Rochester Moving & Storage

Reviews 3

KE

Kelly Garner

While this is a long review, I feel it is important to let people know the full story of the move that we just endured. Dave Conkey took a day that should have been made simple by our hiring his service, and turned it into a day from hell for my family and I. Dave came for the estimate appointment on time and was kind and courteous. He thoroughly checked my house and wrote me an estimate to move all furniture, boxes, and our outdoor items (two patio sets, deck box, etc.). The estimate seemed reasonable – so reasonable I asked a few times if it included everything. He assured me that it did. He also stated that he would be there for at least part of the day of the move to ensure that everything would run smoothly. When I called to book his service, I asked in that conversation what size storage unit would be appropriate for our belongings, since we couldn’t move into our new place yet – he recommended a 10x20. I couldn’t find a 10x20, so I asked if 2 10x10 units would be large enough and he said yes. Dave called the morning of the move to let me know that they should be there around 12-12:30. I called at noon to confirm and he said they’d be there by 1 with no issue. This is where the lies begin. The movers arrived at my home at 2:30 – over an hour and a half late. They met my husband there and started loading. The moving team was great – 7 guys and one large truck. They worked diligently and carefully and loaded the truck as full as possible. I have no complaints about his team – they were great guys who did a great job with the assignment they were given. After the loading was complete, our garage was completely FULL with no room on the truck. In addition, we needed a THIRD 10x10 unit PLUS a family member’s garage to store all of our belongings. The job had obviously been completely underestimated by Dave. When my husband called him, Dave said basically “oh well”, and that his guys could come back to the house for a second load and trip, but we’d have to pay full price. He did offer to stop the clock after the storage units were loaded in Bergen and not charge us the .25 hour for the trip back to Irondequoit. It would have cost approximately $500 more to have the movers come back and do another load, so we declined. We then ended up moving the remaining belongings ourselves that night (until 2:30 a.m.). The estimate that Dave gave me was GROSSLY under what we ended up actually needing. In addition to the one truck that the movers loaded and unloaded, it took 8 hours and THREE trips with a full trailer, minivan, large pickup truck, and car to move all that was left over. I called Dave that night to express my frustration with the way things had gone. If he had apologized, you wouldn’t be reading this review. Instead, he was unsympathetic and took no responsibility for his completely inaccurate quote. He said “I told you plus or minus” – I told him that I did not take that to mean +/- $500! He repeatedly said “you know, a truck can only fit so much”, and said we really needed 2 trucks for the amount of stuff that we had. I told him that it would have been nice to know that in May and he said “It’s the busiest season, we wouldn’t have had two trucks.” I wish I’d had all of that information before having to make a choice in movers! Anyone can offer a reasonable quote if it does not take into account all of your belongings. DO NOT USE THIS COMPANY! Dave will likely write you a fantastic quote, but he has absolutely no clue how to estimate a move, and you will end up either paying more or doing the rest yourself. A day that should have been made relaxing by using paid movers was filled with stress and ended with my family moving a quarter of our belongings with no moving truck at the very last second. Save yourself the trouble and go with a different company.

PA

Patrick Curran

I recently hired Rochester Moving and Storage for a local move. The job was to load up a truck with the contents of a 10x20 storage unit, drive it 5 miles to my house, unload and disperse the boxes/furniture throughout the house. When I first spoke with Dave at Rochester Moving and Storage he mentioned a price per hour that was quite a bit higher than other quotes I received (approximately $174 per hour) but mentioned he had a crew of 5 guys, which was much larger than the 2-3 man crews from the other companies I received quotes from. On the day we wished to move, I let Dave know that I was busy during the day and would prefer to do the move in the late afternoon/evening. Dave originally agreed to this but clearly expressed a preference for earlier in the day so I moved my schedule around to make that happen. The day before our move, I received a call from Dave informing me that he forgot he already had a move scheduled that day and pushed my time back to the evening because of it. He also mentioned casually that he would be bringing 6 men because that was what the job before mine required, but did not mention at the time there would be any change in cost. The next day at the move Dave then revealed that the 6 man crew would cost $204 per hour instead of the original $174. When I expressed my dissatisfaction with this, he assured me that it would balance out because 6 guys could work faster than 5. This is certainly not how it worked out. I was pleased with the moving crew themselves, however six men cannot effectively load a 10x20 storage unit into a truck. There were too many of them, leading them to get in each others way or stand idle while 2 were working. This is issue was not as drastic at the house, but 6 was still overkill. In the end, I did not feel that I should be forced to pay extra for the 6th man just because the job before mine required it. I had agreed to the $174 per hour when I booked the move and did not appreciate having the extra $30 per hour sprung on me when I really had no choice but to go along with it if I wanted to keep the move going. In my estimate, the extra guy increased the cost of our move by about $100. When we called Dave and expressed this to him the next day (once he got me to sign the "contract" he was gone and we did not see him again), and give him a chance to make it right he simply told us that his company has a great reputation and nothing but good reviews. Well I agree that the movers themselves did a good job, I am not satisfied with the management and would not recommend Rochester Moving and Storage.

CO

Concerned Consumer

Horrible!!! Dave Conkeys quote was off by almost 200 hundred dollars. He quoted us for 6 guys to move a 1500 sq foot house but showed up with 8 men, stating the timeframe would be shorter and the price wouldnt change so the more money per hour wasnt a factor. After causing damage to multiple walls, door frames and furniture at both the house we left and our new build they offered us 50 dollars off our nearly 900 dollar bill. When my wife asked Dave about the damage he came back to the house with one of the movers and called her a liar, engaged in an aggresive argument to the point where my wife felt in danger and had to ask them multiple times to leave the house. To this day they still wont provide us their insurance information, its scary people can take your hard earned money and treat you this way with no repercussions. Do yourself a favor and go with someone else.

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