out what the problem is, and I was assured there was none. The second incident was when I picked up my car from DCH Toyota Service center, they didnt really do much of anything besides leave some salsa radio station on in my car blaring whilst my windshield wiper fluid ran out the next day after they supposedly refilled it. I was also low on oil the following week. There was also a time that I had to fill the tires with air two days after they serviced it because they seemed low to me. There was also the time I apparently drove in through the wrong entrance or something (none of the doors are marked clearly other than to watch out for traffic) and some unintelligent man told me dont worry its ok that I drove in the wrong way, so I told him I know its ok I dont need your approval - there is no sign outside - in which he showed me a hand written sign outside about as big as a small iPad written in PEN and I laughed in his face. Thats crazy that they think people would ever see that. There was also the time that they started calling me three times a day threatening to charge me for storage if I didnt pick up my car immediately when I had picked it up the day they serviced it a week prior. When I called them back the guy actually asked me if I was sure it was my car I was driving. How can that even happen? I’m the idiot and the one who’s at fault because I should have checked it there every time, but Toyota is a brand I’ve been loyal to and trusted for over 20 years until this car. My car prior to this was a 2002 Toyota Corolla. Well I would like my free oil changes back because I got my Scion Xb serviced YESTERDAY, and today I have no oil, low tire pressure and no windshield wiper fluid. They did NOTHING. AGAIN. To top it all off, this time Gabriel my service guy whom I requested specifically didn’t even help me other than to make sure he asked me to give him a good review! I got handed off to someone named Carlos who didn’t even bother to make sure my concerns were addressed. Is everyone there really really really stupid or are they just trying to pull the wool over my eyes! I don’t know how many free oil changes and tire rotations I’ve wasted and probably harmed my car that I assume Toyota will expect me to pay for any damage at the end of my lease! I am livid and I am contacting Toyota HQ.

TH

Thomas Kunnumpurath

Visited DCH Toyota today for the power window recall for my 08 Camry. I also had my oil change and state inspection due and decided to get those done as welll. Scheduling the appointment was quick and easy and I was surprised that they had a no-cost loaner vehicle available, unfortunately I was told that the loaners were not available for my appointment and that I would have to arrange for my own ride. Needless to say I was weary about my visit to a new service center especially since my inspection was due. Service centers usually try to rack me up with a higher bill by finding many things wrong with the car when I try to get an inspection. In fact my previous appointment at a different service center told me that my tires would need replacing to pass the NY state inspection for sure. So I was expecting something similar here and cushioned in a budget appropriately. I was greeted by the staff at the service garage and quickly proceeded to the front desk. I was then told to goto a gentleman (I believe his name was Matthew) who was feeling a bit under the weather but accomodated me appropritately. He proceeded to ask me how I plan to get home and offered me a ride home if I needed it, I was pleasantly suprised by the offer as I was not told this was available when calling in to make my appointment. I declined saying I had someone almost at the shop to pick me up and he then asked me whether I would like a loaner and he ended up finding me a Scion to drive home. Now, later in the day I received a phone call saying that my car was all ready to be picked up and passed inspection... wait, where was the obligatory upsell?!? She then said that the mechanics recommended a tire rotation, AC Filter change, and an engine belt change but I was under no obligation to do so. This was a suprise to me and I greatly appreciated the fact that this wasnt being pushed on me for the inspection to pass so I proceeded to get all three done and picked my car up afterwards. I was then given a free car wash. Ladies and Gentlemen, this is how service centers should be run. No gimicky tricks to get more money from your customers, treating your customers with respect, and making sure they are 100% satisfied. My only minor gripe is that the person who I called to schedule an appointment should have told me that a free ride was available given my addresses proximity to the service center.I had to forcefully wake up a cranky friend early in the morning and turn him back as he approached. DCH Toyota Service center just earned itself a lifelong customer and when its time to by my next Toyota - DCH will be my first stop! Thanks again DCH!

AR

arnab mukherjee

This is a very efficient service center. I had taken a 09 corolla for service and it was such a pleasant experience. Right from booking the appointment to picking up the car after the service, everything was very good. unlike my previous experiences of dealing with the other Toyota dealers for various recalls. Wanted a few things checked ( first visit to a dealer regarding service for this five year old 48kmiles car, previously just did the regular oil change at a gas station near my place and may be once a year car wash ) and the service consultant( zoleymi Ramirez) took care of everything that I mentioned. She also checked with someone else( probably her supervisor) when she needed additional info to answer my particular question. They did not try to add on anything that wasnt needed. I had done my homework and had an idea of what I wanted done and the service went exactly like that. Also I wanted to do a detail on the car as it had scratches in a few places and was starting to show its age.They did a fantastic job. cannot see the scratches unless I look really close. the car now looks and drives almost like new and does not show any signs of the past five years of neglect. So overall a very good experience and I strongly recommend this service center. oh and the drop off and pick up was there too. great customer service. keep up the good job guys.

Other organizations